SureStay Plus by Best Western Louisville Airport Expo, Louisville

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Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Higher level toilet, Lower bathroom sink, Facilities for disabled guests, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Shallow end, Air conditioning, Heating, Pool cover.
Food & Drink	Fruits, Kid-friendly buffet, Snack bar, Vending machine (snacks), Outdoor furniture, BBQ facilities, Vending machine (drinks).
Safety & security	Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Picnic area.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Private parking, Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Sun umbrellas, Swimming pool, Outdoor pool, Swimming Pool, Sun loungers or beach chairs, Fence around pool, Outdoor pool (seasonal), Fitness.
Transport	Shuttle service, Accessible parking, Shuttle service (additional charge).
Shops	Minimarket on site.

Guest Ratings For This Property

8.1

Based on 572 Reviews

100% verified reviews

Comfort

8.6

Cleanliness

8.6

Value For Money

8.3

Facilities

8.4

Reviewers Mention About SureStay Plus by Best Western Louisville Airport Expo

The SureStay Plus by Best Western Louisville Airport Expo is praised for its great location near the Kentucky expo center and airport. The exterior of the building may not be appealing, but the rooms (Read More) are impressive and recently renovated. The comfortable beds are a standout feature. Some minor inconveniences include low shower pressure and shared bathroom and entryway light switches. Overall, the hotel provides a surprisingly great stay and is recommended by guests. The staff is friendly and the hotel is clean. The nearby amenities and easy airport access are additional positives mentioned.

Guest Reviews

Erica

family with young children

8.0

Very good

Pleasant

Clean rooms,comfortable beds

Charged $100 to my card even though it had been prepaid for damages that my occur. Did drop off but took three days.

Published on 15 Dec 2023

Mary

review category business travellers

9.0

Superb

very nice

not much variety in a 7 day stay, but certainly adequate

The room TV didn't have a working remote and was difficult to use from the set

Published on 13 Dec 2023

Rhonda

family with young children

8.0

Very good

Nice but.

One of the front desk staff was first rate!

Unfortunately the others were less than friendly and just barely helpful... We only ask for house keeping twice in the week.. and both times they did nothing other than being towels ... And only once did they refill shampoo and coffee. I have still yet to receive my refund for the night we did not stay... The person who checked us out did not process it for 2 weeks... And now I'm having issues getting it back on my card.

Published on 04 Dec 2023

Laura

young couple

9.0

Superb

Friendly staff and good breakfast in a very convenient location to the Festival grounds

Walking to the fairgrounds for Louder Than Life was very convenient. A few restaurants and bars nearby too. Nice open space next to the property. The kitchen was just right for a long weekend.

Hate to say it but the 5x regular price for that weekend is crazy!

Published on 20 Nov 2023

Tammy

review category business travellers

8.0

Very good

It was a very nice place to stay

Ease of access to property. Location to the Ky Expo Center was excellent

Published on 19 Nov 2023

Chris

family with young children

9.0

Superb

Will stay again!!

Location was close and very convenient to the Expo Center, great value for the money, beds were comfortable. Will stay again for the next event at the Expo Center.

Published on 17 Nov 2023

Robert

young couple

10.0

Exceptional

BEST stay we've had anywhere.

The breakfast was good. Our room was spacious and exceeded what we thought. We WILL be staying here again the next time we travel to the area.

There was nothing we disliked. We had a pleasant stay and will encourage others to stay.

Published on 15 Nov 2023

Tana

young couple

10.0

Exceptional

Enjoyed the hotel & staff very much..

Every employee we met were fabulous- the front desk person was amazing, housekeeping ladies(I assume) gave great advice for nice restaurants close by, great breakfast!!

We wish we wouldve stayed longer..

Published on 14 Nov 2023