Residence Inn by Marriott Los Angeles Pasadena/Old Town, Pasadena

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Category	Facilities
Activities	Bowling, Golf course (within 3 km), Squash, Horse riding, Cycling, Hiking.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Higher level toilet, Visual aids: Braille, Facilities for disabled guests, Auditory guidance, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Kid-friendly buffet, Wine/champagne, Snack bar, Outdoor furniture, BBQ facilities, Coffee house on site.
Safety & security	Security alarm, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Laundry.
Common areas	Outdoor fireplace, Picnic area, Sun terrace, Shared lounge/TV area.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	ATM/cash machine on site, Express check-in/check-out, Concierge service, 24-hour front desk, Invoice provided.
General	Private parking, Pets allowed, Parking on site, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Fitness.
Transport	Accessible parking, Bicycle rental, Parking garage.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

8.5

Based on 163 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.9

Value For Money

8.0

Facilities

8.9

Reviewers Mention About Residence Inn by Marriott Los Angeles Pasadena/Old Town

The Residence Inn by Marriott in Pasadena/Old Town is a great hotel for a Rose Bowl experience. The one-bedroom room was spacious, although the couch bed was uncomfortable. The bathroom was immaculat (Read More)e with a great shower. The hotel is in a convenient location with short walks to everything, although the walk to the Rose Bowl is longer and uphill. The free breakfast had many options, although the hard-boiled eggs were overcooked. The rooms were clean and quiet, with comfortable beds.

Guest Reviews

Mara

family with young children

6.0

Pleasant

Not great

Big room

Dingy, outdated, institutional feeling rooms, no way to phone front desk, noisy, on freeway.

Published on 27 Nov 2023

Kris

young couple

6.0

Pleasant

Decent not great

Poor! Despite going to the breakfast early there was little food very little to choose from too many people and not enough staff to replenish food, this is the worst Ive ever seen it and I have stayed on this hotel many times

Breakfast I have already commented on this subject

Published on 15 Jul 2023

Elizabeth

family with young children

3.0

Poor

LOVED your staff. I worked in the hospitality sector for 40+ years and they are stellar!

Loved the staff!! They are all keepers!! The breakfast buffet was very good. Loved the crustless quiche!

We had a very bad experience with the shower. It was equipped with a handheld shower. Unfortunately, the shower curtain was about 5 inches too short and water got all over the floor causing me to slip, practically doing the splits. It was very painful, plus I had to schlep all the luggage back to the car and drive 9 hours to get home. I am still limping and will be seeing my doctor next week. As there were only one bath, hand, and face towel for each plus the bath mat, it was extremely difficult to clean up. I reported this to Dylan as I checked out, and he said he would report it. Only one elevator was working, and the hotel was at capacity. Unacceptable, especially since I was unable to use the stairs after slipping in the bathroom. The lack of towels, one of each per person, just does not cut it! Also disappointed, the sofa bed was not made up nor linens left in the room. We called and they brought them up quickly along with ice for my injury. Also, so sick and tired of being my own bellperson! What is up with that?? Price was inconsistent with amenities offered.

(Read More)

Published on 03 Jul 2023

Carol

family with young children

9.0

Superb

Very nice home for 4 nights. Loved the roominess and the lovely pool area and the lobby

Walking distance to all the restaurants

The rooms on Fair Oaks Blvd were too noisy so we moved

Published on 27 Jun 2023

Somanand

young couple

8.0

Very good

Good if my room was at

Location

My room was next to the elevator and I can hear it goes up and down all night long

Published on 27 Jun 2023

Ritchotte

group

9.0

Superb

Very convenient and I took the rooms because of the free breakfast for my Girl Scout troop.

Easy access and very helpful and friendly staff.

Only 1 elevator working, couldn't get rooms next to or across from each other (we had 3 rooms with kids under 18) and the front entrance to the pool area card reader was not working.

Published on 26 Jun 2023

Jacqueline

young couple

6.0

Pleasant

It was not the best experience

The building was beautiful and the staff was super nice.

We had to clean the shower drain ourselves, the bed was uncomfortable, and the AC vent was not cleaned so the room was super warm. I was also charged twice and currently trying to get that fixed but the people cannot find my name or confirmation number in the system.

Published on 22 Jun 2023

Nathan

review category business travellers

7.0

Good

Love the rooms, sometimes.

The rooms are nice and I love the layout of the bathroom.

Better hand soap, the soap used looks like soap from a 1 star hotel. The air conditioner did not work very well, just room temperature air coming out, so its warm and muggy in the room. What you get is really not worth the price per night.

Published on 19 Jun 2023