The Ritz-Carlton, Rancho Mirage, Palm Desert

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All Facilities for The Ritz-Carlton, Rancho Mirage

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Cycling, Golf course (within 3 km), Horse riding, Hiking.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Higher level toilet, Pet bowls, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Accessibility	Toilet with grab rails.
Bathroom	Sauna.
Room Amenities	Heated pool, Air conditioning, Heating, Shallow end, Safety deposit box.
Food & Drink	Wine/champagne, Kid meals, Restaurant, Grocery deliveries, Outdoor furniture, Room service, Bar.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Common areas	Sun terrace, Outdoor fireplace, Shared lounge/TV area, Games room, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Valet parking, ATM/cash machine on site, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Private parking, Pets allowed, Parking, Parking on site.
Entertainment and family services	Kids' club.
Pool and wellness	Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Foot massage, Make up services, Massage, Body wrap, Swimming Pool, Foot bath, Fitness centre, Beauty Services, Couples massage, Pool with view, Fitness classes, Light therapy, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Outdoor pool, Pedicure, Manicure, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes, Hair treatments.
Transport	Bicycle rental, Electric vehicle charging station.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.7

Based on 162 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

9.0

Value For Money

7.7

Facilities

8.7

Reviewers Mention About The Ritz-Carlton, Rancho Mirage

The Ritz-Carlton, Rancho Mirage offers spectacular views and excellent service from friendly and attentive staff. However, the food at the steakhouse was underwhelming and the dessert menu was not in (Read More)teresting. The resort itself is beautiful with clean and comfortable rooms, two gorgeous swimming pools, a fitness center, a spa, and two restaurants. The location is secluded with hiking opportunities nearby. Overall, the service and atmosphere make for a memorable stay, but the food may not meet expectations.

Guest Reviews

Kelly

young couple

10.0

Exceptional

Unforgettable definitely coming back

The most amazing place to stay with the best staff, the best food, the best view

Location is amazing walk right out to beautiful hikes

Published on 27 Dec 2023

Tommy

with friends

10.0

Exceptional

Generally, the hotel was above expectation. Congrats! Food was good fresh and on time. The new rooms were tastefully done and renovated.

Published on 13 Dec 2023

Joie

young couple

1.0

Bad

Nothing

Worst customer service

Published on 10 Oct 2023

April

young couple

7.0

Good

Wonderful staff and guest service but Disappointed in our room for the amount paid per night.

Staff was great. The facilities were clean and well maintained. We also loved the fitness center!

We were very disappointed in our room. We were told at check-in our room had been upgraded. However, our room was right next to the elevator so it was very noisy. We were away from our three children celebrating our anniversary and looking forward to some much needed rest. Unfortunately, we were awoken early in the morning from children yelling near the elevators. Also, disappointing was the view and location. Our balcony was directly next to the large AC condensers so it was extremely loud and not very enjoyable to sit out on the balcony. It also overlooked the dirt parking lot for valet. Not really what I would call an upgraded room.

(Read More)

Published on 25 Sep 2023

Walter

young couple

6.0

Pleasant

Published on 07 Sep 2023

Adam

group

7.0

Good

Had a good and relaxing time

The location and adult pool are always amazing. Most of the staff were great and accommodating. The whole vibe a scenic views is what I like the most about this place.

The amount pool wait staff was very insufficient. My group and I had to ask several times to place an order over the span of 30 min. One of our friends got angry and forced someone to take the order. The bday dinner waiter either under qualified to be a waiter of just didnt care to be there. Lack of attentive service, missing parts of our order, no plates or serving ware for the cake we brought. I didnt make a deal of it to avoid a negative distraction to my partners bday, but it was bad. There use to be more vegan options I thought. Like there use to be a falafel option I think for the pool. Where did this go? The eggplant dip was awful by the way. So bland, over blended and no flavor. We normally have a great time and have never complained. This was not the best experience.

(Read More)

Published on 02 Sep 2023

Joel

family with young children

10.0

Exceptional

An incredible stay at a Beautiful hotel.

Gorgeous. Rooms were beautiful. Staff was fantastic.

I liked everything.

Published on 04 Aug 2023

Lisa

review category business travellers

10.0

Exceptional

Room had been newly updated. The views are spectacular and the food was delicious. Pools are stunning.

Published on 22 Jul 2023

Rafael

young couple

10.0

Exceptional

great stay less bar issue

The resort grounds

Bar server seem over whelmed and understaff. We waiting for drink and then just left with no drink.

Published on 10 Jul 2023

Helen

young couple

1.0

Bad

Extremely disappointing

Rooms and facilities were good. Restaurant choice was poor - only one open plus the bar area. Only 2 on the resort. Obviously short of staff and management were hopeless in dealing with my complaint. We left after one night. Does not live up to their own Credo.

Staff shortage, not enough restaurants, poor management reaction to my complaint

Published on 08 Jul 2023