Maritim Crystals Beach Hotel Mauritius

We were on a family vacation of 4 people. Absolutely zero value for money. The service was dismal, the people at the front desk were of no help when we first arrived. The cleaning team always came at uncomfortable times to clean and when requested they return to clean later, they were a no show. The wifi and internet connection only properly worked at the main bar or at the reception which was highly inconvenient as we would always have to walk from our rooms to the bar or reception to be able to stay in touch with our family. With regards to payment, Booking.com had initially quoted us in Euros with the condition to pay upon arrival at the hotel. When we arrived, we were charged for the same amount but in Pounds.

The food was not up to the price we paid for a 4-star hotel. No grill unless you have booked in advance in a different restaurant and advised the restaurant in advance that you want calamari, prawns, and the rest for it together, and prepare until you arrive. We were not informed how to proceed on this besides booking for a restaurant outside the main restaurant. I am very disappointed with the Turkish restaurant. As I couldn't have any grill. As you are on the island, you re expected Sea Food every day. Staff was lovely in the Turkish restaurant, but the booking system needed a review . Cleaners for the rooms need to clean the jacuzzi every day,don't just until the client is gone,was disappointed not to see it clean after the first day of used. Aqua Land This was closed on Wednesday. I was very disappointed for my kids ,as we arrived on Tuesday at 3 pm and they waited until Thursday morning at 10 am before leaving to use the facility. As it said, close every Wednesday .This needs a review. The staff in Aqua Labd was amazing. HAT'S OFF keep the good work to all the staff in the hotel .

The TV was not working during our stay even though I have reported this issue to the reception multiple times. "They mentioned it was an internet issue but I checked with the neighbours, their TV was working." For the toilet, the bathroom handle was broken and it kept falling off the door. For the bathroom, the soap was so watery, legit it looks like they just kept adding water to it. I booked 2 rooms, the other room the soap was ok. And again, I reported this issue, they mentioned the maintenance team would come but never show up. (I do appreciate that when I requested for a room on the ground floor because I was on second floors with a baby, they did provide it to me after a few days) For the room, I have reported there were ants all over the floor but they mentioned there is no bug spray which they can use.

Front office staff lacked serious professional training and knowledge on how to deal/speak to customers and customer queries. For example, (1) their knowledge on hotel activities were non existent, (2) there was no willingness to help but we were rather shut down down by a short and snappy answer and (3) there was confusion on room check out time which our confirmation stated was at 12 but the hotel staff kept insisting it was at 11am (even when we showed them the evidence) The overall common areas, accessories and utensils were deeply out of date and not of hotel quality. For example the napkins at Dinner and the beach towels. Staff around the property were rather not polite and not welcoming (except for the restaurant where the waiters were doing their best). Staff lacked proper cleaning materials. For example, after a table has been used, I witnessed staff "cleaning" the table by dusting the left over food particles on the floor using their bare hands(no cleaning materials used) and replacing the cutlery to serve the next guest to be sat in that table. Housekeeping staffs also lacked cleaning materials. I witnessed a staff with only one dirty and unfunctional mob, a bucket and a very dirty towel for cleaning surfaces. There seemed no cleaning solution used. Even in our room's bath tub, upon arrival, it seemed that this was "cleaned" with a very dirty cloth as there were traces. At night, I witnessed a cleaner just taking water from the main swimming pool, using a very dirty bucket to throw on dust and sand stuck on the sunbed. Overall, the hotel was not worth the price we paid it is misleading as being a four star hotel (staff told us, it was a five star). Food was okayish as we are used to Mauritian flavours but desserts were of very cheap and low quality. Would not recommend Maritim at all! There are much nicer resorts with great staff, service and food in the area, AMBRE resorts for example.

My room was not that clean, there was a dead cockroach, but we did not raise any issue about this one as it was no big deal. However, the main concern here is the lack of professionalism about some staffs. We were supposed to check out at noon and the FA supervisor was aware of it as he is the one who assisted us. But the staff came to pick up our luggages at 11:30. Again it was no big deal as we informed him to come later as we will check out at noon and he told us to call at the receptionist when we are ready. However, at 11:50, another staff came to pick up our luggages without us informing the receptionist that we are checking out from the room and on top of that he entered the room without even knocking and saw us naked. This was completely unpleasant, unacceptable and unprofessional. We did raise our concerns with the receptionists and they made it seemed like it was not that big deal. Also, at the restaurant, there was a staff constantly verbally abusing others staffs. Might be they were not doing their jobs as should be, not sure but these should not be done in front of clients as we came at your hotel for a relaxing experience, plus seeing other staffs being verbally abused shows lack of mannerisms and respect between your staffs which is not okay at all, especially in this era.