Hyatt Regency Jacksonville Riverfront, Jacksonville

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All Facilities for Hyatt Regency Jacksonville Riverfront

Category	Facilities
Activities	Happy hour.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Miscellaneous	Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas.
Room Amenities	Heated pool, Air conditioning, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Snack bar, Kid meals, Outdoor furniture, Vending machine (drinks), Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Common areas	Sun terrace.
Reception services	Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
General	Pets allowed, Parking on site, Parking.
Pool and wellness	Outdoor pool (all year), Swimming pool, Outdoor pool, Pool bar, Swimming Pool, Fitness centre, Fitness/spa locker rooms, Pool with view, Sun loungers or beach chairs, Fitness.
Transport	Accessible parking, Parking garage.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

8.3

Based on 1605 Reviews

100% verified reviews

Comfort

8.7

Cleanliness

8.7

Value For Money

7.8

Facilities

8.6

Reviewers Mention About Hyatt Regency Jacksonville Riverfront

The Hyatt Regency Jacksonville Riverfront provided excellent customer service and accommodations. Early check-in, valet service, and easy charging to the room were appreciated. The hotel staff, inclu (Read More)ding Bobby in guest services and the Filipino team members at the front desk, were friendly and helpful. The rooms were slightly outdated, but the stunning riverfront view made up for it. The hotel offers convenient amenities but lacks modern conveniences like wifi, a fridge, and microwave. Overall, the staff and view outweighed any shortcomings.

Guest Reviews

Anonymous

family with young children

4.0

Disappointing

Over priced for below average service

Location and the room

On NYE in the tavern, there were only 2 people working and after a game. Took 1 hour before we were acknowledged. Took 2 hours to get a drink and food. Food order was incorrect when it finally came out.

Published on 02 Jan 2024

Glenn

young couple

9.0

Superb

Room view looking over the river during the fireworks was extraordinary. As newly weds it was an experience we will always treasure.

The only thing that caught my attention was the bathroom sink stopper was broke.

Published on 02 Jan 2024

Robert

young couple

5.0

Passable

Convenient for theatre and games, dated facility, not much to walk to.

Location was perfect. Having Morton's in the hotel was

The room. The HVAC did not work despite repeated contact with the hotel. The appliances in the room were not all functional. The television was mounted tilted slightly towards the ceiling not the beds or chairs. (wrong bracket).

Published on 31 Dec 2023

Angela

family with young children

8.0

Very good

Location was great and clean facility.

Price of everything was crazy. 4 or 5 dollars for a small bottle of water and no coke products at restaurants . Then add on the parking cost when hotel was pricey already.

Published on 31 Dec 2023

Trevor

group

10.0

Exceptional

Fantastic

The view was gorgeous! The room was so clean, spacious, and comfortable! Staff very friendly!

The food prices were a little high.

Published on 23 Dec 2023

Janice

young couple

10.0

Exceptional

Great central Jacksonville location- clean, safe, well appointed, friendly.

Everything! Super spacious, very polite staff, excellent food and beverages! Room was spacious and very well appointed.

Nothing

Published on 22 Dec 2023

Hiroshi

review category business travellers

9.0

Superb

The lady at the front desk who helped us check in around noon on December 14, 2023 was excellent!

Published on 22 Dec 2023

Hichem

review category business travellers

10.0

Exceptional

Excellent stay, clean and comfortable

The room was excellent with service provided daily the onsite restaurant provides good food for a decent price

The view from our room was bad and only opened on the roof Breakfast was not included, but a grocery market with decent prices is available on-site Parking is not included

Published on 20 Dec 2023

Saied_alshahrani

family with young children

8.0

Very good

I did not like the car parking charges, and the worst is that they will automatically charge you $29 per night even if you do not have a car. You will have to discuss it with them to drop these added charges.

Published on 20 Dec 2023

Happy_traveller20001

review category business travellers

5.0

Passable

The silver lining was the engineer had enough moral guts and integrity to tell me and the management exactly that the heater could not be fixed. He did the right thing by suggesting to transfer me to a better room. Overall this experience dampened my view of this property even though it was resolved, I felt that the management was intentionally selling rooms with defective heaters.

When I first checked in I was given a room with a heater that is not working properly. I have a feeling the front desk knows it but gave it to me anyway. The mgmt would have wanted me to stay in the room with a defective heater if not for the engineer.

Published on 18 Dec 2023