Iberostar Tucan, Playa del Carmen, Mexico | Photos, Reviews & Deals @Holidify

About Iberostar Tucan

Wake to a blissful sea view at Iberostar Tucan, near Playacar Beach. This five-star accommodation has luxurious interiors and decor with an elegant ambience. Experience a gourmet feel at the four on-site restaurants on the property. Spend a carefree retreat and relax at the beachfront, outdoor pool, and spa and wellness centre. A bar, a sauna, a picnic area, and a fitness centre are also available.

Top Facilities

parking

bar

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Location & Nearby Places

Playacar Zona Hotelera (3.5 Km from city center)

Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar

4 Nearby Attractions

Beach Time

0.9 km

Visit a Cenote

2.7 km

Explore the Mayan ruins

3.5 km

Eco-parks

3.8 km

All Facilities for Iberostar Tucan

Category	Facilities
Activities	Water sport facilities on site, Live music/performance, Tennis equipment, Live sport events (broadcast), Beach, Archery, Tennis court, Snorkelling, Billiards, Diving.
Business facilities	Meeting/banquet facilities.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Family rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Snack bar, Kid meals, Restaurant, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Bar.
Safety & security	24-hour security, Fire extinguishers, Smoke alarms.
Services	WiFi, Free WiFi, Internet services.
Services & Extras	Key card access.
Common areas	Picnic area, Sun terrace, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Concierge service, Tour desk, ATM/cash machine on site, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Kids' outdoor play equipment, Children's playground, Indoor play area, Kids' club, Entertainment staff, Babysitting/child services.
Pool and wellness	Hammam, Sun umbrellas, Outdoor pool (all year), Steam room, Swimming pool, Hair cut, Make up services, Massage, Kids' pool, Body wrap, Swimming Pool, Fitness centre, Beachfront, Beauty Services, Fitness classes, Light therapy, Spa/wellness packages, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Outdoor pool, Pedicure, Manicure, Spa and wellness centre, Body scrub, Spa lounge/relaxation area, Waxing services, Fitness/spa locker rooms, Yoga classes, Hair treatments.
Transport	Airport shuttle, Airport shuttle (additional charge), Shuttle service (additional charge), Shuttle service, Electric vehicle charging station.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.2

Based on 187 Reviews

100% verified reviews

Comfort

8.5

Cleanliness

8.6

Value For Money

7.8

Facilities

8.4

Guest Reviews

Marie

family with young children

9.0

Superb

Food very good, both in the buffet restaurant as on the beach. Yoga and zumba on the beach. Compliments to Wendy! Painting by the pool was great too.

Mini bar not stocked up properly. No information provision at check-in about what the hotel offers. There is an App but this is really not enough. We missed a lot of things because we found out late about the App. The hotel was nearly full so the sunbeds on the beach were not sufficient for all. Need to wake up early :-)

Published on 14 Dec 2023

Maria

young couple

10.0

Exceptional

Perfect place in the paradise

Everything was so awesome and beautiful. The restaurants had many healthy options. I dont have any negative to say. Its very close to all the xcaret parks which was very comfortable for transportation.

Very thing was beyond the expectations.

Published on 10 Nov 2023

Nina

group

8.0

Very good

It was my 6th time on this property, that about sums it up.

I love the property, its so pretty, and the wild creatures are amazing!

Its starting to show its age, some of the tiles in the pools are coming off, other small things need repair.

Published on 04 Oct 2023

Micheline

family with young children

4.0

Disappointing

very disappointed and poor value for money. wont be returning

the natural surroundings were lovely

on arrival our allocated room was not what we booked and was in dire need of refurbishment and a deep cleaning even though they informed us that we had been upgraded. To get a standard sun bed you would need to be up at 7am to get one. When we explained about the room, the staff at reception were sympathetic and outlined this was not uncommon for guests to be unhappy with the outdated rooms. In the end we had no alternative but to upgrade our room and join their star preferred club just to have a renovated room and to have access to a sun bed. it felt like everything was an up sell and became an expensive trip for an average stay. We had already spent a couple of weeks in Mexico and this was by far the worst value for money we experienced. definitely does not deserve a 5 star rating.

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Published on 20 Jul 2023

Hillary

solo traveller

10.0

Exceptional

The BEST Vacation Ever!

This was an exceptional vacation. It was perfect in every way imaginable. Every staff member that I came in contact with treated me like family. I was greeted warmly when I checked in. I upgraded to a Caribbean Sea front room and I can truly say I was literally living on the waterfront for a week. Well worth the upgrade cost! My room was cleaned every day and the ladies went above and beyond in their service. The entire resort was spotless. Cleaning, landscaping, smiles, entertainment. Every day exceeded the previous one. The food displays at the buffet were over the top fabulous. Souffls, cheeses, breads, salads, carving stations, paella. cheeses. I could go on and one. Food non stop. The reservation dining experience was on par to anything I have eaten in Philadelphia, New York or San Diego. Seafood was so fresh. The BBQ was reminiscent of some of the finest halls in Brooklyn, Austin or St. Louis. I truly loved everything about Iberostar Tucan!

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Published on 07 Jul 2023

Mark

family with young children

8.0

Very good

Medium sized nature reserve to enjoy the beach and some jungle

Despite small beach area and some seaweed, it's a great place to enjoy the ocean - nice sandy floor, pleasant waves, and clean water. This is also a habitat for multiple animal species, as well as lots of peacocks on the property.

Chasing open places to eat, guarding beach towels and cards, and getting all sorts of lame excuses why you can't book a restaurant for dinner gets old really fast.

Published on 16 Jun 2023

Christopher

solo traveller

10.0

Exceptional

One of the best hotels i have ever stayed for vacation. Very good food in Buffet Restaurant Tulum. Saff of all departements are extreme friendly and work hard. Pool and Jungle are amazing. Entertainment Team is on fire every day. I also had a good time at the Swim Up Bar. Perfect place if you want to relax as well as if you wanna have fun

Rooms are okay but old.

Published on 14 May 2023

Sophie

young couple

4.0

Disappointing

We got robbed, hugely worrying & stessful- so not a great spend of our savings.

the jingle on the grounds.

We were robbed, 240 and was not given compensation until the day before we were leaving. Hugely stressful. We were told we would be compensated and actually got down graded in our room. They also said it would take 48 hours to conclude the investigation, when it actually took 4 days. Booking.con also told us they would get back to us within 24 hours, yet never did.

Published on 08 May 2023