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The Francis Hotel

West End (0 kms from Victoria Mansion)
747 Congress Street - Show on map

Ranked 39 out of 39 best hotels in portland

8.6
173 reviews

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Room Types Available

Double Queen
  • Max 4 Adults
    •
  • 2 Photos available
    •

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    Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit offers 2 beds.

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    Standard Queen Room
  • Max 2 Adults
    •

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    Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower and a hairdryer. The double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

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    King Suite
  • Max 2 Adults
    •

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    This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.

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    Standard King Room with Deck
  • Max 2 Adults
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    The spacious double room provides air conditioning, a tea and coffee maker, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

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    Standard King Room
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    Please note, the standard king room is accessible by climbing three steps after exiting the lift.

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    King Room - Disability Access
  • Max 2 Adults
    •

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    This room is located on the ground floor.

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    King Suite with Balcony
  • Max 2 Adults
    •

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    This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This air-conditioned suite is comprised of a dining area, a flat-screen TV with cable channels a tea and coffee maker and a terrace. The unit has 1 bed.

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    Junior Suite
  • Max 2 Adults
    •

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    This suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite has parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.

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    Queen Room with Garden View
  • Max 2 Adults
    •

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    Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit has 1 bed.

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    The Francis Hotel is featured in

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    Guest Ratings For This Property

    8.6
    Based on 173 Reviews
    100% verified reviews

    Comfort

    9.21

    Cleanliness

    9.42

    Value For Money

    8.29

    Facilities

    8.8

    Reviewers Mention About The Francis Hotel

    The Francis Hotel is highly recommended for its characterful building, friendly service, and spacious rooms. The attached restaurant offers delicious food and the nearby Tandem Cafe serves incredible (Read More) pastries. The hotel is pet-friendly and provides thoughtful amenities for dogs. Guests appreciate the clean and minimalist rooms, convenient location with free parking, and access to nearby activities. The attention to detail, from welcome drinks to personalized recommendations, adds to the overall positive experience. The hotel is a great find with a lovely ambiance and easy accessibility.

    Guest Reviews

    Michael
    young couple
    9.0
    Superb
    An enjoyable stay in a stylish hotel
    The way they have adapted the older building into a comfortable and trendy facility
    Nothing that comes to mind. Lack of fridge in room although staff quickly dealt with the lack of one

    Published on 02 Jan 2024

    Grace
    young couple
    10.0
    Exceptional
    Perfect cozy and warm
    Staff was amazing
    It was perfect, other than that it was perfect

    Published on 13 Dec 2023

    Jasmine
    young couple
    10.0
    Exceptional
    Second time staying here. So very lovely. Clean, professional, kind, with lots of noticeable small details.
    Amazing customer service. So clean and kind and the small touches throughout really make the stay.
    That I couldnt stay longer

    Published on 22 Nov 2023

    Natalija
    solo traveller
    10.0
    Exceptional
    Wonderful and warm stay, pleasant and welcoming staff
    Beautifully set up, comfortable and very convenient location

    Published on 21 Nov 2023

    Claire
    young couple
    9.0
    Superb
    Lovely hotel
    The staff was exceptional and friendly. Room was lovely and the redo of the old building was awesome!
    We had a room that fronted the street so it was a little loud.

    Published on 17 Nov 2023

    Oliver
    family with young children
    3.0
    Poor
    Poor
    Quiet and clean.
    They are very poor at communicating. They send several text messages, but dont actually reply when you ask them questions in response. I am still waiting to hear if they have found an item I left in the room - no reply !

    Published on 30 Oct 2023

    Joelle
    young couple
    4.0
    Disappointing
    Extremely disappointing.
    The bathroom was okay and the bed was comfortable.
    The windows were very narrow, giving very little natural light. Accross the road was a building site, and due to poor insulation, it was very noisy inside the room with the windows closed. No breakfast on site and the caf opposite the road was closed on Mondays and Tuesdays, so we had to walk half a mile looking for breakfast!. The coffee machine inside was antiquated. Even their Spa facilities were closer on Mondays and Tuesdays! The reception staff was frequently absent from the front desk leaving a note to call them if needed.. We were very disappointed, definitely not of a 5* standard!!.. we stayed in 3* hotels of a much better standard.
    (Read More)

    Published on 26 Oct 2023

    Claire
    young couple
    10.0
    Exceptional
    Exceptional
    Great hotel and only a short walk into the main centre of town

    Published on 23 Oct 2023

    Sheila
    young couple
    7.0
    Good
    Disappointed
    Nice design.
    We reserved 3 nights only available on booking site but wanted to add another night. Sent a number of messages to property that never replied. One additional night became available on booking site so booked a separate booking to extend our stay. Previous comments made for our stay apply to this additional night.

    Published on 15 Oct 2023

    Garwood
    young couple
    10.0
    Exceptional
    Delightful place. Impressed by the offer of free beer, wine and champagne. We would definitely recom
    The bed was extremely comfortable! We were in Maine a week traveling along the coast, staying at a different place each night. The bed at The Francis was the most comfortable of them all. We also enjoyed the bathroom, big, sparkling clean, and the shower was absolutely inviting.
    We couldnt change the temperature in our room. We tried the wall thermostat and the remote. Nothing we did changed the temperature.

    Published on 12 Oct 2023

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