Fort Pontchartrain Detroit, a Wyndham Hotel, Detroit

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All Facilities for Fort Pontchartrain Detroit, a Wyndham Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Higher level toilet, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Kid-friendly buffet, Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Vending machine (snacks), Outdoor furniture, Vending machine (drinks), Restaurant, Bar, Coffee house on site.
Safety & security	24-hour security, Smoke alarms.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Shared lounge/TV area.
Reception services	ATM/cash machine on site, Luggage storage, 24-hour front desk.
General	Private parking, Parking on site, Parking, WiFi available in all areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out.
Pool and wellness	Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Indoor pool (all year).
Transport	Accessible parking, Parking garage.
Shops	Minimarket on site.

Guest Ratings For This Property

7.4

Based on 1334 Reviews

100% verified reviews

Comfort

8.0

Cleanliness

8.0

Value For Money

7.2

Facilities

7.8

Reviewers Mention About Fort Pontchartrain Detroit, a Wyndham Hotel

The staff at Fort Pontchartrain were highly praised for their hospitality and customer service, with specific mentions of standout employees. The hotel had clean and comfortable rooms with great view (Read More)s, and the location was convenient with nearby activities. However, there were a few issues with the hotel building, such as cleanliness and maintenance problems, although they were quickly resolved by the staff. Overall, guests were pleased with their stay and felt safe and well taken care of.

Guest Reviews

William

family with young children

8.0

Very good

The staff were very good and helpful. The dining was good.

The bthrm was small for a suite. Ventilation was bad in it (cold).

Published on 02 Jan 2024

Anderson

group

8.0

Very good

I loved the location allowing me to be downtown detroit and everything I needed was within a15min walking distance

I did not like posting $40 for parking

Published on 02 Jan 2024

Madison

group

7.0

Good

Need to make the beds queen size, NOT double. Fix the valet situation . I waited 1 hour for my car at valet.

Published on 02 Jan 2024

Joseph

young couple

10.0

Exceptional

The view was amazing. We had to book a room after a terrible experience with an Airbnb, the booking and checking process was super easy and saved our date night.

Published on 22 Dec 2023

Lori

young couple

10.0

Exceptional

Staff was great, hotel was outstanding, and the location was perfect!

We were on the 19th floor with a view of the city and the Detroit River, Just beautiful!

Personally the beds were too firm for me!

Published on 21 Dec 2023

Samantha

young couple

10.0

Exceptional

Beautiful and friendly hotel

Great downtown location with convenient and safe valet parking.

No vegan breakfast options

Published on 18 Dec 2023

Joel

family with young children

7.0

Good

Great location, nice hotel, but service leaves something to be desired

Room was nice and in a great location

Service could be better Came back at 10 on a Saturday night when the lions were playing and front desk not properly staffed Valet is slow

Published on 18 Dec 2023

Ian

group

9.0

Superb

Overall very good experience.

Great location. Feel of a high end luxury hotel.

Some of the walls and amenities were in a little bit rough shape. Pool is just a very small area.

Published on 18 Dec 2023

Andy

family with young children

10.0

Exceptional

Excellent place to stay. Rooms were very clean and modern. Great breakfast as well.

Published on 11 Dec 2023

Carrie

family with young children

9.0

Superb

Would def recommend for the price, will stay again!

Beautiful hotel! Perfect location! Wonderful staff! Our view was great, the TV was the largest Ive had in a hotel and the bathroom was great!

The breakfast was not fresh at all, 8:30-9. The setting was beautiful and relaxing. Also, the bed was not comfortable at all. I know they are renovating and getting new furniture, hopefully beds are one of the new changes. Our room was not one of the ones recently done.

Published on 09 Dec 2023