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Hotel

Hotel El Convento

Santurce (1 kms from Old San Juan)

Ranked 25 out of 49 best hotels in puerto rico

8.1
(1067 reviews)

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Top Facilities

bar

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Location & Nearby Places

Santurce (56.8 Km from city center)

100 Cristo Street

15 Nearby Attractions

Old San Juan

0.1 km

San Juan National Historic Site

0.2 km

El Canuelo

0.2 km

Casa Blanca Museum

0.2 km

La Fortaleza

0.3 km

Sitio Historico de San Juan

0.4 km

Castillo San Felipe del Morro

0.6 km

Faro del Castillo San Felipe del Morro

0.6 km

Boat Tours and Water Activities

1.2 km

San Juan

1.3 km

Fernando Luis Ribas Dominicci Airport

2.7 km

Fortin San Jeronimo de Boqueron

3.3 km

Juan Diego Waterfall

3.6 km

Ocean Park Beach

7.0 km

Rio Camuy Cave Park

7.8 km

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All Facilities for Hotel El Convento

Category Facilities
Business facilities Fax/photocopying, Business centre, Meeting/banquet facilities.
Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Family rooms.
Safety features Face masks for guests available, Staff follow all safety protocols as directed by local authorities, First aid kit available, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Room Amenities Air conditioning, Safety deposit box.
Food & Drink Room service, Restaurant, Bar.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Laundry.
Reception services Luggage storage, Concierge service, 24-hour front desk, ATM/cash machine on site.
Physical distancing Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available.
General WiFi available in all areas.
Pool and wellness Swimming Pool, Fitness centre, Hot tub/Jacuzzi, Swimming pool, Outdoor pool.
Outdoor & View Terrace.
Shops Barber/beauty shop.

Guest Ratings For This Property

8.1
Based on 1067 Reviews
100% verified reviews

Comfort

8.4

Cleanliness

8.4

Value For Money

7.5

Facilities

8.2

Reviewers Mention About Hotel El Convento

Overall, the Hotel El Convento received positive reviews. Guests praised the staff for their helpfulness and resolving issues. The location and amenities were also praised, including the 24/7 pool ar (Read More)ea and the complimentary happy hour. The hotel's beauty and relaxing rooftop area with a plunge pool were also highlights. However, some downsides mentioned were the expensive parking in Old San Juan and the underwhelming restaurant. One guest also had an issue with the shower head in their room.

Guest Reviews

Melissa
family with young children
10.0
Exceptional
Fantastic!
This was the best hotel Ive ever stayed in. Beautiful common areas. Well furnished and clean rooms. Nice amenities. Friendly and helpful staff.
The elevator broke during our stay and we had to climb up 4 flights of stairs in the heat. My mother is a senior citizen so that was hard.

Published on 04 Jan 2024

Nadine
young couple
9.0
Superb
absolutely loved this property.
service was exceptional at all times. location is absolutely perfect in central old san juan. beautiful rooftop deck. there were so many wonderful small amenities (e.g. cheese & wine receptions daily, coffee and water stations, turn down service). loved the fitness center and restaurants. live music i could go on and on. will def stay there again.
room was a little small but the bathroom was upgraded. there was a power outage for quite a long time, but that couldnt be helped. wifi was very very spotty so beware if you need to work during the visit.

Published on 04 Jan 2024

Vanessa
family with young children
1.0
Bad
This is NOT a luxury hotel; it was the most horrible experience
nothing the worst experience
We arrived Christmas day and paid over $600 for a room that was dirty and had food on the floor. The phone system was not working. After going to front desk twice to ask for assistance in cleaning the unacceptable room condition, they did not clean the room till next day evening. Then the power went off from entire the hotel for over seven hours.

Published on 03 Jan 2024

Jorge
young couple
6.0
Pleasant
Bad stay
Hard bed. The room service was slow.

Published on 03 Jan 2024

Shannon
family with young children
9.0
Superb
The staff, location and restaurants were wonderful. I would definitely stay here again.
If you are visiting Old San Juan this IS the place to stay. Its located on the absolute cutest street with fabulous dining just outside and in the hotel. The location couldnt be more central. The restaurants inside the hotel (there are 3). Were shockingly delicious. I had one of the best chicken dishes ever. We were also traveling with our nine month old and everyone in the restaurants were extremely accommodating.
The rooms were on the smaller side and slightly less luxurious than shown in pictures but nice nonetheless and the bathrooms are updated.

Published on 02 Jan 2024

Juank99
review category business travellers
8.0
Very good
Very good
Location
Beds, value benefit

Published on 02 Jan 2024

Sara
group
7.0
Good
Beautiful but did not measure up to the $$$$
Stunning building, incredible location, some nice amenitieswe loved the coffee lounge
Paid premium rate for a suite with sofa bed so my (very tall) sons could each have a bed. No linens were provided for sofa bed. When my son asked for linens he was given one blanket no sheets, no pillows. Internet never worked at all in either room.

Published on 01 Jan 2024

Paolo
family with young children
7.0
Good
Good location, hotel is old and to be refurnished, poor value for money
Good location
Rooms very small, bathroom extremely small. In general, a bit old

Published on 31 Dec 2023

Glenn
young couple
9.0
Superb
we haf a great stay.
very accomodating staff, early chrck on and late check out was fantastic.
the unfortunate power outages but this was not the hotels fault.

Published on 28 Dec 2023

Marya
family with young children
5.0
Passable
Not worth the price
The room was clean and the bed was comfortable.
I really wanted to love this hotel. It did not live up to the raving reviews that seemed to have been pushed to the top. This hotel really needs some attention and love. It is obviously been neglected.

Published on 28 Dec 2023

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