Mara Serena Safari Lodge, Masai Mara, Kenya | Photos, Reviews & Deals @Holidify

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Location & Nearby Places

11.3 Km from city center

Masai Mara National Reserve

7 Nearby Attractions

Mara Triangle

1.9 km

Game Drives

17.9 km

Bush Camping

21.5 km

Balloon Safari

93.8 km

Walking Safaris

93.8 km

Mara River

167.4 km

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All Facilities for Mara Serena Safari Lodge

Category	Facilities
Activities	Live music/performance, Cooking class, Walking tours, Game drives, Hiking, Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Non-smoking rooms, Designated smoking area.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Room Amenities	Safety deposit box.
Food & Drink	Fruits, Kid-friendly buffet, Special diet menus (on request), Packed lunches, BBQ facilities, Restaurant, Bar.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping, Laundry.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Shared lounge/TV area, Games room.
Reception services	Tour desk, Express check-in/check-out, Luggage storage, Concierge service, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Private parking, Parking on site, Free parking, Parking.
Entertainment and family services	Babysitting/child services.
Pool and wellness	Facial treatments, Spa facilities, Hair styling, Swimming pool, Outdoor pool, Pedicure, Manicure, Massage, Spa and wellness centre, Kids' pool, Body wrap, Swimming Pool, Fitness centre, Body scrub, Spa lounge/relaxation area, Waxing services, Beauty Services, Fitness classes, Spa/wellness packages, Body treatments, Hair treatments, Fitness.
Transport	Airport shuttle, Accessible parking, Airport shuttle (additional charge), Airport pick up, Airport drop off.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.8

Based on 83 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

9.1

Value For Money

8.0

Facilities

8.9

Reviewers Mention About Mara Serena Safari Lodge

The Mara Serena Safari Lodge is highly recommended for its great location, spectacular views, and friendly staff. While prices are rising and the food can be expensive, the lodge offers a unique and (Read More)fascinating experience with its architecture and good variety of meals. The rooms, although small, have nice amenities and are well-maintained. The lodge is conveniently located in the Maasai Mara and offers enjoyable activities such as game drives. Overall, guests loved their stay and would return for another vacation.

Guest Reviews

Murtaza

family with young children

7.0

Good

relaxing

A slice of luxury in the bush

Loved the Service of the staff. The driver Paul was amazing. The wait staff were brilliant. Jacinta, Jackson, Kelly, Edwin etc were so good to us. Chef Evans Was accommodating and fun. The Game drives were detailed and good. The hot-air balloon ride was a once in a lifetime thing. Cant even describe it. And the elephant that came to our window in the dead of night really made things interesting. Overall 9/10

the reception staff could be a bit more lively. They seemed a bit off. Otherwise all round very good!!!!

Published on 10 Nov 2023

Gabriele

family with young children

8.0

Very good

Great location with amazing views of the Masai Mara. Clean & comfortable rooms, lovely pool, very friendly staff, gr

Great hotel and facilities. Beautiful views of the Masai Mara and excellent game drives.

There was nothing we did not like.

Published on 29 Oct 2023

Petrus

young couple

9.0

Superb

Great views

The hotel had amazing views over the Masai Mara, the location was perfect with a great view over the triangle.

The staff seemed to be exhausted, they were very passive and not very interactive. The food was a bit repetitive between lunch and dinner.

Published on 05 Sep 2023

Hashir22

family with young children

10.0

Exceptional

Amazing view, great staff, and extremely helpful.

Published on 29 Jul 2023

Pritha

family with young children

8.0

Very good

Exceptional customer service from everyone throughout the lodge

Communal areas were exceptional - and the views were stunning from both our room and communal areas. As my mother is a senior citizen, check-in staff gave us a room that was as close to the dining room as possible - which was much appreciated. All the staff were very friendly and service throughout the property was exceptional. Bernard, who looked after our room, checked on us every evening to ensure everything was as expected. The staff in the dining area took really good care of my mother and we also enjoyed the buffet food selection at Mara Serena - hence compliments to the chef.

We had booked a double room but there were three single beds in our room - which meant space was rather limited in the room. However, we do appreciate we were given a room close to the dining/main reception area which meant my mother did not have to walk more than necessary to get to places within Mara Serena. The other quibble we had was there were quite a few brown spots on the shower curtain in the bathroom and the sink was also cracked quite badly - which we would not have expected in a lodge of this quality. Wifi in room was not available.

Published on 21 Jul 2023