Fraudulent Practices & No Refund – A Classic Travel Scam
Trip to p_1821, p_1753
(Written on 20 May, 2025)
What's Good: I am writing this review after exhausting all polite and professional methods of communication with Naveen Travel Make. I had booked an Andaman tour package worth ₹80,000 through t (Read More)his agency in September 2024. Due to an unfortunate family tragedy, I was forced to cancel the trip within 72 hours of booking. I followed up immediately and was assured by their team, in writing and on call, that ₹30,000 would be refunded (excluding ₹50,000 allegedly paid to Seashell Resort).
What followed was a complete nightmare:
They failed to produce any legitimate GST invoice for the claimed Seashell booking.
Despite repeated demands, no proof or bill from Seashell Resort was provided to justify retention of ₹50,000.
They neither refunded ₹30,000, nor gave any clear timeline for doing so.
I was told, condescendingly, “travel agents never refund,” as if this is an accepted norm.
They dodged accountability by offering vague options like “adjusting the amount in a future trip”, which I clearly declined.
This behavior amounts to gross deficiency of service, non-transparency, and blatant misrepresentation—all actionable under the Consumer Protection Act, 2019. I strongly caution other travelers: Do not trust this agency with your money. They operate with zero integrity, and once they receive payment, accountability disappears.
What's Not Good: I am writing this review after exhausting all polite and professional methods of communication with Naveen Travel Make. I had booked an Andaman tour package worth ₹80,000 through this agency in September 2024. Due to an unfortunate family tragedy, I was forced to cancel the trip within 72 hours of booking. I followed up immediately and was assured by their team, in writing and on call, that ₹30,000 would be refunded (excluding ₹50,000 allegedly paid to Seashell Resort).
What followed was a complete nightmare:
They failed to produce any legitimate GST invoice for the claimed Seashell booking.
Despite repeated demands, no proof or bill from Seashell Resort was provided to justify retention of ₹50,000.
They neither refunded ₹30,000, nor gave any clear timeline for doing so.
I was told, condescendingly, “travel agents never refund,” as if this is an accepted norm.
They dodged accountability by offering vague options like “adjusting the amount in a future trip”, which I clearly declined.
This behavior amounts to gross deficiency of service, non-transparency, and blatant misrepresentation—all actionable under the Consumer Protection Act, 2019. I strongly caution other travelers: Do not trust this agency with your money. They operate with zero integrity, and once they receive payment, accountability disappears.
Naveen Travel Make replied
(21 May, 2025)
SIR WE UNDERSTAND YOUR SITUATION BUT SIR WE ALREADY TOLD YOU ABOUT THE SEASHELL POLICY AND OUR POLICY. AND WE HAVE ALREADY SAID THE REFUND POLICY OF THE SEASHELL THAT THEY WILL NOT REFUND AND IN YOUR (Read More)MAIL WE HAVE SHARED ALL THE DETAILS WITH YOU AND AFTER YOU ACCEPTED THE POLICY THAN ONLY WE PAID THE AMOUNT TO THE SEASHELL. AND I HAVE ALSO PROMISED THAT THE BALANCE AMOUNT WHICH WAS WITH ME FOR THAT I GAVE THE TIME OF 1 YEAR SO IN THIS TIME YOU CAN TRAVEL AND USE THIS MONEY, AFTER THIS COMMUNICATION ALSO YOU WERE NOT HAPPY AND ASKED AGAIN AND AGAIN ABOUT THE MONEY. WE HAVE CLEARED ALL THE THINGS WITH YOU BUT YOU WERE GIVING US MESSAGES THAT YOU WILL COMPLAINT ABOUT US AND WROTE THIS WORST COMMENT IN TC THIS IS VERY UNFAIR TO US SIR.AND YOU ALWAYS THREATEN US THAT YOU WILL COMPLAINT. BUT WHAT WAS OUR FAULT SIR WE HAVE TRIED OUR BEST WITH SEA SHELL BUT AS PER THEIR POLICY THEY WILL NOT REFUND AT ANY COST.
3.8 (38 reviews)
Naveen Travel Make
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