Trademark Hotel, a Member of Design Hotels, Nairobi , Kenya

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Location & Nearby Places

Nairobi City Centre (6.8 Km from city center)

The Village Market Limuru Road

15 Nearby Attractions

Village Market Nairobi

0.4 km

Karura Forest

1.0 km

Westgate Shopping Mall

2.7 km

Two Rivers Mall

2.8 km

Ruaka Falls

3.6 km

Nairobi National Museum

4.7 km

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All Facilities for Trademark Hotel, a Member of Design Hotels

Category	Facilities
Activities	Bike tours, Live music/performance, Bowling, Darts, Billiards, Table tennis, Game drives.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Soundproof rooms, Allergy-free room, Lower bathroom sink.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Heated pool, Air conditioning, Rooftop pool, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Common areas	Sun terrace, Games room.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Tour desk, ATM/cash machine on site, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Private parking, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Indoor play area, Board games/puzzles, Kids' club, Babysitting/child services.
Transport	Airport shuttle, Accessible parking, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Parking garage, Airport pick up.
Pool and wellness	Outdoor pool (all year), Swimming pool, Foot massage, Hair cut, Massage, Body wrap, Swimming Pool, Foot bath, Fitness centre, Beauty Services, Couples massage, Light therapy, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Outdoor pool, Pedicure, Manicure, Personal trainer, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Hand massage, Sun loungers or beach chairs, Hair treatments.
Outdoor & View	Terrace.
Shops	Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

8.3

Based on 309 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

7.9

Facilities

8.5

Reviewers Mention About Trademark Hotel, a Member of Design Hotels

The Trademark Hotel, a Member of Design Hotels, received positive reviews for its seamless entry, great parking, top-notch conference facilities, premium restaurant food, and friendly staff. Guests a (Read More)ppreciated the hotel's location within the Village Market, providing plenty of nearby activities for families. The hotel's walkability and affordability were praised, along with its excellent customer service. However, some guests noted issues with noise from the mall and room amenities such as pillows and blankets. Overall, the hotel was seen as comfortable and well-equipped, with a great rooftop pool and access to a fully equipped gym. Breakfast and the catering team were highlighted as positives, though some felt the rooms and customer service could be improved.

Guest Reviews

Dwight

young couple

10.0

Exceptional

A delightful stay in a wonderful setting

The property is in a great location, and was central to everything that one could possibly want to do in Nairobi. I liked that it is anchoring an upmarket shopping mall, and gave us access to numerous choices for shopping and dining. We also loved the state of the art fitness center.

Not applicable.

Published on 31 Dec 2023

Gregroy

young couple

5.0

Passable

Fair but service leaves a lot to be desired

Location

Room service was non- existent

Published on 30 Dec 2023

Rqpeterson

young couple

10.0

Exceptional

PERFECT place to celebrate a special birthday!

The trademark is just a perfect place for a weekend get-away. The staff is charming and helpful, and room and bed is lovely!

nothing, really, we should have asked for extra towels and face-cloths when we checked in.

Published on 21 Dec 2023

Susan

review category business travellers

10.0

Exceptional

Large room, ample desk, plenty of electrical outlets and USB ports, good lighting, very strong and reliable lighting, perfect for meetings at the UN, ok breakfast

Expensive, breakfast could have more vegetarian options

Published on 09 Dec 2023

Julien

review category business travellers

8.0

Very good

Nice modern hotel with an amazing staff

Modern hotel with all the comfort you need. Special mention to the staff which is really amazing !

Its too noisy; with noise coming from the mall next to the hotel or from the pool area

Published on 01 Nov 2023

Matj

family with young children

8.0

Very good

Very comfortable room and bed, amazing breakfast. Staff is nice and helpful.

The lights in the room were not functioning properly - only some of the lightswitches were not functioning. Sometimes it took a while for hot water to run.

Published on 01 Nov 2023

Andrew

review category business travellers

8.0

Very good

Mostly-comfortable room. Good location. Very friendly staff.

The room was clean and comfortable, but a little worn. In my room it was a challenge to get decent shower pressure and hot water at the same time. I requested an airport drop-off in advance, but there was unnecessary confusion among the front desk and driver staff.

Published on 10 Oct 2023

Stuart

young couple

4.0

Disappointing

Overall a nice and safe location, some attention to detail required and some noise nullification

very comprehensive with a very wide selection of food available. Coffee was a bit too strong.

the room we were first allocated but we gave to my daughter and partner whilst the final room was prepared had a very heavy concentration of cigarette smoke. i was under the impression that all rooms should have been none smoking and if not there was nothing on Booking. Com to say whether a non smoking room was needed. The noise in our room from the various amusement activities that lasted until about 10pm was the noisiest i have encountered in a hotel and I am a war veteran artillery man who is quite deaf. we had to ask for a fridge to be put in our room.

Published on 03 Oct 2023

Anne

solo traveller

9.0

Superb

Great weekend at Trademark Hotel

The highlight of this hotel is the staff. Everyone here are amazing, sweet, accommodating and just overall a delight to interact with. The rooms are fine, not extraordinary. The breakfast is good and abundant. The rooftop pool was great - on weekends you can order cocktail and food from Hero - the amazing cocktail and restaurant on the 9th floor of the hotel. I would absolutely stay here again.

Nothing

Published on 22 Aug 2023

Agatha

family with young children

10.0

Exceptional

Simply suberb! Worth every coin.

The visit was a special treat for my son who had just turned 10! Trademark Hotel made his birthday even more special, from a welcome birthday cake; a card signed by the Guest Relations Manager, one signed from me and 3 complementary tickets for activities at the Village Market! This was way beyond what we expected and am truly grateful! Also, the view from the room was amazing!

Nothing!

Published on 15 Aug 2023