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Hotel

Best Western Ramkota Hotel

Southeast Rapid City (1 kms from Storybook Island )

Ranked 32 out of 32 best hotels in rapid city

7.1
(611 reviews)

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All Facilities for Best Western Ramkota Hotel

Category Facilities
Activities Happy hour, Water park, Billiards.
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Room Amenities Air conditioning, Safety deposit box, Heating.
Food & Drink Fruits, Wine/champagne, Breakfast in the room, Special diet menus (on request), Vending machine (snacks), Kid meals, Outdoor furniture, Vending machine (drinks), Room service, Restaurant, Bar.
Safety & security Smoke alarms, Fire extinguishers.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Daily housekeeping, Laundry.
Services & Extras Key card access.
Food & drink safety Physical distancing in dining areas.
Common areas Garden.
Reception services ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk.
General Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing Physical distancing rules followed.
Entertainment and family services Casino.
Transport Shuttle service, Airport shuttle, Accessible parking, Shuttle service (free), Airport shuttle (free).
Pool and wellness Hot tub/Jacuzzi, Swimming pool, Water slide, Swimming Pool, Fitness centre, Indoor pool.

Guest Ratings For This Property

7.1
Based on 611 Reviews
100% verified reviews

Comfort

7.4

Cleanliness

7.3

Value For Money

7.0

Facilities

7.3

Reviewers Mention About Best Western Ramkota Hotel

The Best Western Ramkota Hotel receives mixed reviews. Some guests praise the nice pools and decent rooms, while others express concerns about the excessive chlorine in the kids pool. The staff recei (Read More)ves both positive feedback for being welcoming and helpful, as well as criticism for not allowing an early checkout. Guests appreciate the spacious and well-maintained rooms, but some have found minor cleanliness issues, such as a contact lens left on the bathroom sink. The hotel's free shuttle service to the airport is highly appreciated. Overall, it is a suitable option for a short stay.

Guest Reviews

Robin
review category business travellers
4.0
Disappointing
Disappointing
The plastic handle on our toilet in our room was broke. The front of the furnace was broke on one side and filter had not been cleaned in months.
Cleanliness of room and over all maintenance

Published on 10 Dec 2023

Cheryl
family with young children
10.0
Exceptional
I enjoyed the stay
Nice clean room
No comment

Published on 19 Nov 2023

Camarae
with friends
4.0
Disappointing
Not very clean. Nice staff though!
The property has an nice water park
No free breakfast, which should be included for the price. It was also not very clean.

Published on 15 Nov 2023

Linus
family with young children
6.0
Pleasant
Other than dealing with the staff at check in, the stay was awesome.
Spacious rooms
Staff was very rude. Charged me twice for room and wouldn't help fix the problem. Other than the check in the stay was awesome.

Published on 04 Nov 2023

Lindsay
family with young children
9.0
Superb
Superb
My son loved the waterslides!

Published on 12 Sep 2023

Brenda
family with young children
4.0
Disappointing
I wouldnt stay there again.
Breakfast at Minervas was good the kids enjoy the swimming pool and water park for little kids.
I didnt like that the hotel didnt have their own breakfast and I had to explain myself that I was paying for free breakfast and they just wanted to give me 2 coupons for breakfast and I needed 4 but at the end I did got 4 at least.

Published on 05 Sep 2023

Anonymous
family with young children
6.0
Pleasant
Pleasant
Swimming pool
I felt it could have been a little cleaner. It needed some updating.

Published on 05 Sep 2023

John
young couple
7.0
Good
It was fine.
The room was fine.
I requested a fan for the room and didn't get one. I have Breathing problems and needed one.

Published on 05 Sep 2023

Anonymous
family with young children
4.0
Disappointing
I enjoyed this hotel when I was little but it has definitely changed for the worse.
It was close to a lot of really nice places to eat
It needs updated and or redone it is out of date and construction was going on, on the roof. Once we got into the room the bathroom needed cleaned and fixed there were some holes etc.. and the shower certain and bathtub were brown and rusted. Bed sheets had brown stains on them and someones hair was all over the bed as if someone rolled all over it before we entered the room. There was also no life guard on duty at all and there were never any towels. Workers there were some what nice and helpful but others didnt seem like they cared about anything whats so ever including there job let alone the well being of their guests.

Published on 25 Aug 2023

Delaine
family with young children
5.0
Passable
When cleaner will stay again
The staff was awesome, some parts of the hotel was clean,
Our room kinda smelled like someone had body order and laid on the bed we found hair in the pillow bathroom floor was dirty tub was dirty and toilet was dirty called front desk no me available to clean asked for a cleaner room they advised I booked through a third party I couldnt change rooms

Published on 24 Aug 2023

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