General
1. Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless
explicitly mentioned as an inclusion.
2. For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
3. We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any
technical reasons.
4. Please make sure that the passport of all guests travelling is valid for at least 6 months from the date of
travel.
5. We can only facilitate the visa application for the travelling passengers. Granting of visa is solely at the
discretion of Embassy. If visa is rejected or delayed by the Embassy for any reason then we are not liable to
give any refund and respective cancellation policies will apply.
Hotel
1. At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount
depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items
taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
Tours and Transfers
1. The cost and ticket issued for various attractions with regards to any children travelling are based on the
age provided at the time of creating the package quote. If the service provider decide to charge extra cost
based on the height of the children or wrong information as per Passport, then the cost has to be borne by
the customer on site.
Indonesia
General
1. Effective 1-Sept-2025, Traveler are require to declare their arrival information via "AllIndonesia Mobile
apps" or via online https://allindonesia.imigrasi.go.id , up to 3 days before entering to Indonesia
2. You are required to fill Customs Declaration online before arrival at Bali. The Bali Customs Declaration Form
can be downloaded from the Indonesian customs website or obtained at the airport upon arrival. This is the
official link for the form of ECD (Electronic Customs Declaration): https://ecd.beacukai.go.id/
Hotel
1. As with any tropical destination, expect bugs in Bali. Mosquitoes are the most common ones, and repellants
are usually easily available, and suggested for travel.
2. Snakes could be a common occurrence in Hotels in Ubud Area. Suggested not to walk barefoot through
garden areas of the hotel after dark. Check with hotel reception on dos and donts for the specific property
 Important NotesTours and Transfers
1. If visiting Nusa Penida, IDR 25,000 per pax need to be paid as donation at the harbour as per local
government regulation.
2. Drivers in Bali can only speak manageable English and provide basic information about places in tour. If
you need a proper guide who can accompany you during tours and provide detailed information, then a
licensed guide can be provided at extra cost.
3. Vehicle provided is based on the number of people travelling. Extra charges will be applicable if additional
vehicles (or vehicle with bigger capacity) are required due to travellers carrying extra or oversized luggage.4. Seat in coach (SIC) transfers implies that transfers will be in a shared bus which will have other co-
passengers. You are requested to be at the place of pick up / hotel lobby at least 5 minutes before pickuptime. Sometime you may have to wait for a period of about 30-45 minutes depending upon traffic, location
of the hotel on the route and picking up of other guests.
5. For any change in pickup timing of private tours/transfers, request has to be made at least 24 hours in
advance in the Telegram app. Any request for last minute changes would not be considered.