Melia Vinpearl Phu Quoc

In advance: it's not a 5-star resort. And we are not someone with unrealistic demands, just the ones who travel a lot and have been to couple of Melia hotels already. The hotel grounds look beautiful. Plenty of space and a great beach. However, it's not enough to build a 5-star hotel, it also need to be managed well... Unfortunately, the managers at this hotel are not handling it. Nevertheless, I would like to say a couple of good words about this hotel. We enjoyed the food in the la carte restaurants. The beach was beautiful. Despite the service leaving something to be desired, we tried to savor the time spent here.

The staff appears to be overwhelmed with even the smallest task. The breakfast area is like a college cafe at the rush-hour, a crowded chaos, more like in a 2-star-hotel. People are searching for utensils, trying to find food, and a place to sit. There's a constant shortage of glasses, utensils and space. If you come for breakfast at 9, most probably a lot of popular food is already gone and wont be refilled. The staff seem to hate their job, and I didnt notice a single smile on their faces. Seeing the dried-out cheese killed my appetite. Most of the food doesn't look inviting or appetizing though. Unfortunately. You actually want to eat and leave as soon as possible. Ordering in the restaurants is a challenge; you either get the wrong thing or they can skip it. It's perplexing why they hire people who either can't do the job or don't speak English. Additionally, politeness like "youre welcome is often absent, not even a smile. Of course, there were couple exceptions, and we appreciated those. The waitstaff completely lack an understanding of how to interact with customers. At Christmas night we booked a table online at of the restaurants. As we came there, it was closed. This evening only Christmas buffet was open. How should we have known that? Nobody informed us. Christmas dinner buffet was already fully booked so we were left with nothing. I was so angry!! Why doesnt such a huge hotel have a plan? At least to inform the guests about the Christmas program/options?? We ended up going to some hotel nearby. The carpets in our villa haven't seen a vacuum cleaner in a long time. Cleaning is superficial and quick. You can see a lot of dirt, dust, hairs, etc. The furniture is partially broken. The shower wasn't working, but it has been fixed for us. Almost all the lamps are crooked. Overall, the atmosphere in the villa is decent, but it's clear that the furniture is in an old condition.