The Gates Hotel South Beach - a Doubletree by Hilton, Miami, Usa

The first review mentions that the room was small and outdated but generally clean. The valet service and lobby bar were enjoyable. The second review praises the hotel as clean, affordable, and with (Read More)helpful staff. They enjoyed the food and drinks and appreciated the ambiance. The third review mentions positive interactions with the staff but had issues with the valet service. The fourth review liked the convenience of ordering services through an AI system but had issues with housekeeping not following requests. The fifth review mentions the hotel's proximity to many places but noise from a nearby club. Positive comments were made about the staff and restaurant, but breakfast was disappointing. Overall, the rooms were clean and comfortable, and the staff was friendly and helpful.

Guest Reviews

Mustufa

young couple

8.0

Very good

Good Stay. Close to the Beach with variety of restaurants around.

When we arrived the check-in was late but the front desk made it up for it. Eloisa was kind and helpful to understand and gave us the best room with a pool view. The cleaning staff from the house keeping were kind enough to keep the rooms clean on daily basis. Bob the concierge / bell desk man is the most amazing guy always on his toes and extremely helpful. God bless you Bob. Over all had a good stay the location is very close to the beach. Good eating joints, coffee shop and the warm welcome cookies will make you smile the efforts hotel team takes to make your stay comfortable. The beach service they have is good. Worth it. The pool table and swimming pool (temperature control) is a bonus and upto date always. Thank you team Gates.

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Nothing as much to be precise. I think they should supply two bottles of water everyday instead of just once during the check in.

Published on 04 Jan 2024

Shaykh

family with young children

5.0

Passable

Not value for money and the fixtures and fittings were poor.

Location was brilliant

The noise from the bar downstairs.

Published on 01 Jan 2024

Robin

young couple

6.0

Pleasant

For the price paid it did not match the quality excepted, staff were fine and the location is good.

The room was comfortable with everything you would expect , staff were fine and the gym is good. The hotel give you beach access which is excellent .

Breakfast was appalling, and hotel is generally gloomy

Published on 29 Dec 2023

Krina

family with young children

9.0

Superb

Beautiful, clean resort in Mid/South Beach with a heated pool, jacuzzi, and daily entertainment

Beautiful, clean resort in Mid/South Beach with a VERY nice heated pool, jacuzzi, and daily entertainment -- even a free sip & paint night on Fridays. And of course, the famous DoubleTree cookies! The Hilton app allowed me to easily message hotel staff to ask for housekeeping and get questions answered. Rooms were comfortable and ours was extra accessible with a beautiful view of the MIA skyline. We also appreciated the microwave room downstairs, along with the in-room mini-fridge and iron. Beach was only 1 block away, and much of South Beach was walkable from the hotel. Aside from our check-in, we had a fun and comfortable stay here, and we'd definitely return!

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Check-in was a bit rough as we messaged the hotel early for luggage assistance upon arrival, and were told it would be ready; however, we still had to ask multiple times and wait at the curb after our Uber dropped us off with considerable baggage after a rental car mishap. (There were also no luggage carts for self-service, otherwise, we would've done this!). We also got some inconsistent info on what the resort fee included, but the paper we got upon check-in helped!

Published on 27 Dec 2023

Elizabeth

family with young children

1.0

Bad

HORRIBLE

The location

I called to get food delivered to my room and the lady was playing with me saying the room number wrong a couple of times and then she just hanged up on me and I called back no one answered. I called you guys but there was no solution as to why I never received my deposit I never got it back into the original form of payment and only thing your employee said was call my bank, I have been in many hotels and never had to call a bank as to why I never got my deposit back. Bathroom door in my room was complete broken I thought it would fall on me. I called to get water delivered to my room, never got the water. Got there at 4:30 and guess what, my room was still not ready just ridiculous that shouldve been the first red flag and reason to leave

(Read More)

Published on 27 Dec 2023

Location & Nearby Places

South Beach (7.6 Km from city center)

2360 Collins Avenue - Show on map

15 Nearby Attractions

Holocaust Memorial

0.9 km

Miami Beach

1.0 km

Miami Beach

1.0 km

South Beach

2.0 km

South Beach

2.0 km

Wolfsonian-FIU

2.1 km

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Pets allowed

Beach

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The Gates Hotel South Beach - a Doubletree by Hilton

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Guest Ratings For This Property

Reviewers Mention About The Gates Hotel South Beach - a Doubletree by Hilton

Guest Reviews

Mustufa

Very good

Good Stay. Close to the Beach with variety of restaurants around.

Shaykh

Passable

Not value for money and the fixtures and fittings were poor.

Robin

Pleasant

For the price paid it did not match the quality excepted, staff were fine and the location is good.

Krina

Superb

Beautiful, clean resort in Mid/South Beach with a heated pool, jacuzzi, and daily entertainment

Elizabeth

Bad

HORRIBLE

Angela

Very good

It was in a nice location and very clean.

Dinesh

Pleasant

Decent stay for the prize for 3 nights with kids

Erin

Superb

Great place only issue is if ur a smoker it is nonsmoking even if u get an outside private terrace.

Roseanna

Exceptional

Great staff

Catherine

Pleasant

Pleasant

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