IMPORTANT UPDATE:
- Sands Sky Park Observation Deck and Museum of Ice Cream charges apply for children above 2 years of age.
- Duck tours also charge for infants.
- Mount Faber Cable Car line is not operational due to annual maintenance from 08 September to 01 October 2025.
- Sentosa Cable Car line is not operational due to annual maintenance from 02 to 20 October 2025.
- Gardens By the Bay (Flower Dome) closure dates: 02 September, 14 October, 17-18 November.
- Gardens By the Bay (Cloud Forest) closure dates: 01 September, 13 October, 10 November.
- Sands Sky Park Observation Deck tickets are non-refundable, even in extreme weather conditions such as rain or lightning.
- Trick Eye will be closed, and their last day of operation will be 10 October 2025.
SPECIAL REQUEST:
- Any amendments to the itinerary will be accommodated if communicated 96 hours prior to arrival in Singapore.
- No amendments can be made for ongoing files, i.e., passengers on the ground.
- Any special requests, such as early check-in or late check-out, are subject to availability upon arrival and depend solely on hotel discretion.
- Bedding is subject to availability at the time of check-in. We can only pass remarks to the hotel.
- No honeymoon freebies will be provided unless confirmed by the hotel in writing.
REMARKS:
- The above quote is valid for the number of passengers indicated.
- Child age is mandatory to share, as some hotels charge for extra beds for children above 6 years of age.
- No booking has been made. Rooms and rates are subject to availability.
- Bento breakfast refers to a packed meal box with limited meal items and no refilling.
- Marina Bay Sands rates are dynamic.
- Full payment must be credited to bank account 7 days prior to guest arrival; otherwise, the booking will be automatically released.
- Non-refundable tickets from 01 January 2022 onwards, as all are dated and e-tickets.
- Midnight surcharge applicable from 11 PM to 07 AM on private transfers: SGD 20 per vehicle.
- Cruise transfer update: Cruise arrival pick-up will be after 3 hours of the estimated time of arrival.
- Coach transfer update: When the coach is coming from Kuala Lumpur to Singapore, customers need to call our Singapore emergency number after crossing the 2nd Link Immigration for timely pick-up.
MALAYSIA - TERMS & CONDITIONS
- A Tourism Tax of RM 10.00 per room per night will be levied for all foreign tourists staying at hotels across Malaysia, as per the Malaysia Tourism Tax Act 2017. The tourism tax amount is not included in the room rate and will be collected directly from guests at check-in.
- -LANGKAWI- With reference to Trade By-Laws under the Local Government of Langkawi, hotel guests are subject to Tourism Fees of RM 5.00 - RM 10.00 nett per room per night for stays as determined and imposed by the Municipal Council of Langkawi, which is not included in the reservation and will be collected by the hotel upon check-in.
- -PENANG- The Municipal Council of Penang Island will impose a RM 2.00 - RM 3.00 nett per room per night fee payable directly to the hotel upon check-in.
- -PAHANG- Pahang state will impose a state tax of RM 3.00 nett per room per night fee payable directly to the hotel upon check-in.
- SIC transfers are not applicable from 11:00 PM to 6:00 AM. Only private vehicles will be applicable with a midnight surcharge.
- Petronas Twin Towers have received an upward revision in ticket costs. Rates will vary for weekdays (Tuesday to Friday) and weekends (Saturday to Sunday). There will also be cost differences between morning and night slots.
- Tickets for Petronas Twin Towers are subject to availability at the time of issuance.
- There are no longer any COVID-19 measures for travelers arriving in Malaysia, regardless of vaccination status or traveler profile.
- Guests need to fill in and submit the Malaysia Arrival Card within 72 hours of arrival in Malaysia (Reference link: Malaysia Arrival Card).
- For the redemption of complimentary cable car tickets at Genting Highlands, a physical confirmation voucher is required. All guests are requested to carry a printed copy of the confirmation voucher at the time of cable car ticket redemption (valid for guests staying in Resort World Genting Hotel).
REMARK: The above quote is valid for the number of passengers indicated.
- No booking has been made. Rooms and rates are subject to availability upon request.
- Room availability is on a first-come, first-served basis.
- Full payment must be credited to bank account 14 days prior to guest arrival; otherwise, the booking will be automatically released.
- Rules and regulations for entry into Malaysia are subject to change based on the Malaysian Government's decisions.
SPECIAL REQUEST:
- Any amendments to the itinerary will be accommodated if communicated 96 hours prior to arrival in Malaysia. Strictly no amendments can be made for ongoing files, i.e., passengers on the ground.
- Any special requests, such as early check-in or late check-out, are subject to availability upon arrival and depend solely on hotel discretion.
- Bedding is subject to availability at the time of check-in. We can only pass remarks to the hotel.
- No honeymoon freebies will be provided unless confirmed by the hotel in writing.
IMPORTANT NOTE:
- Customers traveling from Singapore to Kuala Lumpur by coach need to call the hotline number after crossing Sungei Besi Toll Plaza for timely pick-up from the coach drop-off point.
CHARGES DO NOT INCLUDE:
- Expenses of a personal nature, such as laundry, telephone calls, mini-bar bills, etc.
- Any other tours apart from those listed under inclusion.
- Convention, conference, or peak season surcharges, if any.
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