Travgenix Travel Solutions Private Limited
Travel agency in Jaipur
Joined Holidify in October, 2022
0 trips booked through Holidify
Status: Currently Rejected
ACCOUNT SUSPENDED due to customer complaints
3 Documents Verified View
Travgenix Travel Solutions Private Limited
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About Travgenix Travel Solutions Private Limited
Travgenix is an online booking platform committed to making travel experiences accessible to everyone. We create solutions that disrupt the ordinary and help make you explore the world in a much more detailed manner.
We as a company, constantly evolving into newer and better forms and we are looking for people who are ready to evolve with us.
Address
E-23 Prem Nagar, Khatipura Road, Jhotwara, Jaipur, 302012, India
Destinations covered by Travgenix Travel Solutions Private Limited
Asia, Europe, India, South Africa, Turkey, Rajasthan
Services Offered by Travgenix Travel Solutions Private Limited
Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa
Reviews for Travgenix Travel Solutions Private Limited
Very Poor
What's Not Good: We booked our kashmir trip for 22 apr pahalgam attack day due to attack v cancelled it we made advance payment of 25000 now he is nt returning payment not even picking the phn (Read More)agent name was rohit koi marne to nhi jata ese haalat m vha kisi ka paisa free ka nhi u hv to return it kisi k majburi ka fyda uthna in logo s seeking shame on u fraudsters insaniyat h nhi services kya doge
Worst experience of lifetime- A trip with Travegenix
Very terrible experience with Travegenix. I booked Sikkim-Darjeeling honeymoon trip with Travegenix in March 24. Rohit, the salesperson was worst of all, did not respond to calls or messages most of t (Read More)he time. I have been on many trips with travel agents and even without any agents, this was the worst trip ever. The sales person did not respond on calls or WhatsApp when we were on the trip. Even the local agent was not available most of the time. We were in dilemma all the time about the itinerary. Everyday they changed the drivers. Driver contact details were shared around 1 to 3 am in nights. Many points were closed due to weather but no alternate local sightseeing was provided. For everything they asked extra money. Although I had asked sales person to book rooms with good views for 2 places, they gave us room which had window opening in lobby. It was full headache, would have been better if I had planned it myself. Agency people gave us the experience of lifetime.
Most horrible decision to book with travgenix.
Choose travgenix only if you want to get mislead. I booked an international trip for 8 people recently. They were taking follow up and were too much polite till the payment was made. Once the payment (Read More)was done, nobody picked up the call. Bilal booked our trip who absconded after the booking was made, a new employee named Ankit was then assigned to us who was very unprofessional and rude. They again changed our agent and we had to encounter Tarun this time who was the worst of all, he doesn't know how to talk to clients and will be very rude since beginning and take you for granted. Later on Sonal (who is probably Laveena Motiyani, don't really know why they are changing names) was assigned to us who was the sweetest of all when it comes to calling but eventually she stopped picking up our calls. The team promised us complete refund and then blocked all our numbers and stopped replying to the emails.
I am now bound to take legal action against them to recover my 2 Lakh amount.
MOST HORRIBLE TRAVEL AGENCY EVER.
Worst
Worst touring experience with this company.
Don't book any trip with them as you will face the worst nightmare of your life.
DO NOT BOOK - Money waste and disappointing experience
DO NOT BOOK through them!!
Waste of money super disappointed with the experience
While making me book through them the executive Loveena kept calling me a thousand after booking got done she isn't (Read More)even answering a single call post the destination. We reached mid night the driver was disrespectful and not polite in the start which was not called for but warmed up later. On reaching the hotel we realised the travel agency had not even booked our rooms we couldn't find our names somehow gave us a room for one night which was super sub standard tried contacting travelgenix no one answered on raising a request with Loveena manager who answered my call after 12 hours managed to change our rooms to a little bigger one which again the toilets were broken all pee stains on the seat which no women would feel like using. The hotel seemed unsafe, super unhygienic, sub standard, super dirty all vomit stains on the curtains, smoke smell in the room, the room dint have a window, was super small stuff claustrophobic and the smoke was triggering my ashthama. We reached at 3 am at 6 am cause of the noise and commision of the kitchen staff our sleep was disturbed. Travelgenix the staff, the hotels and everyone associated only wants to make the money they do not care about giving their customer a good experience
Also I was told I will be sent an email with the hotel names 24 - 48 hours prior to my trip that dint happen even after days of my trip. I have booked the whole of rajasthan. Jaipur hotel was disappointing hope I don't have the same exp with udaipur and other places.
I am literally regretting trusting them while I was so excited about my trip the horrible service of travelgenix has spoiled my mood.
It would have been better it I had booked the stay by myself as the hotel they had mentioned they would give us based on the budget atleast for Jaipur a worse and cheaper hotel than that was provided. They haven't lived up to any of the promised they made before booking.
Do not ruin your mood and trip like me believing in the promises made by them.
My Andman trip experience with travgenix.
I was planning for my Andaman trip for a very long time & I surfed the internet and came across various travel agencies and among them I chose Travgenix and I would love to thank their team for making (Read More) it my best vacation. However there were some issues such as the cab was a little late on the first day but overall the trip was excellent.
My Kedarnath trek experience with travgenix
Aishwarya
I had a fantastic time throughout my holiday, thanks to Travgenix for making it feasible and unforgettable. Travgenix had meticulously arranged everything. The stay was pleasant, and the (Read More)services were satisfactory. Our vehicle driver was really pleasant and kind, as well as knowledgeable about safe driving techniques. I strongly advise you to take at least one trip with Travgenix to make your holiday truly unforgettable.
My Kedarkantha trek experience with Travgenix
Me and my friends recently went to Kedarkantha Trek and we booked this trek from travgenix. Talking about the trek, the scenic views were absolutely amazing, right from the start point to the hilltop. (Read More) A must visit place with friends and highly recommended to go via Travgenix as all our requirements were met and the services provided by the company were also very good.
Google Reviews for Travgenix Travel Solutions Private Limited
Opting for Travgenix for our Rajasthan trip resulted in a series of disappointments. Assured of their knowledge about local culture, we found ourselves facing subpar accommodations, delayed check-ins (Read More)due to unpaid bills, and activities promised in the itinerary were unfulfilled. Attempts to resolve these issues were met with a lack of responsiveness from their team, leaving us with an unpleasant and regrettable experience. Our sincere advice is to reconsider booking with Travgenix to avoid a similar ordeal.
Honest Review.
Please read through and decide
One liner - I opted for Travgenix after the online reviews, but you will definitely not get what you paid for. ---
I had booked for Rajasthan -- Jaipur- (Read More) Jodhpur and Jaiselmer trip from Rohit - Travgenix .
Communication for planning and tour plan was extraordinary until the time the amount is paid.
Do not expect after tour help, they will never attend the call.
Pros
Prompt booking , detailed travel plan
good coordination until you pay the amount*
Cons
No guided travel.
Travgenix outsources the travel and booking to third parties and it will be difficult to coordinate
Most of the places i visited were new to the Driver too , so it was like I am the guide here.
Hotel bookings will change and you will have to call and clear out often.
Please do not include Safari combo - it will not be be worth as they take you for granted, better negotiate and plan once you reach there -- 60 mins of Jeep safari was promised and they took me for a 15 mins drive ( that too is for pick up and drop )
*No after tour support and you will be totally ghosted.
Over all the experience was good for us, but totally not for the money we shelled out to Travgenix .
Please plan yourselves, or got for a better tour operator.
..
My experience with Travgenix for our Rajasthan tour was utterly disappointing. Despite early promises by Rohit and Laveena, the reality was far from it. The hotels were subpar, not matching the promis (Read More)ed quality or even basic check-in standards. The tent stay in Jaisalmer was a letdown, and promised activities like the camel ride were denied on the spot. When issues arose, both Laveena and Rohit were unresponsive and unsupportive. My family faced distressing check-in delays and unprofessional behavior, leaving us standing in the cold for hours. Overall, it was a deeply regrettable experience. My advice: avoid Travgenix at all costs to save yourself from similar misfortunes.
Despite initial positive discussions with Rohit and later with Laveena from Travgenix, our Rajasthan tour turned into a nightmare. The hotels didn't match the promised standards, and early check-in ar (Read More)rangements were lacking. In Jaipur, we faced a check-in delay due to unpaid bills, leaving us waiting in the cold. The promised activities were denied, and when we sought help, both Laveena and Rohit were unresponsive. It was a highly disappointing and frustrating experience. Our advice: steer clear of Travgenix to avoid similar letdowns.
DO NOT BOOK your Rajasthan trip through them!!
Do budgeted trips mean dirty broken bathrooms with pee and poop stains on the toilet seat, blood stains on bedsheets / bedsheets not changed / claustrop (Read More)hobic bedrooms / curtains with vomit stains all over / rooms filled with smoke smell / chattering noise at 6 am / rude rash drivers talking on the phone and constantly trying to make his commission while the travel agency folks are completely unresponsive or in Denial ??
"Absolutely disappointed with Travelgenix! Initially, Loveena, their executive and her manager Rohit relentlessly pursued the booking but went silent after that. Upon arrival at 3 am to our destination our rooms of the hotel weren't booked which repeatedly happened with two other hotels during the trip, leading to either substandard accommodation or shifting to different hotels which were new and not even on Google.
Also the transport is booked through a 3rd party company so the driver too was very rude and disrespectful, constantly using his phone while driving, skipping highways to save toll money and taking us through longer routes, forcing us to visit places out of our itinerary so he can make his commission thereby wasting our time and money, not picking us up from the pick up points and unnecessary making us walk, making us pay his fine for talking on the phone, using abusive language often making you feel uncomfortable, if you wear knee lengths shorts by mistake pls be ready to watch the driver stare and pass inappropriate comments.
However grateful to his manager Shubham from Ayodhya taxi who was very approachable and supportive throughout the trip and open to feedback and helped us deal with the driver unlike the travelgenix operations spoc Sachin who on sharing the concerns with instead of easing our anxiety tells us you are making these things up or this is what you should expect from a budgeted trip so it was pointless talking to him. He literally made me cry instead of being apologetic and owning up the misses from their end even though we had proof he was rude and in Denial and spoke horribly to the extent I bursted out into tears in frustration and disappointment. No one wants to cry or ruin their mood during the trip they have been planning since months. We had 3000 left to pay him on the last day and he threatens us if we don't he won't book our hotel for the last night. Also we ended up wasting lot more more cause of their dirty stays they booked for us like the bhati desert camp without even talking the trouble to read reviews, we ended up booking our stays seperately in addition to the cost we paid the travel agency.
The hotels felt unsafe, unclean making us sick. They had a very limited breakfast spread. Travelgenix showed no concern for customer experience and failed to provide necessary information beforehand like the hotel accomodation names, they had promised us we would receive the itinerary with hotel names 48-78 hours in advance however funnily we received it 3 days after our trip and luckily it's on email with the time mentioned yet their operations spoc has the audacity to deny that as well.
Overall, the service fell short of promises made prior to booking. Avoid the hassle and disappointment; their priority seems to be money over customer satisfaction. The staff's rude behavior and lack of accountability worsened the experience. It's regrettable that trusting Travelgenix ruined my trip."
Both Jaipur travelling & Udaipur travelling are very good. The best customer service they provide.
Mr Gautam takes care of everything you need. He gave the best accommodation, the best Vehicle and the (Read More) best guides for us. Thanks for taking care of our trip so well.
We booked our Kashmir Trip from Travgenix. Travgenix is one of the leading professional travel companies in Jaipur. Miss Kirti from Travgenix, was too courteous and helpful to explain the entire itine (Read More)rary for us.
She was in our touch right from day 1 till the end of the trip helping us in all ways.
Travelling to kashmir was completely safe without any issues.
Our entire trip to Kashmir was memorable and fantastic.
Travgenix does things professionally and emotionally. Also very supportive guys make adjustments quickly with customer focus first rather than making money from customers.We stayed at Salomon Heights in Srinagar which is one best hotel as compared to peers, big thanks for the entire staff. They welcome and treat them like family.
I had booked the trip of Rajasthan for my parents through Travgenix Travel Solutions. The trip planning was the best. I got good properties at the best possible rates. The itinerary was very well desi (Read More)gned as per our preferences. The best part was the coordination from the officials. I would like to specially thank to Mr. Rohit Bhatnagar for the quick responses. If you are looking for customized trip, I highly recommend Travgenix Travel Solutions.
Title: Comprehensive Review of Travgenix Travel Solutions
I recently utilized Travgenix Travel Solutions for my Rajasthan vacation, and my overall experience was positive. Here's a detailed overview: (Read More)
1. **Efficient Planning:** Rohit from Travgenix facilitated seamless personalized city tours in Rajasthan, simplifying the planning process.
2. **Cab Booking:** The cab service, provided by Rangeela Rajasthan Taxi, accompanied us from Jaipur, offering a humble driver and optional tour guides. Consider reviewing parking, pathways, and food quality of suggested hotels before finalizing.
3. **Hotel Booking:** While hotels recommended were generally good, meticulous reviews are crucial. In Udaipur, the hotel's elevated location and lack of parking were drawbacks. Jaisalmer and Jodhpur hotels had congested access, subpar food, and aged rooms.
4. **Flight Booking:** Opt for booking flights independently for better control.
5. **Competitive Pricing:** Travgenix's competitive pricing was a decisive factor in choosing their services.
**Areas for Improvement:**
1. **Hotel Booking Process:** Travgenix should conduct formal checks on suggested hotels, especially if tied to certain establishments. Warn customers about potential shortcomings, such as busy locations or limited amenities.
2. **More Destination Options:** Expanding the range of destinations would make Travgenix more appealing to a broader audience.
In conclusion, Travgenix Travel Solutions offers reliable services with the potential for improvement. Addressing hotel booking procedures and diversifying destination options could enhance the overall appeal for travelers.
Exceptional Kashmir tour by Travgenix!
From the floating markets of Dal Lake to the serene landscapes of Pahalgam, they nailed it. If you're planning a Kashmir trip, Travgenix is the way to go.
Address
E-23 Prem Nagar, Khatipura Road, Jhotwara, Jaipur, 302012, India
Destinations covered by Travgenix Travel Solutions Private Limited
Asia, Europe, India, South Africa, Turkey, Rajasthan
Services Offered by Travgenix Travel Solutions Private Limited
Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa
Travgenix Travel Solutions Private Limited is listed in
Asia Travel Agents
Europe Travel Agents