DoubleTree by Hilton Hotel Niagara Falls New York, Niagara Falls

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All Facilities for DoubleTree by Hilton Hotel Niagara Falls New York

Category	Facilities
Activities	Happy hour, Live music/performance, Hiking.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Lower bathroom sink, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Room Amenities	Shallow end, Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Kid-friendly buffet, Wine/champagne, Breakfast in the room, Special diet menus (on request), Vending machine (snacks), Kid meals, Vending machine (drinks), Room service, Restaurant, Bar.
Safety & security	24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Tour desk, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Parking on site, Parking.
Transport	Shuttle service, Accessible parking, Street parking, Shuttle service (additional charge).
Pool and wellness	Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Fitness/spa locker rooms, Sun loungers or beach chairs, Indoor pool (all year), Fitness.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

8.1

Based on 2768 Reviews

100% verified reviews

Comfort

8.5

Cleanliness

8.4

Value For Money

7.8

Facilities

8.4

Reviewers Mention About DoubleTree by Hilton Hotel Niagara Falls New York

The DoubleTree by Hilton Hotel Niagara Falls in New York is highly praised for its cleanliness, welcoming staff, and comfortable beds. The restaurant offers delicious food and friendly service, with (Read More)a breakfast buffet that is recommended. The hotel's location is convenient, with walking trails to the falls and nearby restaurants. Guests also appreciate the amenities, such as the pool and hot tub area. The staff, including Courtney at the front desk, receive compliments for their helpfulness and professionalism. Overall, guests highly recommend this hotel for its great service and picturesque views.

Guest Reviews

Gonzalez

family with young children

10.0

Exceptional

The front Desk was soo helpful and help with breakfast. Also, the complimentary cookies my daughters love.

Published on 05 Jan 2024

David

family with young children

10.0

Exceptional

Friendly staff and everything we wanted in a quick stay. The hotel quickly addressed an issue we had with a room.

Had an issue with the blinds not opening. This was quickly addressed by the hotel and they moved us to an equally nice room.

Published on 04 Jan 2024

Nuha

young couple

9.0

Superb

Overall, a very enjoyable experience. We will definitely be back next year! :)

The property is clean and in a great location for the area. its got a great view of the river. The staff overall was very helpful and upbeat. It seems like a very positive environment.

We have stayed here a few times and there wasnt anything we didnt like. It was a busy weekend because of the holiday and it was still an enjoyable stay.

Published on 02 Jan 2024

Kenneth

family with young children

9.0

Superb

Nice and cozy

Everything was clean!

No free breakfast option.

Published on 30 Dec 2023

Paula

family with young children

10.0

Exceptional

The whole staff went 1000,% we had miss trip our son wife went in our spot . There is a few major issues but the staff was on point and will return and will pass the word that this is a wonderful spot and you take care of business thank you so much for looking out for our children and giving them a lifetime memory

Published on 28 Dec 2023

Nancy

young couple

10.0

Exceptional

Couch not comfortable to sit on

Published on 27 Dec 2023

James

solo traveller

5.0

Passable

Overall good experience

Location and view

Hotel bar closed at 10 instead of 11 like advertised Windows were drafty in room

Published on 24 Dec 2023

Akemptisha

family with young children

10.0

Exceptional

Overall, this stay was very nice. The entire staff was very informative and pleasant.

From the time we checked in until the time we left, everyone I mean everyone was extremely helpful and pleasant. I do not believe I've had a nicer crew to welcome us into any hotel before. The rooms were clean the hallways and elevators were clean as well. The room service was TOP NOTCH!!!! 10's all across the board

the only one thing I did not like was the housekeeper did not remove the trash when she cleaned the room on the second day. She very well could have overlooked it but she definitely made up for it on the remaining days.

Published on 14 Dec 2023