Never Book Bus Online in Rawat Holidays
Deepa Gopal
(Delhi, India)
(Written on 18 May, 2023)
Booking id:-EMT117035193
BusName : Rawat Holidays
Sector : Delhi-Mathura
Boarding Point : Delhi, Saraye kale kha
I had booked Rawat Holidays through Ease my trip, online booking and also recei (Read More)ved confirmation. The total fare costed me Rs. 2194, the details given below.
Basic Fare Rs.2097
GST & Operator Fees Rs.102.00
Insurance Amount Rs.45
Discount Amount (-)Rs.50
Total Fare Rs. 2194
I reached the boarding point well in advance by 7:30 am. The executive gave me this phone number and told to contact them. person (I forgot the name) and said to contact him as he is the operator for Rawat Holidays.
After I called up , 'New Balaji Travels' bus person comes and tells me to board their bus. I repeatedly told them this is not the bus I booked for, I need a low-leg climbing bus.person was on the phone and told both buses are the same madam, take it.
Only after I entered the bus and speaking to my co-passengers I realized that I was made a fool. I confirmed with the conductor of 'New Balaji Travels' the cost of the ticket and he said, it is Rs. 150 per head. Online booking mein aisa hi hota hai.....is this the way online booking works?????
My agony does not end here. My ticket in Rawat Holidays was booked till Mathura, but 'New Balaji Travels' dropped us at Yamuna Expressway saying, now it will go in another direction. You can check the ticket, I was traveling with a senior citizen as well as a child. I booked my tickets well in advance so that I can have a smooth journey giving triple the amount.
After the journey I shared my concern with Easemytrip, and asked to refund my remaining amount, i.e 2194-(150*3) = 2194-450. Easemy trip contacted Rawat Holidays, and Rawat Holidays says, "since the passengers have travelled no refund can be made." I told them repeatedly that I am not asking for a full refund, give my amount to me, but they are just denying to refund my balance amount. I may not be the first customer to have been misled by Rawat Holidays nor will be the last customer. I have sent e-mails, but no response till date.
I wish to be the LAST CUSTOMER to have been misled or fooled through online booking.