Central Park Terme

My children had to sleep for two nights in a cigarette smoke filled room! The hotel refused to move them or prevent it from happening again! Every night the corridors were stinking of smoke! The fitness suite was a sham! Just a room with old broken machines none of them working! No weights as apparently they are not allowed in there gym! The hotel has no interest nor intention of fixing them! The spa facility was all closed so no solarium or sauna! The outdoor pool was dark green and filthy with scum around the edges! They blamed on the volcanic water but managed to clean it for the last 3 days to normal colour so clearly had not been cleaned before! The pool attendant was a rude bully who hated kids playing and having fun even if they were the only ones in the pool! My kids were told not to move or play with their float if anyone else was in the big pool! They had to stand like robots or they would get dirty looks and a telling off! The pool area is noisy with traffic noise from the main road! Not relaxing in the slightest! Dont pay extra for a pool view room as you would need binoculars to see it from those rooms! This is not a child friendly hotel! They have no interest in kids and charge 25 a night for a cot! The reception staff are rude and unprofessional! They do not help or answer any questions! They avoid you at all cost if they know you are waiting on a reply from them! They also have plans to change this to an all inclusive hotel which would be horrific like a prison! No atmosphere and one hour of entertainment a week! I sanity was leaving to go on day trips or out to an actual good restaurant for food! You will get into trouble for bringing in food to eat in garden area even though they only offer food for a limited time at lunch, so if you are not hungry then tuff! The prices of food and drink were ridiculously expensive 80 for lunch for our family! We only made that mistake once! This hotel would not pass health and safety levels in Britain!