Hotel Indigo Cleveland Downtown, an IHG Hotel, Cleveland

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All Facilities for Hotel Indigo Cleveland Downtown, an IHG Hotel

Category	Facilities
Business facilities	Fax/photocopying, Business centre, Meeting/banquet facilities.
Miscellaneous	Non-smoking rooms, Lift, Non-smoking throughout, Designated smoking area, Family rooms, Visual aids: Braille, Facilities for disabled guests.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Outdoor furniture, Wine/champagne, Restaurant, Bar, Kid meals.
Safety & security	Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Services & Extras	Key card access.
Common areas	Picnic area, Shared lounge/TV area.
Reception services	Express check-in/check-out, Luggage storage, 24-hour front desk, Valet parking, ATM/cash machine on site, Invoice provided.
General	Pets allowed, Parking on site, Parking, WiFi available in all areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out.
Pool and wellness	Fitness centre, Fitness.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.3

Based on 1111 Reviews

100% verified reviews

Comfort

8.7

Cleanliness

8.7

Value For Money

7.9

Facilities

8.4

Reviewers Mention About Hotel Indigo Cleveland Downtown, an IHG Hotel

The restaurant staff at Hotel Indigo Cleveland Downtown received high praise for their phenomenal service and attentiveness. One guest mentioned how a waitress proactively changed their noisy room wi (Read More)thout being asked. However, the housekeeping was said to be lacking, with multiple guests finding cleanliness issues in their rooms. Despite this, the staff overall were friendly and accommodating, making the stay enjoyable. The location was convenient, with plenty of nearby activities and excellent walkability. The overnight staff also received positive feedback for their quick and efficient service.

Guest Reviews

Holland-golphin

young couple

8.0

Very good

The hotel was nice

Valet parking-there was only one person on staff at 4pm on NYE. That seems ridiculous in that it took a long time for the car to be parked. Breakfast-the glasses were dirty and there was sediment in the bottom of the glasses.

Published on 02 Jan 2024

Gwen

family with young children

8.0

Very good

Very Nice hotel.

Loved the decor. Very clean!

Toilet ran constantly; all night.

Published on 02 Jan 2024

Marty

young couple

10.0

Exceptional

Very clean , comfortable, great location . Highly recommended

Location

Nothing

Published on 31 Dec 2023

Michail

family with young children

1.0

Bad

Terrible experience. Never boom there again.

Very close to arena

They did not have the rooms that we booked several months in advance available for us. We are 2 families of nine people total and they only had one room available that barely fits 2 adults and 2 children. We arrived around 10 pm and they blamed booking.com for this saying that booking.com does that a lot!!. They actually told us to call and complain at booking.com. The nighttime manager whose name I believe was Joy was unprofessional and unhelpful. I had to book 2 rooms at another hotel to accommodate all 9 of us. Overall a very bad experience. Highly highly NOT recommended.

Published on 31 Dec 2023

Tammi

family with young children

10.0

Exceptional

Wonderful stay with my children

The room was very comfortable, staff friendly and helpful, and loved the location.

We had trouble getting car to the hotel on account of the fieldhouse letting out cars, so the road was closed briefly. That was my bad timing though.

Published on 27 Dec 2023

Anonymous

family with young children

10.0

Exceptional

Within 500 feet of Rocket Mortgage fieldhouse. Great for a planned short trip

Great location, clean rooms, although we didn't use it, reasonable priced restaurant and great fitness room with plenty of space and machines and free weights

Published on 23 Dec 2023

Myra

young couple

9.0

Superb

Great place for a quick trip with great breakfast!

Property was in the perfect location for the Cavs game we were attending!

Our room door would not close without slamming it & the shower door sqeaked something awful.

Published on 22 Dec 2023

Melinda

solo traveller

10.0

Exceptional

I love the proximity to the Cavs game! Also love the hotel decor. The Cleveland wallpaper in the bathroom was cool and I loved the holiday decorations in The Market, also appreciative of the cell phone charging station there.

Nothing honestly. I did miss the parking garage that used to be there, but the valet was very kind and helpful.

Published on 20 Dec 2023

Bilal

young couple

2.0

Very poor

Wouldn't recommend this hotel if you want to stay warm in the winter.

Breakfast and location.

No heating in first room. Staff kindly moved us to another room. But the heating system is very old, it works sporadically and we were cold all night. Also, only valet parking is available for a hefty fee

Published on 20 Dec 2023

Lasharn

family with young children

8.0

Very good

It was right across from the Arena. It was a nice place to stay

My 1st night one of the managers seems to have a attitude. A couple of ppl noticed it. But the morning manager was GREAT. I don't know here name. But she checked me out.

Published on 13 Dec 2023