We stayed in Apartment 20. Unit was not clean dust and ice cream wrappers found under bed, rubbish bin was filthy, lack of toilet rolls on arrival had to address with reception early in stay.Main bathroom old with poor plumbing and exhaust fan not working.Air conditioner in one of the bedrooms faulty , never used by us but continually went on and off by itself this which was extremely disappointing as it resulted in disrupted sleep.This was addressed with staff more than once and unable to be rectified .Water in kitchen a scalding risk as way too hot. Rubbih bin location could be better situated in each car parking area and recycling limited.
WOW clearly this resort does not appreciate any construvtive criticism - the reference to our children in their response i would just like to add they were adult children and had ONLY touched the remote in an attempt to stop the AC going on by itself as it was a constant disruption to their sleep , and yes we reported it twice and you came to investigate but were unable to rectify issue , we did not constantly report the same issue as clearly it was not able to be resolved during our stay. The rubbish bin location was just a suggestion as the parking area was large and seemed to be a more suitable location for bins but you clearly are happy with its current location and that is fine, the report of the water temp in the kitchen was met with a defensive reply and no mention of the rubbish and dirty bin in our supposedly cleaned apartment . it is a shame that you get on the defensive very quickly with any constructive criticism as was noted on previous comments by guests that had less favourable comments - not very helpful indeed.
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