Best Western Plus Apple Valley Lodge Pigeon Forge, Gatlinburg

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All Facilities for Best Western Plus Apple Valley Lodge Pigeon Forge

Category	Facilities
Activities	Tennis court, Bowling, Golf course (within 3 km), Fishing, Squash, Horse riding, Cycling, Skiing, Ski-to-door access, Ski school, Hiking, Ski pass vendor.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Room Amenities	Air conditioning, Heating.
Food & Drink	Vending machine (snacks), Outdoor furniture, Vending machine (drinks).
Safety & security	Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Outdoor fireplace.
Reception services	ATM/cash machine on site, Express check-in/check-out, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Parking on site, Free parking, Parking, WiFi available in all areas.
Transport	Shuttle service, Accessible parking, Parking garage, Shuttle service (additional charge).
Pool and wellness	Sun loungers or beach chairs, Fitness.

Guest Ratings For This Property

8.9

Based on 1131 Reviews

100% verified reviews

Comfort

9.2

Cleanliness

9.2

Value For Money

8.8

Facilities

9.1

Reviewers Mention About Best Western Plus Apple Valley Lodge Pigeon Forge

One guest had a bad experience at another hotel and found the Best Western Plus Apple Valley Lodge to be much better. They praised the cleanliness and breakfast, and the helpfulness of the staff. Ano (Read More)ther guest had a smoky smell in their first room but was moved to a better room. They also mentioned good breakfast options. One guest had a great experience with check-in, a clean room, and appreciated the efforts of the staff. Another guest had some issues with the loft room and the outside lights, but found the breakfast to be good. The last guest mentioned a clean room, good breakfast, and noise from the Parkway.

Guest Reviews

Colton

family with young children

10.0

Exceptional

The lofted room was really cool and perfect for what we needed. The fireplace was also a really neat addition. The room was very clean and smelled nice. Nice location right on the strip. The breakfast had lots of options and was refilled constantly. The staff was super nice. I wish I would have asked the lady's name that checked us in. She was so sweet and talked to us for several minutes just general conversation. I definitely recommend this hotel and will be back.

The only small complaint I can think of is only one elevator and it's sort of in a weird location but it wasn't an inconvenience

Published on 05 Jan 2024

Benjamin

family with young children

1.0

Bad

Dont waste your money! Way better places to stay

The breakfast was decent for a hotel but kitchen staff was in a arguement with another visitor that made breakfast a little awkward for a family with small children.

Staff was terrible from the start. I booked a loft room months in advance to make sure my wife and I had privacy. Called multiple times to check and see if reservation was good. All time got a yes. Showed up to find out they give my loft room away but they have a standard room in the back of hotel reserved. Had a hard time getting the price dropped to a standard room price. We put the clean room sign on the door when we arrived but no one came the whole week we was there. The kitchen staff got in a cussing argument with another visitor at breakfast. The best way to our room was the stairs so we climbed 4 flights of stairs every time we left and returned. Had to call for more towels and wash cloths to be told the hotel is out of clean wash cloths. This place was terrible and I will never stay there again. The Pigeon nest next door is a way better Choice service wise. But my daughter did get a waffle for breakfast!

(Read More)

Published on 03 Jan 2024

Jasin

family with young children

7.0

Good

We liked that we had a loft where the kids could be up stairs. It had 2 tvs. The breakfeat was good. The staff was always nice.

There was only 2 ice machine with 5 story. And only one elevator had that was a pain.

Published on 02 Jan 2024

Teresa

family with young children

8.0

Very good

Breakfast was good.

We had 4 people but only got 2 wash cloths both days.

Published on 02 Jan 2024

Randy

family with young children

9.0

Superb

Very easy to book the room. Room was very clean, beds were very comfortable, all the staff was very friendly and helpful.

The only suggestion I would recommend is to place slow door closures on all room entrance doors because when people close them they are loud. Other than that everything was Awesome!!

Published on 01 Jan 2024

Edward

family with young children

6.0

Pleasant

Could have been better.

Checking in and out.

Only one elevator for all. Very inconvenient for everyone. Bunk beds top safety bars were not secure. Did not let my grandson sleep there. Beds were never straightened. Not enough wash rags or towels for 4 people.

Published on 31 Dec 2023

Jose

young couple

8.0

Very good

Excellent

Everything went well but over priced

Over priced

Published on 30 Dec 2023

Jeanette

young couple

10.0

Exceptional

Cleanliness

Published on 30 Dec 2023

George

young couple

10.0

Exceptional

Simply a great vacation

Breakfast was great .a added bonus something i didn't have to pay for

Eather of us couldn't think of anything to complain about

Published on 29 Dec 2023

James

family with young children

7.0

Good

I would stay there again, it wasn't bad.

The staff was very helpful. They were courteous and quite friendly. The rooms are comfortable and clean. I did not care for the cooked breakfast. In my opinion they could do better. The coffee, juice, fruit, and yogurt were good.

It would have been nice to have a small table when ordering food in. It's not very convenient to eat in the room.

Published on 27 Dec 2023