Grand Sunset Princess - All Inclusive, Playa del Carmen

This property has been featured in "48 Resorts In Playa-Del-Carmen ".

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Top Facilities

parking

bar

wifi

pool

food

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Deluxe Junior Suite

Max 3 Adults

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Guests will have a special experience as the suite provides a hot tub. The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. This suite has air conditioning, a minibar, flat-screen TV with cable channels, as well as wine/champagne for guests. The unit offers 2 beds.

Deluxe Junior Suite with Pool Access (Only for 13+ years old)

Max 3 Adults

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The pool with a view and hot tub are the special features of this suite. Boasting 1 bedroom, this spacious suite has 1 bathroom with a bath, a seating area and terrace where you can relax. This suite has air conditioning, a minibar, flat-screen TV with cable channels, as well as wine/champagne for guests. The unit offers 2 beds.

Family Club Room

Max 3 Adults

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Guests will have a special experience as this family room provides a hot tub. Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a seating area.

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All Facilities for Grand Sunset Princess - All Inclusive

Category	Facilities
Activities	Water sport facilities on site, Live music/performance, Windsurfing, Tennis equipment, Billiards, Snorkelling, Canoeing, Beach, Tennis court, Darts, Archery, Table tennis, Diving.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Others	bar, pool, food, parking, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Hand sanitizer in guest accommodation and key areas, Air purifiers, Face masks for guests available, Process in place to check health of guests, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous	Non-smoking rooms, Family rooms, Facilities for disabled guests, Lift, Designated smoking area.
Accessibility	Entire unit located on ground floor.
Bathroom	Private bathroom, Toilet paper, Shower cap, Shampoo, Slippers, Body soap, Conditioner, Spa bath, Free toiletries, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
Exclusive services	Access to a private beach, Concierge services, Private check-in and check-out in the executive lounge, Complimentary breakfast in the executive lounge, Access to private pool, Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge.
Room Amenities	Sofa, Cots, Wardrobe or closet, Seating Area, Iron, Safety deposit box, Tile/marble floor, Ironing facilities, Socket near the bed, Pool with a view, Tumble dryer, Air conditioning, Fan, Hot tub, Non-feather pillow.
Food & Drink	Wine/champagne, Special diet menus (on request), Kid meals, Bottle of water, Room service, Restaurant, Minibar, Wine or champagne, Fruits, Outdoor furniture, Tea/Coffee maker.
Safety & security	24-hour security, Smoke alarm.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Executive lounge access, Linen, Wake-up service.
Media & Technology	Satellite channels, Flat-screen TV, Telephone, Cable channels, TV.
Common areas	Games room, Garden, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	ATM/cash machine on site, Tour desk, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
Physical distancing	Contactless check-in/check-out, Single-room air conditioning for guest accommodation, Physical distancing rules followed.
Entertainment and family services	Kids' club, Nightclub/DJ, Children's playground, Indoor play area, Entertainment staff, Evening entertainment, Kids' outdoor play equipment, Board games/puzzles, Babysitting/child services.
Pool and wellness	Sun umbrellas, Steam room, Massage, Beachfront, Beauty Services, Spa/wellness packages, Hair colouring, Body scrub, Spa lounge/relaxation area, Hair cut, Make up services, Body wrap, Fitness centre, Fitness, Facial treatments, Spa facilities, Hair styling, Hammam, Foot bath, Manicure, Personal trainer, Waxing services, Hair treatments, Hot tub/Jacuzzi, Body treatments, Pedicure, Spa and wellness centre, Massage chair, Sun loungers or beach chairs.
Transport	Bicycle rental.
Outdoor & View	Terrace, View, Balcony.
Shops	Minimarket on site.

Location & Nearby Places

6.4 Km from city center

Prolongación 5ta Avenida Manzana 20 Lote 006

4 Nearby Attractions

Explore the Mayan ruins

6.6 km

Visit a Cenote

7.1 km

Beach Time

9.0 km

Eco-parks

13.6 km

About This Property

Situated in Playa del Carmen, 200 metres from Playa del Carmen Beach, Grand Sunset Princess - All Inclusive features accommodation with free bikes, free private parking, an outdoor swimming pool and a fitness centre.

Guest Ratings For This Property

8.2

Based on 1178 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.7

Value For Money

8.4

Facilities

8.6

Guest Reviews

Mahesh

family with young children

8.0

Very good

An outstanding all inclusive resort

A very nice all inclusive resort.

Lack of vegetarian options. It would help to have veggie burgers and other tofu options as well for lunch and dinner buffets.

Published on 31 Dec 2023

Gloria

family with young children

9.0

Superb

I had a great vacation whit my family.

The facilities are excellent. There are a lot of restaurants and pools. There are a lot of activities that you can do whit your family.

The shuttle takes more than 30 Minutes to pass. So you need to wait to move from one side to another or you need to walk long distance because the hotel is so big.

Published on 31 Dec 2023

Gloria

family with young children

9.0

Superb

We really enjoyed our family vacation.

The facilities are great and there are a lot of restaurants that offered excellent food. They have a lot of activities that you can do for all ages.

The shuttle takes a long time to pass. You need to wait around 30 min to move from one place to another. The elevators at the lobby are very far from the restaurants. If you want to access to the jacuzzi you need to pay at the sauna, but if you do it you wont regret it.

Published on 31 Dec 2023

Tomasz

young couple

1.0

Bad

Our stay in this resort ended up with robbery. All cash that we brought was stolen from us while we were sleeping. We are disappointed in the hotel's reaction to being burglarized and the lack of safety they provided us for our stay. After reporting burglary to the security department we were given a report that was modified by the employees that shows when the door to our room was opened and closed. Report showed no opening during the robbery which is a fake information. After arriving back to United States our laywers will sent a request to hotel management to provide us documents of the process of making and modifing the report.

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Published on 28 Dec 2023

Barbara

young couple

10.0

Exceptional

Definitely recommend!

Loved the resort! The food was really tasty and had a good variety of dishes, I stayed for 5 nights and booked 4 nights for the speciality restaurants, I booked on the app and managed to get exactly what I wanted, if you book in advance its quite easy. The staff are really friendly and hardworking, the resort is huge and takes a lot of hard work to keep it up to standard . The entertainment was great as well, always things going on for all ages! I loved the wildlife at the resort, the monkeys, the coatis and the deers, just having the animals roaming naturally around is amazing! I would definitely go back

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The pillows are very high, would be nice to have the option of lower pillows

Published on 09 Dec 2023

Ana

solo traveller

6.0

Pleasant

All inclusive hotel but feels like for backpackers

Old hotel just like a legend that moulds every corner. Some staff forcedly offer help for tips and some expect u to give tips voluntarily or else no service coming from them. The food so tasteless and the drink with less alcohol. Even worst, when I lost my sexy shoe after they cleaned my room just a day before I left, the staff at first blame on me opened the balcony for the wild animal, who could be a thief. Apparently, the cleaners didnt put my staff in the right position. Last but not least, the room view I got actually facing the trees that I cant see the pool unless leaning forward

Published on 05 Dec 2023

Faisal

family with young children

1.0

Bad

extremely poor customer service from from desk, top management is very poor

choices were limited in food

restaurants needed reservations which were impossible and we had to only eat at the buffet which was poor quality. We had to fight to get rooms next to each other when traveling with children and no bell boy was offered at check in or check our and we had to walk long distances with bags. I stayed here 10 years ago, the place is still good but the customer service is terribly dismal

Published on 24 Nov 2023

Melinda

family with young children

7.0

Good

Upsell upgrade to Platinum (not worth it) and charge extra for way to much even after "upgrading".

Beautiful resort, friendly staff.

Upselling for everything and even when you "upgrade" to Platinum, they still charge you (ALOT) for things they said would be included if you "upgraded" to the Platinum. Food was lukewarm everywhere, not just the buffets.

Published on 23 Nov 2023

Anonymous

group

7.0

Good

Convenience

It was a bit outdated.

Published on 14 Nov 2023

Ndola

family with young children

9.0

Superb

Great resort, except for the pests!

Lots of great stuff at this resort, we found the food always very good (unless you went to the buffet a little too late), the drinks tasty, the beach beautiful, and while beach chairs ran out quickly, there was always pool chairs. The staff were nice and we enjoyed hanging out in the sports bar at night or sitting in the courtyard. It's a huge resort but honestly I enjoyed walking, it helps break up the day and it never felt super overcrowded. I'm a vegetarian and I always had enough to eat, but it would be nice if the hamburger station had a veggie burger. The room was good, air-con worked well and it was always clean when we got back. Overall not a lot of complaints, just one, those dang coatis!

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The coatis!!! On day one you're like "aww, they're cute", day two you're like "okay please leave me alone" and by day 3 you're like "Eff off!!!!". They broke into our room twice, even though we had the doors closed and we were on the 3rd floor. You couldn't set your drink down for a second or it would come to steal it. You couldn't pack a banana in your backpack for the beach or they would drag your entire bag into the forest, we saw it happen. There were times when I couldn't relax because they were hopping onto my lounger trying to get stuff. I honestly don't know if I'd return to this resort because they just suck. I really wouldn't get a swim up room because you can't even use it since if the door is unlocked the coatis can get in, it defeats the purpose.

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Published on 13 Nov 2023