Aloft Austin Downtown

City view room was not up to your high standards. Good Afternoon, First , I would like to thank you for the refund. I was disappointed in the view, I took a screenshot of what I saw when I was booking the room. I did not feel that is what I got when, I entered the room. I was running to an event at 4 pm CDT, so I could not reconcile the issue. There was only one window (3 X 6) approximately. I did not realistically expect to see the capitol dome, I did expect the number of windows in the screenshot. I also noted the room I stayed in was ADA compliant for the hearing impaired which could explain the lack of widows and reduced natural light in the room. I would ask you to go to Room 2709 and see if you feel that meets the high standards of your hotel for a room with a city view and compare it with the screenshot below. Second, I would like to congratulate on your high standards that I enjoyed during the my stay at your wonderful hotel, from the minute I pulled up , I felt like a valued customer and guest. The first person I met was the valet, they were happy and professional as well as helpful, having my pickup taken care of by the valet, I made my way to the second floor and was greeted promptly, cheerfully and politely by the clerk. She was very nice and greeted my wife , me and our dogs. We were swiftly given our room and made our way to the elevators. Every interaction with your staff was positive. Our room was nice and clean, the hallways, elevators and lobbies were nice and clean ass well. We grabbed a bite to eat on the first floor and our server was wonderful. When we came back from our event, everything was great, could not be any better. When we left and asked about the room view. The clerk at the desk was very nice and explained the issue to us. We felt like we had been heard, but we did not agree and probably would not do the city view next time. We picked our vehicle and the valet was great, very nice