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Hotel

Shangri-La The Marina, Cairns

Cairns City (0 kms from Cairns Aquarium)

Ranked 3 out of 34 best hotels in cairns

8.4
(3580 reviews)

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About Shangri-La The Marina, Cairns

Hotel Shangri-La, The Marina in Cairns, offers a delightful stay with its excellent location and stunning port views. The rooms are clean, bright, and spacious, providing a comfortable experience. The breakfast at the hotel is amazing, offering a wide variety of choices, and the backyard restaurant and Horizon Club lounge provide delightful dining experiences. The hotel is conveniently close to attractions such as the Esplanade, restaurants, and the Reef Fleet Terminal. The pool is wonderful, and the hotel offers great service and a nice location.

Top Facilities

parking

bar

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Location & Nearby Places

Cairns City (0.2 Km from city center)

Pierpoint Road

15 Nearby Attractions

Rusty's Markets

0.7 km

Muddy's Playground

0.9 km

Cairns Aquarium

1.0 km

Australian Armour & Artillery Museum

1.0 km

Esplanade Boardwalk

1.3 km

Nandroya Falls

8.1 km

Hypipamee Crater and Dinner Falls

8.1 km

Cairns Botanic Garden

8.3 km

Crystal Cascades

10.7 km

Lake Placid Cairns

11.5 km

Cape Tribulation

11.5 km

Skyrail Rainforest Cableway

12.0 km

Frankland Islands Boat Tour

13.7 km

Daintree Rainforest

15.3 km

Stoney Creek Cairns

16.6 km

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All Facilities for Shangri-La The Marina, Cairns

Category Facilities
Activities Happy hour, Live music/performance, Temporary art galleries, Live sport events (broadcast), Tennis court, Snorkelling, Fishing, Table tennis, Horse riding, Diving.
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Room Amenities Air conditioning, Shallow end, Rooftop pool, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Vending machine (drinks), Restaurant, Grocery deliveries, Kid-friendly buffet, Breakfast in the room, Vending machine (snacks), Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Key access, Key card access.
Common areas Picnic area, Sun terrace, Garden.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Valet parking, ATM/cash machine on site, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General Parking, Parking on site.
Pool and wellness Sun umbrellas, Outdoor pool (all year), Swimming pool, Kids' pool, Swimming Pool, Fitness centre, Fitness, Outdoor pool, Pool bar, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport Accessible parking, Car hire, Parking garage, Shuttle service (additional charge), Shuttle service.
Shops Minimarket on site.

Guest Ratings For This Property

8.4
Based on 3580 Reviews
100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

7.8

Facilities

8.4

Guest Reviews

Elena
young couple
4.0
Disappointing
Disappointing, the hotel was a lot better a few years ago.
Location is very convenient.
The rooms were not cleaned properly. The pictures hanging in the bathroom were filled with mould. The bath robes were tatty. Floors were not cleaned each day, and quite dusty. The bar tender at the pool bar was unfriendly, and seemed to make a point of moving as slowly as humanly possible, despite there being a line of people waiting. Margaritas were not made properly and only half filled. All this feedback was passed onto the manager shortly before leaving, who offered to remove the bar charges from the bill. But all in all, we expected a lot more from this hotel.

Published on 04 Jan 2024

Jillian
young couple
4.0
Disappointing
Disappointing.
Dated. Room wasnt very clean on arrival, hair and mould in the bathroom. Not worth $500 for one night. This was our first time staying and we will not be staying again.

Published on 04 Jan 2024

Barlow
with friends
4.0
Disappointing
Disappointing
Property location
Property not worth the money spent

Published on 03 Jan 2024

Serendipity_bay
family with young children
4.0
Disappointing
Disappointing
Only the location
I felt it was a fake Shangri-La brand name, it had nothing Shangri-La like. very run down property! Leaking lobby toilets etc.

Published on 03 Jan 2024

G
family with young children
6.0
Pleasant
Pleasant
Location, cozy
Check in process was painful. Property in dire need of renovation

Published on 03 Jan 2024

Amelia
young couple
6.0
Pleasant
Great location but probably not worth the price.
The location was convenient, right near the wharfs and waterfront area. Easy to walk places like the the train station. The hotels pool was nice.
The aircon didn't circulate around the room, so it was always warm in there. Staff said they'd arrange birthday 'goodies' for my partner, this wasn't followed through on which was a bit disappointing. Noisey room over the carpark.

Published on 03 Jan 2024

Jason
young couple
9.0
Superb
Superb
Prime location. Walking 50m to marina where all barrier reef and island cruises launch. Then casual stroll to esplanade
Not a great deal. The only thing we can add was the jellyfish on second trip were out a bit more than first. But no issue with suits provided.

Published on 02 Jan 2024

Avinash
family with young children
6.0
Pleasant
Decent place. Definitely not a Shangri-La!
Location
Dated facilities, 3 star at best.

Published on 02 Jan 2024

Feabs74
family with young children
10.0
Exceptional
Our Christmas Vacation.
From the moment we arrived, we were treated with the most amazing service from seamless check-in and concierge service and welcome treats to amazing daily housekeeping, to complimentary water bottles plus friendly, informative, and helpful staff and we especially loved the lovely lady in the pool bar. Amazing location and fabulous room size. It really was the best location and convenient and central to everything. Loved the backyard restaurant,bar, and cafe below with delicious breakfast, lunch, and dinner options, we tried them all. We stayed for a whole week and just didn't want to leave. Another highlight we received Christmas treats on both Christmas Eve and Christmas day. Really lovely touch.

Published on 30 Dec 2023

Tracy
with friends
5.0
Passable
Would not stay here again at that price. Lots of better hotels in cairns for a less amount
The view
One entrance in and out and its a very long walk from reception to the rooms which are furthest from reception

Published on 30 Dec 2023

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