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Holiday Inn Express Hotel & Suites Hot Springs, an IHG Hotel

Lake Ouachita (5 kms from Mid-America Science Museum )

Ranked 11 out of 23 best hotels in hot springs

8.8
(638 reviews)

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All Facilities for Holiday Inn Express Hotel & Suites Hot Springs, an IHG Hotel

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Higher level toilet, Lower bathroom sink, Facilities for disabled guests, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Accessibility Toilet with grab rails.
Room Amenities Shallow end, Heated pool, Air conditioning, Heating.
Food & Drink Snack bar, Vending machine (snacks), Outdoor furniture, Vending machine (drinks).
Safety & security Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi, Free WiFi.
Cleaning services Laundry.
Services & Extras Key card access.
Common areas Outdoor fireplace, Picnic area, Shared lounge/TV area.
Food & drink safety Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services Express check-in/check-out, 24-hour front desk, Invoice provided.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Indoor pool (all year), Fitness.
Transport Accessible parking.
Outdoor & View Terrace.

Guest Ratings For This Property

8.8
Based on 638 Reviews
100% verified reviews

Comfort

9.1

Cleanliness

9.1

Value For Money

8.6

Facilities

8.9

Reviewers Mention About Holiday Inn Express Hotel & Suites Hot Springs, an IHG Hotel

The reviewer had an unforgettable experience at the Holiday Inn Express Hotel & Suites Hot Springs. They praised the exceptional customer service, particularly from the desk clerk Sarah. The accommod (Read More)ations were enjoyable and the hotel's prime location made exploring the city easy. The marketplace and breakfast were both great. All interactions with staff were pleasant and helpful. The cleanliness of the rooms and lobby were also appreciated. Overall, the reviewer highly recommends the hotel for a great vacation experience.

Guest Reviews

Mandy
family with young children
10.0
Exceptional
I would recommend to others and would definitely return.
Everything! The shower was amazing with great products, beds were extremely comfortable, and breakfast was delicious!

Published on 01 Jan 2024

Wagner
family with young children
6.0
Pleasant
Good, perfect location but could use friendlier staff and cleaner carpets.
It was close to everything.
Staff was kind of standoffish, first room carpet was stained bad, carpet in second room was a bit better but still stained. Breakfast options could have been better.

Published on 23 Dec 2023

Joann
young couple
8.0
Very good
Overall, pleasant and I would stay there again
Breakfast choices were above average! Location: further out of Bathhouse Row than I would have liked. Staff friendly (front desk, housekeeping, dining room attendant) and helpful.
The carpet had several stains and looked like it had not been vacuumed! Bathroom floor had some dried spots and a few hairs. Wish the pool was longer to swim laps.

Published on 14 Dec 2023

Michelle
family with young children
7.0
Good
Overall our stay was pleasant. The only bad thing was the cleanliness.
Location was great. We slept in and didnt get breakfast. I liked how big the bathroom was. I love that at there was Dove soap in the bathroom and the water pressure was great. The front desk woman was amazing, I wish I would have got her name.
The cleanliness of the hotel. The carpet and furniture had stains everywhere. Hard floors would have been better. There was something sticky on the bedside table and hair and plastic on the bathroom floor. Our first rooms toilet leaked

Published on 26 Nov 2023

Christy
family with young children
8.0
Very good
Very good
Flooring in room was stained and looked old. Beds uncomfortable.

Published on 23 Nov 2023

Anonymous
family with young children
8.0
Very good
loved the hotel. Great location!
location was perfect!
Breakfast could have been better! Need to bring back the Belgian waffle makers instead of the pancake machines!

Published on 22 Nov 2023

Loretta
family with young children
10.0
Exceptional
Beautiful facility at a reasonable price
Everything! I only wish we couldve stayed longer! Staff was friendly; breakfast offered variety and room was nicely kept with very comfortable beds.

Published on 30 Oct 2023

Sheila
solo traveller
10.0
Exceptional
Great trip, nice and convenient hotel
Convenient and good breakfast. Keurig coffee maker in room. Staff was incredible.

Published on 28 Oct 2023

Betsy
family with young children
10.0
Exceptional
perfect stay
best breakfast, nice patio to sit and relax, best pillows

Published on 24 Oct 2023

Chris
young couple
3.0
Poor
Nice location very convenient to the area.
The staff was very friendly.
The shower had mold in it and a bug.

Published on 24 Oct 2023

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