Important Information & Guidelines

• Hotels may not have free heater services available. Heaters may be arranged from the hotel at additional charges on direct payment basis, varying from Rs 400 - Rs 1000, as per hotel charges and availability. We request you to kindly check the same with the hotel at the time of check-in to avoid inconvenience during stay.
• Vehicle as mentioned in the booking will be provided. Extra charges will be applicable if additional vehicle or upgraded vehicle is required due to travellers carrying extra or oversized luggage.
• Vehicle is available for use only till 8 pm ( as per itinerary); for North East India, Vehicle is available only till 4 pm (as per itinerary). Vehicle being kept till late hours will be subject to night charges as applicable and payable directly on ground.
• If you intend to visit Rohtang Pass please note, the tourist vehicles are only allowed till Gulaba Checkpost. Post Checkpost local union taxi are to be hired to go till Rohtang Pass.
• Rohtang Pass is closed for visit on Tuesdays as BRO (Border Road Organization) carries out maintenance of the Rohtang road.
• In order to visit Rohtang Pass you need to obtain a permit. There are limited permits available every day (750 for local HP registered vehicles and only 250 for tourist vehicles).
• Driving in hilly areas which are different from normal driving, speed limit would be 30 kms per hour.
• Vehicles in Hill Areas – Even if you opt for AC vehicle, in hill stations AC is non-operational to avoid damage or mid-trip break down of the vehicle for your own convenience. Also, in several hill areas, commercial vehicles are not allowed to play music to prevent accidents
• Any cost arising due to unforeseen events like landslides, road blockage, political disturbances (strikes), etc. will have to be borne by the guest. We will help in making best possible alternate arrangements. We will not be liable for any refund claims arising from this.
• All the Tibetan Monasteries are closed in Himachal till further notice.
• In case of road blocks, the vehicle may need to take an alternate route to get you to your destination. This will be subject to additional charges as applicable and payable directly on ground.
• Most of the 2 star and 3 star hotels in Himachal provide only Mattresses not Extra bed.
• In case you are booking an AC Cab, while driving in hilly areas, AC is will be kept switched off.
• Hotels in Shimla, Manali, Dharamshala and Dalhousie do not provide heater free of cost. If you require a heater in the room, that will be payable extra directly at the hotel.
• At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
• Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
• For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
• We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.

• All cancellations must be submitted in writing via email or WhatsApp.
• In case of non-payment within the specified timelines, the booking may be auto-cancelled without prior notice.
• Visa charges, non-refundable flights, hotel bookings, and other non-refundable services will incur 100% charges, regardless of the cancellation timeline.

• Standard Cancellation Fees:
• 15–30+ Days: Initial booking amount (30% of the Land Package + NRF Hotel).
• 7–14 Days: 50% of the total booking amount.
• Less than 7 Days: 100% of the booking amount.