Royal Hideaway Playacar All-Inclusive Adults Only Resort, Playa del Carmen, Mexico

About Royal Hideaway Playacar All-Inclusive Adults Only Resort

Indulge in a blissful stay at Royal Hideaway Playacar All-Inclusive Adults Only Resort, an exquisite property in the vicinity of several tourist attractions and restaurants. The accommodation has a soothing atmosphere with classy interiors and well-furnished fancy rooms. It has multiple restaurants and features an outdoor pool, a bar, a beachfront, a private beach area, a garden, a fitness centre, and a spa and wellness centre. Guests can relax in the hot tub or sun loungers on the beach.

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Location & Nearby Places

Playacar Zona Hotelera (2.8 Km from city center)

Lote Hotelero 6, Manzana 6 Fracc. Playacar

4 Nearby Attractions

Beach Time

0.2 km

Visit a Cenote

2.1 km

Explore the Mayan ruins

2.8 km

Eco-parks

4.4 km

All Facilities for Royal Hideaway Playacar All-Inclusive Adults Only Resort

Category	Facilities
Activities	Live sport events (broadcast), Water sport facilities on site, Beach, Bike tours, Live music/performance, Tennis court, Snorkelling, Billiards, Golf course (within 3 km), Fishing, Table tennis, Diving, Tennis equipment, Cycling.
Business facilities	Meeting/banquet facilities, Business centre.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Adult only, Facilities for disabled guests.
Accessibility	Toilet with grab rails.
Room Amenities	Shallow end, Air conditioning, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Snack bar, Room service, Restaurant, Bar.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Common areas	Sun terrace, Shared lounge/TV area, Garden.
Reception services	Tour desk, Valet parking, ATM/cash machine on site, Express check-in/check-out, Private check-in/check-out, Concierge service, 24-hour front desk, Currency exchange.
General	Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Entertainment staff.
Pool and wellness	Spa facilities, Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Private beach area, Outdoor pool, Pool bar, Massage, Spa and wellness centre, Swimming Pool, Fitness centre, Beachfront, Spa lounge/relaxation area, Beauty Services, Massage chair, Pool with view, Sun loungers or beach chairs.
Transport	Shuttle service, Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport pick up, Airport drop off, Bicycle rental, Shuttle service (additional charge).
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.3

Based on 310 Reviews

100% verified reviews

Comfort

9.0

Cleanliness

9.1

Value For Money

8.0

Facilities

8.5

Guest Reviews

Krzysztof

young couple

9.0

Superb

location, food, comfort, lack of crowds.

slow service at the dine-in settings.

Published on 15 Dec 2023

Gregory

young couple

10.0

Exceptional

Can daily this beautiful property and friend staff.

Everything. But food was amazing an location ideal

Beautiful gardens and lovely room

Published on 08 Dec 2023

Stephanie

young couple

4.0

Disappointing

Bad

Spacious rooms and nice staff. Lots of wildlife. Beach was nice but not looked after.

Do not stay here if you are looking for a 5 star hotel experience. I dont know who the owner pays to keep this status. The food was disappointing, the rooms were dated with cleaning and maintenance issues. They frequently ran out of beach towels to give and also not many pool beds available. Quiet pools were not looked after and was very gross to use. The beach was not looked after, it was full of rubbish. The public shower at the pool was blocked. The coffee machine in the room was broken. We had to ask for shampos and slippers, as well as towels on our arrival. The food was also disappointing - the Grill was the best option we tried on our stay but the rest were very bland, my partner had also upset stomach on one of the days.

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Published on 04 Dec 2023

Beaner

group

5.0

Passable

It was ok. Friends and family made it fun considering I traveled solo with no mate.

The location and beach was the best.

I didn't like the check in and checkout process. It's very slow and they normally have one person doing both. If you are on a time frame it's best to plan for it. There not alot going on in terms of entertainment.. Good for couple wanting to relax and be low key. I found the steakhouse had the best menu. The other restaurants were ok. ..

Published on 01 Dec 2023

Candice

young couple

9.0

Superb

Beyond expectations

Excellent location, service and people

Published on 26 Nov 2023

Carolina

young couple

9.0

Superb

Wonderful spot for a perfect vacation!

The location, staff, perfect size, it was very calm.

The beach seats could be better.

Published on 25 Nov 2023

Karina

young couple

8.0

Very good

TV in the rooms need to be upgraded to smart TVs. Air conditioning was week.

Published on 14 Oct 2023

Yazurie

young couple

10.0

Exceptional

Tranquil, luxurious, best service, and beautiful beach

The attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults only

Published on 10 Oct 2023

Geoff

young couple

7.0

Good

Relaxing Beach Resort

The resort is lovely, very spacious, beautiful grounds and well laid out. Very large rooms with dressing room, spa bath, separate toilet and shower room. Very comfy bed and a lovely outlook over the tropical garden and water feature running through the grounds. Mini bar is replenished each day with soft drinks, beer and snacks. Each villa block has a concierge/butler to answer any questions, make restaurant bookings etc. Beach is very clean with beautiful white sand. There is drink and food service around the pools and beach. There is also a lifeguard on the beach. There are daily activities around the pool area if you wish to partake, games, aqua aerobics etc. There are five restaurants but be aware you have to pre book them otherwise you cant enter, something we were not told on check in and this created some issues until we worked out the system. Also the three top restaurants Azia, Palazzo & Ventanas have a strict dress code for men, covered shoes, long trousers & collared shirts. They other two The Grill and Spices allow dress shorts in the evening. Once again this was not pointed out to us on check in. Staff are overall friendly and helpful. Overall apart from a few annoyances which I will cover below we had a lovely relaxing week at this resort.

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The check in staff seriously let this resort down. They are surly, unhelpful and rude. Our check in took ages and the staff member was irritated throughout the whole process. There was no bell boy to meet us on arrival, resulting in us having to carry our own suitcases up the stairs to reception. We were not told that you had to make dinner reservations for the restaurants otherwise you cant get in. We were not told about the very strict dress code which resulted, on our first night being threatened with security if we didnt leave the restaurant. Appalling behavior for a resort which promotes itself as being high end. Overall your check in staff need retraining and some lessons in customer courtesy and certainly just general good manners. We have travelled extensively throughout the world and always the check in staff give you a basic rundown of the resort. Hopefully you can address this issue and others dont have to experience what we did.

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Published on 30 Aug 2023

Rub

young couple

2.0

Very poor

Bad experience

Very nice staff at the pool and in restaurants, nice view from the pool

worst check in ever, 1 hour in total, had to sign 5 different forms, traveling in honey moon, zero special attention from the hotel, not even a congratulation letter, they did not upgrade us while occupation of the hotel was at 50%, and they even put us in the worst room, ground floor with a view on a wall....had to complain to get a decent room, front desk staff has not been nice at all, in the room the AC not working properly, toilets not working properly, same with the fridge, if you call reception, room service or concierge they never answer...old hotel that would need to be renovated

Published on 23 Aug 2023