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Tru By Hilton Stoughton

2500 Jackson St - Show on map

Ranked 39 out of 46 best hotels in madison

8.2
141 reviews

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Room Types Available

King Room
  • Max 2 Adults
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    This double room has air conditioning, heating and a TV. The unit has 1 bed.

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    King Room with Bath Tub - Mobility Access
  • Max 2 Adults
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    This double room features air conditioning, heating and a TV. The unit offers 1 bed.

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    King Room - Hearing Access
  • Max 2 Adults
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    This double room features air conditioning, heating and a TV. The unit offers 1 bed.

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    Queen Room with Two Queen Beds
  • Max 4 Adults
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    This quadruple room has air conditioning, heating and a TV. The unit has 2 beds.

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    Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access
  • Max 4 Adults
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    This quadruple room features air conditioning, heating and a TV. The unit offers 2 beds.

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    Queen Room with Two Queen Beds - Hearing Access
  • Max 4 Adults
    •

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    This quadruple room has air conditioning, heating and a TV. The unit has 2 beds.

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    Tru By Hilton Stoughton is featured in

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    8.1
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    Guest Ratings For This Property

    8.2
    Based on 141 Reviews
    100% verified reviews

    Comfort

    8.57

    Cleanliness

    8.71

    Value For Money

    7.98

    Facilities

    8.63

    Reviewers Mention About Tru By Hilton Stoughton

    The Tru By Hilton Stoughton is praised for its friendly staff, particularly the General Manager who went above and beyond for a guest. The rooms are consistently clean and the housekeeping staff does (Read More) an amazing job. The hotel manager and staff were also friendly and knowledgeable, offering quick responses to questions. The hotel is in a convenient location and is overall a decent and pleasant experience, although some amenities like a microwave and water pressure could be improved.

    Guest Reviews

    Christopher
    family with young children
    7.0
    Good
    Good price. Good area. Not good for sleep
    Quiet and not a lot of traffic
    Mattress was very hard. Like sleeping on a floor

    Published on 21 Dec 2023

    Ken
    solo traveller
    9.0
    Superb
    Enjoyed the stay. Staff was friendly and helpful. Pancakes were great!
    Air conditionins system was quirky.

    Published on 21 Nov 2023

    Bob
    young couple
    6.0
    Pleasant
    Pleasant
    Clean, comfortable bed
    No coffee maker in room, breakfast left a lot to be desired

    Published on 13 Oct 2023

    Carol
    family with young children
    3.0
    Poor
    Disappointing when going to a joyous event.
    We came for a wedding. The location was perfect for the venue and the wedding party suggested this Hotel.
    When we checked in, no mention was made that they do not provide room service. We accidentally broke a glass in the bathroom and I told the clean staff, but she didn't speak English. Also told the front desk. Glass still on the floor when we returned to the room. Had to wear my shoes for fear of glass slivers. The walls were so thin I heard conversations on both sides of the room and footsteps all night above. Sleeping was difficult. Not used to this type of Hotel experience especially when we were charged $450 for two nights-one expected more.

    Published on 11 Sep 2023

    Weitner
    solo traveller
    5.0
    Passable
    Dont be fooled by the name this is not your fathers Hilton.
    The hotel has a very convenient location. This hotel is fairly new so it still feels fresh and clean. This hotel has a decor style that honors the heritage of the community. The bed was comfortable, but could have used a light blanket in the linen mix.
    Housekeeping nonexistent. Hilton policy is housekeeping every five days, which I am fine with. On an eight-day stay, I had to request housekeeping on day six because my room was not serviced on day five. It appeared the plan was not to service any rooms if housekeeping was not requested. Housekeeping did not leave clean towels or change the sheets. Had to fight for my booking.com rate. Tru wanted to charge me the standard rate. It took several conversations with the front desk staff (issue not resolved) then a call to booking.com, and a call to Tru by Hilton customer service to resolve. I probably spent a total of four hours, and much consternation, on this problem. The room did not have a comfortable chair to sit in. It only had a desk chair. It had no drawer storage; no traditional closet. One side of the bed had a traditionally-sized night stand. The other side had a tiny aqua pedestal with six-sided top. There was no surface large enough to open a suitcase on except the bed. The desktop was about 16x24. The furniture is of the cheapest quality. On Saturday morning, we left early to attend an event. We were going to grab a coffee and OJ to take with us. At 5:58 am, when we got to the lobby, the desk clerk was asleep in the chair, and the phone ringing. The service area for breakfast was still closed and dark and it appeared breakfast would not be ready in 2 minutes. We left without our beverages.
    (Read More)

    Published on 04 Sep 2023

    Sroufe
    young couple
    6.0
    Pleasant
    Good value compared to surrounding options
    Relatively new. Good price. Location
    Breakfast was not as good as an experience as a Holiday Inn Express. The pancake maker didnt work. Out of hard boiled eggs No brown sugar for the oat meal. Really missed those hot HIE cinnamon rolls

    Published on 23 Aug 2023

    Susanna
    family with young children
    1.0
    Bad
    Bad management, bad communication.
    Nothing, as our room was cancelled at 10 pm on arrival.
    We arrived at 10 pm after a 15 hour journey from Europe. We booked our stay five months in advance. Upon check-in we were informed that the cleaning personel quit two days before and no clean rooms were available. The reception responsibles were totally overwhelmed with the situation, close to a break-down. Where was the hotel manager to resolve such issues? Why were we not notified in advance as it was known two days beforehand. We waited for a refund confirmed by the hotel manager, and received it only a month later after going through booking.com. Worst hotel experience ever!

    Published on 16 Aug 2023

    Lizbeth
    solo traveller
    10.0
    Exceptional
    I needed an overnight close to an event in Stoughton
    I liked the quiet time at 10 pm
    All was great. A hot tub would be perfect

    Published on 16 Aug 2023

    Kathy
    young couple
    6.0
    Pleasant
    I would have loved this hotel if the rooms were much larger!
    New, clean with good AC.
    Rooms too small for 60+ travelers. We need room to spread out. Perfect for one person business traveler.

    Published on 27 Jul 2023

    Vontayson
    solo traveller
    10.0
    Exceptional
    Exceptional
    The bed

    Published on 24 Jul 2023

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