Where to start...CATASTROPHIC,disastrous experience !!! I definetely not recommend to stay in the hotel. The hotel has a lot of charm but unfortunately totally ruined by the staff. We were the only clients this night to stay in the hotel, and have been able to choose our room. If you wish to sleep and rest do not go there, we have been wake up at 7:30am by the staff acting like there was no one in the hotel, loud music in the lobby, speaking loud together, moving table and chairs without lifting them...etc even when you are going back to your parents house, your mom is more respectful and start doing noise at 9am... so when you are paying 240Euros the night you are expecting to sleep in the morning. The answer of the manager has has been " we start our operation at 7:30am". Following this for our check out, we book our stay on Booking, so the price was known in advance, and without me paying attention to the amount , we have been charge of the wrong amount, notified to the hotel after we left and the error was acknowledged, since 1 month I'm waiting for the reimbursment of the difference ( following up with the hotel manager on whatsapp every week ... ) because of course no commercial gesture for the early wake up. And cherry on the cake, after arriving to the next hotel for our last day of the holiday, I check the cash that I had in the my luggage, an important amount were missing , and the only moment were this amount has not been in a safe or not with me has been during 1 or 2h at the hotel , when we went for a walk...
(Read More)
See all hotels in Unawatuna
