Most Horrible Experience Ever!
Trip to Darjeeling, Gangtok, Pelling
1
/5
(Written on 08 Jun, 2017)
Most pathetic experience ever. Kelly Holidays are the worst tour operators ever seen. We were on a family trip for Darjeeling and Sikkim, but these people ensured that we donot enjoy!
Firstly, they (Read More)sent the worst driver ever ...Mr. Umang, who has no sense of driving, who drinks and drives on such risky roads and when we ask him to stop for tea, meals, etc he doesn't stop giving n number of excuses without caring for the tourist needs. He would only care to stop where he gets his commission and would care only to reach the destination.
Secondly, the hotels booked by these people were not even eligible to be called hotels, specially in Lachung and Darjeeling. Such pathetic rooms with mice and cockroaches and clumsy rooms.
Thirdly, these people donot pay for the hotel bookings in advance and everytime while check out, the hotel used to ask for money and then we used to coordinate with Mrs. Dolma and Mr. Tom and then after lot of conversations with the hotel they finally allow us to check out after wasting so much of time.
Fourthly, they have no coordination amongst themselves, so what we ask Mrs. Dolma, is not communicated to the driver and vice versa. Mr. Tom only knows to talk politely, but with negligible management. Driver Umang and Mrs. Dolma sometimes lose the politeness also.
Fifth, we wanted to visit Nathula pass in Gangtok and we were promised by these people, but on the previous night hey inform us that they couldnot arrange the passes. When we tried from our end, it was done easily. So, we understood that they didn't have the intention to make us visit Nathula pass because they could save some money.
Finally, while returning we had our train from Jalpaigudi road, but we were dropped or rather thrown at New Jalpaigudi road which is 30 kms before Jalpaigudi road, just because the Driver Umang was reluctant and Mrs. Dolma supported him by saying that all tourist book from New Jalpaigudi only, so they will drop at NewJalpaidgudi only and not Jalpaigudi road.
I advise the readers to not to make mistake of booking throgh Kelly holidays or else your holidays will be a nightmare.
Kelly Tours And Travels replied
(08 Jun, 2017)
Dear Mr. Monty Bhagia ,The Great (as your saved number identifies you as )
Thank you for your review sir ...since you have given us a review , we would like to clarify point wise...as there is always a 'two side of the story" ...and everyone is entitled to their to put their side of the story as well ....
Point 1 : You requested me to make your journey through 'Mirik " on the day of arrival although your itinerary was already approved and a price was fixed ...but since our Innova could not reach you because of road blockage , we gave you a "luxury" option of xylo with 'Mirk as complimentary ".Although you volunteered to pay , i refused as a goodwill gesture .There too you had a problem with the driver because "your tea was not served as per your taste" .
Umang, as you can see from our reviews is a very good and a safe driver .So i do NOT need to say anything more .Drivers are human beings sir, and they are driving on a strenuous roads therefore they need replenish themselves in order to drive on those roads, we do not call that 'commission seeking " , we have to allow them that break as fellow human beings . We at Kelly take everyone as a 'Team member " even if he is a driver .So we believe in not treating them as robots but as humans .
Second point : We had given you the hotels names before closing the deal .We expect you to read the reviews and decide for yourself .Even if such was the case , we are hearing it here , you did not utter a word there against the hotels .Please read our reviews , we have always given the hotels where the guests have given us a good feedback .If you had read my 'policies' that i had sent you , than its clearly mentioned that Lachung, is a far flung place so you can only get basic amenities , if you found cockroaches than i would say that you did not utter a word for me to take up with the hotel immediately at that point of time .
Point 3: We did not get a single call like the way you are mentioning from the hotels upon check out . And The last hotel 'Tateng Retreat " you stayed in is my own so there is no way there are going to call their own owner up for payments !!!!
Point 4 : As for us loosing our patience all i can say is 'it needs two hands to clap"!!
Point 5 : Everyone knows that "Nathula is always on lottery basis " but we offered to interchange the date but you said that you have the source and you will do it . We have REFUNDED Rs.4000/- to you, so your allegation of us saving the money , i am sorry is baseless .
Point 6 : We have our airport as bagdonga (IXB) and railway head as New Jalpaiguri (NJP) besides that if you want us to drop in some naxalite infested areas saying its a 'Jalpaiguri Road " , i am really sorry because its clearly mentioned in our itinerary that drop will be New Jalpaiguri Station as (NJP) , we will not put our vehicle and our drivers at some risk by going to some unknown place just because the name is similar ...most importantly naxalite , maybe filled with goons !!! Sir an advise , next time you book your tickets pls check the rail wayhead/ Airport properly :)
Hope i am able to give you proper clarifications point wise too
With best regards,
Team Kelly
