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Resort

The Westin Resort & Spa Cancun

Zona Hotelera (7 kms from Moon Palace Cancun)

Ranked 3 out of 50

8.1
(2930 reviews)

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About The Westin Resort & Spa Cancun

A one of a kind gateway to Paradise, The Westin Resort and Spa Cancun is the perfect place to unwind and spend some quality family time. The beach front villa offers majestic views of the ocean. Indulge yourself in activities like water aerobics, Pilates, Zumba classes, cooking demonstrations or simply relax by the white sand beach or enjoy an in-house spa session.

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Location & Nearby Places

Zona Hotelera (15.3 Km from city center)

Boulevard Kukulcan KM 20

5 Nearby Attractions

Playa Delfines

2.4 km

El Rey Ruins

2.4 km

Playa Tortugas

12.1 km

Isla Mujeres

14.8 km

Chichen Itza

15.5 km

All Facilities for The Westin Resort & Spa Cancun

Category Facilities
Activities Water sport facilities on site, Beach, Tennis court, Snorkelling, Golf course (within 3 km), Table tennis, Diving, Tennis equipment.
Business facilities Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Bathroom Sauna.
Room Amenities Air conditioning, Safety deposit box.
Food & Drink Breakfast in the room, Special diet menus (on request), Snack bar, Kid meals, Packed lunches, Room service, Restaurant, Bar.
Safety & security 24-hour security.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Ironing service.
Common areas Sun terrace.
Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized.
Reception services Tour desk, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange.
General Private parking, Free parking, Parking, WiFi available in all areas.
Physical distancing Cashless payment available.
Entertainment and family services Kids' club, Babysitting/child services.
Pool and wellness Facial treatments, Spa facilities, Hair styling, Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Solarium, Private beach area, Outdoor pool, Hair cut, Pedicure, Pool bar, Manicure, Spa and wellness centre, Kids' pool, Swimming Pool, Hair colouring, Fitness centre, Beachfront, Beauty Services, Pool with view, Sun loungers or beach chairs, Spa/wellness packages, Body treatments, Hair treatments, Fitness.
Transport Accessible parking, Car hire, Bicycle rental.
Outdoor & View Terrace.
Shops Barber/beauty shop.

Guest Ratings For This Property

8.1
Based on 2930 Reviews
100% verified reviews

Comfort

8.6

Cleanliness

8.6

Value For Money

7.8

Facilities

8.2

Guest Reviews

Riju
family with young children
8.0
Very good
Great location; nice stay
Great location of the hotel with nice sets of indoor pools and outdoor beach access. Easy car parking too! Good to have on-site coffee shop and small marketplace.
Wish they could've extended late check-out as opposed to the early 10am check-out..

Published on 03 Jan 2024

John
family with young children
2.0
Very poor
This hotel damages Westins brand identity
Westins everywhere have great beds and the waves were great.
Messed up the rooms, food was truly horrible anywhere at the hotel (great offsite) lost our laundry, hard pushes for timeshare even if saying not interested, overpriced for anything at the hotel, lost prepayment for New Years dinner, rust everywhere, mold on drying lines- way below Westin quality.

Published on 03 Jan 2024

Patricia
family with young children
10.0
Exceptional
Amazing views, good-sized rooms, clean with helpful staff
Great location, clean, with good size rooms, amazing views and helpful staff
Bathroom could use a make over

Published on 03 Jan 2024

Rebecca
family with young children
8.0
Very good
Value for money and lovely location but some improvements would make all the difference.
Location and beach were excellent. Stunning view and sunrise. Beautiful clean beach. Bus stop right outside. Very good buffet breakfast. Starbucks coffee shop great!
Property still needs a lot of repairs to be 4*. As Marriott Vacation Club owners we have been to a lot of Marriott-owned properties and this one is not to the same level as usual 4*. All room doors need changing and acoustics worked on in the corridors to absorb sound as it is a huge issue. There are no decorations or plants or anything to absorb sound. A la carte breakfast needs to be available from 7am at the restaurants. Wave Rider didnt operate for whole 7 days we stayed much to the disappointment of our teens. Building 2 or D seemed a little forgotten and disconnected from the rest of the resort.

Published on 31 Dec 2023

Briana
young couple
1.0
Bad
Hated this hotel and the staff for all that money I could of stayed else where
Its not to much I liked
If its a resort

Published on 31 Dec 2023

John
group
5.0
Passable
I would go back to city but choose a different resort.
Sports Arena
Drop off wall, other restaurant, inflated prices, outdated accommodations

Published on 30 Dec 2023

Dawei
family with young children
7.0
Good
Good
There is some noise in the room which is caused by the fan. And the fan is not able to be turned off

Published on 28 Dec 2023

Marcelo
young couple
6.0
Pleasant
Pleasant
good breakfast and location Staff is amazing
very old decor, conditions

Published on 28 Dec 2023

Ely
family with young children
1.0
Bad
Bad
We got scammed on the price and will dispute it with Booking.com If unsuccessful, will dispute it with the credit card carrier but will not pay over the agreed price. Shame on you!

Published on 25 Dec 2023

Andr
young couple
8.0
Very good
Very good
The beach is very narrow but still very beautiful. The room was very nice and clean, we were upgraded due to a little mixup to a beachfront balcony double room with a king bed. It was very nice, located in a more private building with a pool and the beach very near. The breakfast was very good. The hotel is super close to the airport.
The hotel is currently undergoing a renovation, so some parts are very nice and new, like the front desk... Expect construction noise in the main building. If you're looking for a quiet stay, do your best to book a room at the other extreme of the property; that building is very quiet. The seafood restaurant was bad, the food was not tasty. Only the breakfast is actually good. The beach is quite narrow, and also right next to the property there is what seems to be a deposit of old stuff which has wood, an old wave runner and some smelly seaweed. Regarding the room; the bathroom was nice and the front beach balcony was amazing, but the mattress was excessively soft, I felt like I was drowning in that bed, and we had trouble finding a comfortable pillow. We personally like it better when there is a remote for the AC. Here, the AC is very loud, the controls are stuck to the wall, and they give off a very bright light that might disturb you at night.

Published on 24 Dec 2023

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