Currently Active
The Himalayan Holidays
Travel agency in Shimla
Joined Holidify in August, 2022
1885 users connected by Holidify
3 Documents Verified View
The Himalayan Holidays Reviews
• Trip to Manali, Kullu, Himachal Pradesh, India
It was a good experience with the Himalayan holidays. Very supportive and coordinating team.
Journey is awesome enjoy with memorable moments capture for lifetime.
Cab Driver is Non Co-operative during Travelling.
The Himalayan Holidays replied20 Nov, 2025
Dear Yogesh Nagesh Sir,
Thank you for taking the time to share your feedback.
We are truly delighted to hear that you had an awesome journey and were able to capture memorable momen (Read More)ts for a lifetime. Providing enjoyable and memorable travel experiences is exactly what we strive for.
Thank you for taking the time to share your feedback.
We are truly delighted to hear that you had an awesome journey and were able to capture memorable momen (Read More)ts for a lifetime. Providing enjoyable and memorable travel experiences is exactly what we strive for.
Behaviour is very good
The food was not good
The Himalayan Holidays replied15 Nov, 2025
Thank you for taking the time to share your feedback with us!
We are absolutely delighted to receive your 5-star rating for the excellent behavior and service provided by our team. This is wo (Read More)nderful to hear and the best compliment we can receive!
However, we are sincerely sorry to hear that the food did not meet your expectations. This is a serious concern, and we apologize that we let you down in this area.
We are immediately reviewing your comments with our culinary team to identify exactly where we fell short and ensure prompt improvements are made.
We hope that despite the issue with the food, you will consider visiting us again so we can provide you with an experience that is 5-star across the board.
Sincerely,
The Himalayan Holidays
We are absolutely delighted to receive your 5-star rating for the excellent behavior and service provided by our team. This is wo (Read More)nderful to hear and the best compliment we can receive!
However, we are sincerely sorry to hear that the food did not meet your expectations. This is a serious concern, and we apologize that we let you down in this area.
We are immediately reviewing your comments with our culinary team to identify exactly where we fell short and ensure prompt improvements are made.
We hope that despite the issue with the food, you will consider visiting us again so we can provide you with an experience that is 5-star across the board.
Sincerely,
The Himalayan Holidays
• Trip to Manali
Hotels and Meals. However hotel at Dharmashala was not good.
Sightseeing Itinerary. Lack of knowledge of drivers about Routes,places to visit and forcing to prepare for travelling as per their convenient.
The Himalayan Holidays replied15 Nov, 2025
Thank you for taking the time to share your feedback with us.
We are sincerely glad to hear that overall, the Hotels and Meals met your expectations, and that you initially rated your tour ex (Read More)perience as excellent.
However, we deeply apologize that the experience at the Dharamshala hotel and the quality of service from our drivers significantly detracted from your trip.
Please rest assured that we are addressing these issues immediately. We are reviewing our partnership with the Dharamshala hotel and conducting mandatory refresher training with our transport team and drivers on destination knowledge, proper route planning, and prioritizing guest comfort and itinerary adherence.
We value your business and hope that you will allow us the opportunity to restore your faith in our services. A member of our customer care team will be reaching out to you directly to discuss your experience further.
Sincerely,
The Himalayan Holidays
We are sincerely glad to hear that overall, the Hotels and Meals met your expectations, and that you initially rated your tour ex (Read More)perience as excellent.
However, we deeply apologize that the experience at the Dharamshala hotel and the quality of service from our drivers significantly detracted from your trip.
Please rest assured that we are addressing these issues immediately. We are reviewing our partnership with the Dharamshala hotel and conducting mandatory refresher training with our transport team and drivers on destination knowledge, proper route planning, and prioritizing guest comfort and itinerary adherence.
We value your business and hope that you will allow us the opportunity to restore your faith in our services. A member of our customer care team will be reaching out to you directly to discuss your experience further.
Sincerely,
The Himalayan Holidays
Travelling experience
Nothing
The Himalayan Holidays replied15 Nov, 2025
Thank you so much for the incredible 5-star review. What a wonderful rating! We are delighted to receive your 5-star feedback on your recent tour. Our team works hard to ensure every traveler has a se (Read More)amless and exceptional experience. Thank you for choosing THE HIMALAYAN HOLIDAYS Please keep us in mind for your future travel plans.
• Trip to Dalhousie
Want to write a very bad review in details sometime later
The Himalayan Holidays replied15 Nov, 2025
Thank you for your review. We are happy to hear that the tour itself was a good experience and that you enjoyed the destinations and itinerary. We sincerely apologize, however, that the service elemen (Read More)ts—particularly the operational issues—significantly detracted from your overall satisfaction, resulting in the "Very Poor" rating.
We understand that the primary concern upon arrival was the hotel's distance from the Mall Road. you have choosen this hotel by you self.
Following your complaint, which included concerns about your Dalhousie hotel, our team immediately apologized and offered multiple alternative rooms within the property to address the specific issue. We must note that these alternative rooms were declined, indicating that the core issue was indeed the hotel's location preference rather than the room standard itself.
We understand you requested an immediate tour cancellation and a full refund. As communicated by our team, tours booked during peak season operate under strict, non-refundable policies with our vendors, making immediate cancellation and full refund impossible. Our team's effort at that time was focused on finding the best available solution (alternative rooms/hotels) to ensure the continuity of your trip, despite the location preference.
We regret that we could not meet your demand for a full refund based on the hotel's location, but we did make every effort to rectify the room situation on the ground.
Sincerely,
The Himalayan Holidays
We understand that the primary concern upon arrival was the hotel's distance from the Mall Road. you have choosen this hotel by you self.
Following your complaint, which included concerns about your Dalhousie hotel, our team immediately apologized and offered multiple alternative rooms within the property to address the specific issue. We must note that these alternative rooms were declined, indicating that the core issue was indeed the hotel's location preference rather than the room standard itself.
We understand you requested an immediate tour cancellation and a full refund. As communicated by our team, tours booked during peak season operate under strict, non-refundable policies with our vendors, making immediate cancellation and full refund impossible. Our team's effort at that time was focused on finding the best available solution (alternative rooms/hotels) to ensure the continuity of your trip, despite the location preference.
We regret that we could not meet your demand for a full refund based on the hotel's location, but we did make every effort to rectify the room situation on the ground.
Sincerely,
The Himalayan Holidays
• Trip to Shimla, Manali
Totally mismanaged and unprofessional handling by the tour operator. Totally unsatisfactory.
This review is written to benefit those who are planning to take tour operator’s services for their upcoming vacation tour. Read it fully and carefully.
We were on 9 nights, 10 Days Himachal tour in April. Our itinerary was finalized by Himalayan Holidays arranged by Ms. Mohini. Such kind of long holiday (Read More) tours are enjoyed only if stay is comfortable and if all the destination places are covered comfortably. So, Hotels and Conveyance are the two most important part of the tour and we always hope that the tour operators will provide these two to make our tour enjoyable.
Hotels: We finalized the hotels as follows as per the itinerary:
Duration 9 Nights 10 Days
Hotels Category - Premium 2
Chandigarh (1 Night) Hotel Royal Park Chandigarh
Shimla (1 Night) Hotel Royal Regency Shimla
Manali (3 Nights) Hotel Village Venue Manali
Dalhousie (2 Nights) Hotel Comfort Court Dalhousie
Dharamshala (2 Night) Hotel The Crown Dharamshala
The text from What’s App chat is given hereunder:
12/01/2025, 20:59 - Himalayan Holidays: Central heated rooms with balcony
12/01/2025, 21:12 - Himalayan Holidays: Premium 2 Category
13/01/2025, 11:29 - Himalayan Holidays: Super Deluxe Room with Balcony
13/01/2025, 11:32 - Himalayan Holidays: Luxury Room with Balcony
14/01/2025, 11:37 - Himalayan Holidays: luxury rooms will be provided everywhere
Comments:
Leave aside Central Heated Rooms no ac rooms were provided at Shimla and Dalhousi. Manali hotel ac was having technical glitch. Separate feedback has been given for each individual hotel. Hotels were good (Except Manali) but the rooms provided were ordinary. No toiletries like dental kit, shaving kit, hair dryer etc were provided in hotels except Chandigarh. These do not come under Luxury hotel rooms? Manali hotel did not even provide soaps. Dharamshala hotel was 15-16 km away from all the tourist spots. I was told “how does it matter? You are provided with vehicle”. But what about convenience, time etc? Not only that, the driver refused to take the car twice near the spot.
Conveyance:
As promised a Swift Desire was provided. But no ac at hill stations. The driver was totally disinterested in the tour. Many places he did not take us at all. E.g. at Shimla he did not take even one spot out of the spots as below.
Shimla Local Sightseeing :
• Mall Road • The Ridge Madan • Christen Church • Wood Market • Gaiety Theatre • Scandal Point • Kali Wari Temple • Jakhoo Temple
He did not stop at Atal Tunnel also. Took us to Sissu Lake saying that we can cover Atal tunnel spot while returning. But he did not stop while returning even our insisting.
At Dharamshala driver refused to visit near Mcleodganj market where he took us once. But other spots, which were only nearby the market, he refused. We had to take ropeway for the market and he waited at the ropeway down. Same he did at Shimla too.
General Comments:
The tour was completely mismanaged. The glimpse we could get on the first day itself when at Chandigarh the driver took us to a hotel where our rooms were not booked at all. Services at hotel rooms and of the car driver were totally unsatisfactory. None of the hotel provided with hotel bills saying that the same will be shared with the tour operators. Fine. But the operator also did not share with the bill. Why? Where the money has gone. Is it unaccounted? Ms. Mohini always contacted only when she required some payment to be made. Never she enquired about the tour. About Manali hotel when we informed, she texted on WhatsApp that she will talk. Then she said she would send someone. But nothing was done.
So, for the tourists, they must be particular about rooms (AC), Car(AC) and if services are not provided then what.
The Himalayan Holidays replied15 Nov, 2025
Thank you very much for choosing The Himalayan Holidays for your recent 10-day tour to Himachal Pradesh and for sharing your detailed feedback upon your return. We appreciate you taking the time to tr (Read More)avel with us.
We are sorry to hear that certain elements of the trip caused disappointment, particularly regarding the size of your room and your subjective experience with the dining on one specific evening.
To clarify for our future clients, the itinerary included accommodation in 3 star Hotels properties as booked and confirmed in your pre-departure documents. While we will certainly pass on your specific comments about the room dimensions to the hotel management for review, we can confirm the property met the contractual standard specified.
Despite these minor challenges, we are pleased that the core of your tour— private transfers, guided excursions, and entrance to all major sites—was completed successfully and safely.
We understand your expectation for an air conditioner, but as a property situated in a high-altitude hill station, our location naturally offers a cool and pleasant climate throughout most of the year. Our rooms are designed to benefit from the crisp mountain air, making a cooling unit like an AC generally redundant. Instead, we ensure all rooms are equipped with adequate heating and heavy, comfortable bedding for the colder mountain evenings.
while AC use on steep mountain inclines is often avoided for safety and engine health (which should have been clearly communicated by the driver)
Our team is trained to be transparent and responsive, and while payment coordination is a necessary part of the process, it is never intended to overshadow the service commitment.
We value you as a guest, and we regret any communication lapse that may have led to this misinterpretation of Ms. Mohini's efforts.
We take your comments seriously as we continuously strive to improve our service. Please feel free to reach out to our Operations Manager directly. if you wish to discuss your detailed feedback privately.
We hope to welcome you back on another journey soon.
Sincerely,
The Team at
The Himalayan Holidays
We are sorry to hear that certain elements of the trip caused disappointment, particularly regarding the size of your room and your subjective experience with the dining on one specific evening.
To clarify for our future clients, the itinerary included accommodation in 3 star Hotels properties as booked and confirmed in your pre-departure documents. While we will certainly pass on your specific comments about the room dimensions to the hotel management for review, we can confirm the property met the contractual standard specified.
Despite these minor challenges, we are pleased that the core of your tour— private transfers, guided excursions, and entrance to all major sites—was completed successfully and safely.
We understand your expectation for an air conditioner, but as a property situated in a high-altitude hill station, our location naturally offers a cool and pleasant climate throughout most of the year. Our rooms are designed to benefit from the crisp mountain air, making a cooling unit like an AC generally redundant. Instead, we ensure all rooms are equipped with adequate heating and heavy, comfortable bedding for the colder mountain evenings.
while AC use on steep mountain inclines is often avoided for safety and engine health (which should have been clearly communicated by the driver)
Our team is trained to be transparent and responsive, and while payment coordination is a necessary part of the process, it is never intended to overshadow the service commitment.
We value you as a guest, and we regret any communication lapse that may have led to this misinterpretation of Ms. Mohini's efforts.
We take your comments seriously as we continuously strive to improve our service. Please feel free to reach out to our Operations Manager directly. if you wish to discuss your detailed feedback privately.
We hope to welcome you back on another journey soon.
Sincerely,
The Team at
The Himalayan Holidays
• Trip to Manali, Shimla
This is a good package with great stay and sightseeing . Parveen and team supported very well I would highly recommend this tour package
Value for money. Supporting and understanding staff
The Himalayan Holidays replied15 Nov, 2025
Thank you for your review.
We are truly delighted to hear that you found the package excellent and that you enjoyed the great stay and sightseeing! It is also wonderful to receive your high r (Read More)ecommendation and special praise for Parveen and the team—we will certainly pass on your kind words to them.
However, we are concerned about the points you raised in the Cons section: Value for money and issues with supporting and understanding staff.
Sincerely,
The Himalayan Holidays
We are truly delighted to hear that you found the package excellent and that you enjoyed the great stay and sightseeing! It is also wonderful to receive your high r (Read More)ecommendation and special praise for Parveen and the team—we will certainly pass on your kind words to them.
However, we are concerned about the points you raised in the Cons section: Value for money and issues with supporting and understanding staff.
Sincerely,
The Himalayan Holidays
About The Himalayan Holidays
WE MAKE VACATIONS MAGICAL The Himalayan Holidays is a best travel company which presents world class vacations for Himachal Pradesh, Jammu and Kashmir, Amritsar, Chandigarh, Delhi, Spiti Valley and Leh Ladakh. With above Seven years of skills in travel and tourism business it gives ideal travel connected services to get together the particular requirements of the guest. The Himalayan Holidays work as a Travel association Enterprise. We have established a strong network of travel agents, transporters and hoteliers to make hassle-free arrangements for the customers. We always focus on customer satisfaction and security and we are available 24/7 for our clients. Our mission is to inspire people to explore the world and be the first choice for travelers our commitment is to ensure that all of our travellers are so satisfied with our services that they recommend us to their friends and use our services next time they go travelling.
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Address
savitri Niwas Near SPS School Khalini Shimla 171002, Shimla, 171002, India
Destinations Covered
Himachal PradeshServices Offered
Flights, Hotels, Car Rental, Bus/Train, Sightseeing Tour, Travel Insurance
