SureStay Plus Hotel by Best Western Near SeaWorld San Antonio, San Antonio

About SureStay Plus Hotel by Best Western Near SeaWorld San Antonio

Hotel SureStay Plus Hotel by Best Western Near SeaWorld San Antonio is a comfortable and convenient option for travelers. The location is ideal, with plenty of nearby shopping, restaurants, and attractions. The hotel offers a range of amenities, including free parking, a fitness center, a business center, and laundry facilities. The rooms are spacious and clean and equipped with the necessary amenities. The staff is friendly and accommodating, providing excellent customer service. The breakfast is decent and the indoor pool is a bonus. Overall, it's a great choice, especially for those visiting Lackland AFB or SeaWorld.

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All Facilities for SureStay Plus Hotel by Best Western Near SeaWorld San Antonio

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Soundproof rooms, Designated smoking area, Allergy-free room, Family rooms, Higher level toilet, Visual aids: Braille, Lower bathroom sink, Facilities for disabled guests, Auditory guidance, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Shallow end, Heated pool, Air conditioning, Heating.
Food & Drink	Fruits, Vending machine (snacks), Vending machine (drinks), Coffee house on site.
Safety & security	Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Physical distancing in dining areas.
Reception services	24-hour front desk.
Physical distancing	Physical distancing rules followed.
General	Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Hot tub/Jacuzzi, Swimming pool, Spa and wellness centre, Swimming Pool, Fitness centre, Indoor pool, Indoor pool (all year).
Transport	Accessible parking.

Guest Ratings For This Property

7.4

Based on 479 Reviews

100% verified reviews

Comfort

7.8

Cleanliness

7.6

Value For Money

7.7

Facilities

7.7

Guest Reviews

Laurene

family with young children

6.0

Pleasant

Breakfast was okay. Location was good for our needs. Workout equipment was functional.

Hallways smelled of pet urine. The hotel seems to be on the older side and theres definitely some wear, stains on the floor and sofa bed.

Published on 03 Jan 2024

Eric

review category business travellers

5.0

Passable

Staff was awesome, room needs updates

Location

Its outdated

Published on 22 Dec 2023

Priscilla

family with young children

10.0

Exceptional

Fun

Indoor pool breakfaat

Sheets

Published on 21 Dec 2023

Jessica

young couple

8.0

Very good

Friendly staff, breakfast and comfort

The bathtub wasn't draining the water. Notified the front desk but nothing was done. Had to shower with dirty water in tub.

Published on 02 Dec 2023

Sharon

family with young children

10.0

Exceptional

Very nice and clean

Breakfast.room.pool..pretty great hotel

Nothing

Published on 23 Nov 2023

April

young couple

9.0

Superb

A great placejust needs a little work.

It was pretty clean & a nice location. The day manager (Im just assuming shes a manager) was amazing! She was so kind & even upgraded us to a suite when she found out we were there celebrating my husbands birthday. We appreciated her very much!

The bathrooms need some work . You can only caulk over mold so many times. Also, the shower knobs in both rooms we stayed in were about to fall off. The night front desk lady wasnt the friendliest, unless youre a man. She was quite nice to my husband and stood around chatting it up with a group of other male guests, but was very rude & condescending to me.

Published on 11 Nov 2023

Roshea

with friends

8.0

Very good

Staff and cleanliness

Published on 23 Oct 2023

Roshea

family with young children

8.0

Very good

Staff and cleanliness

Hole in the floor in closet

Published on 23 Oct 2023

Tim

family with young children

1.0

Bad

WILL NEVER IN MY LIFE COME BACK HERE!

ABSOLUTELY NOTHING

My room was incredibly filthy. This room had dead bugs, public hair, and sex stains on the linen. I was told I had to change my own sheets and was provided 3 different sets of dirty sheets.

Published on 23 Oct 2023