Holiday Inn Rapid City - Rushmore Plaza, an IHG Hotel, Rapid City

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All Facilities for Holiday Inn Rapid City - Rushmore Plaza, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available.
Bathroom	Sauna.
Room Amenities	Shallow end, Air conditioning, Safety deposit box, Heating.
Food & Drink	Vending machine (snacks), Vending machine (drinks), Room service, Restaurant, Bar.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Laundry.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Pets allowed, Parking on site, Parking, WiFi available in all areas.
Pool and wellness	Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Sun loungers or beach chairs, Indoor pool (all year).
Transport	Airport shuttle, Airport shuttle (additional charge), Airport pick up, Airport drop off.

Guest Ratings For This Property

8.5

Based on 298 Reviews

100% verified reviews

Comfort

9.1

Cleanliness

9.0

Value For Money

8.2

Facilities

8.8

Reviewers Mention About Holiday Inn Rapid City - Rushmore Plaza, an IHG Hotel

The Holiday Inn Rapid City - Rushmore Plaza is highly praised for its great facility and friendly staff. One reviewer mentions that a staff member named Amelita was tremendously helpful. The rooms ar (Read More)e clean and quiet, and the lobby features an impressive 8-story waterfall. The restaurant and bar staff are also commended, and the food is great. The shuttle service is flexible and accommodating. The hotel is conveniently located near shops and restaurants. One reviewer specifically mentions the helpfulness of a staff member named Steve. The rooms are spacious and include amenities such as a microwave, fridge, and coffee maker. The only downside mentioned is that there is no complimentary continental breakfast. Overall, the hotel is highly recommended.

Guest Reviews

Surmann

solo traveller

7.0

Good

Clean and comfortable hotel stay with friendly morning staff.

Comfortable bed and pillows. Clean and tidy.

One staff member was confusing to talk with. He couldnt give me a straight answer about securing a shuttle to the airport. Upon checkin I asked about a shuttle and he said yes we can schedule one. When I asked about scheduling one after checking in he said he had written it down, when I had seen clearly he had not. Then he opened the book and wrote it down. The next morning when I came down for my ride to the airport they didnt have me down for a shuttle, he had written it on the wrong day! The morning staff helped get me to the airport and situated on time.

Published on 01 Jan 2024

James

young couple

9.0

Superb

Great accommodating staff

The staff was great, friendly, and respectful. They were able to adjust our booking to a king room instead of a double queen when asked due to an app glitch on our end, it was top notch service. It would have been perfectly acceptable to say they couldn't adjust the rooms but they went out of the way to help us.

Unfortunately there is no breakfast service included with the room when we visited.

Published on 28 Dec 2023

Jennifer

young couple

10.0

Exceptional

Incredible property, extremely restful stay!

Extremely luxurious property. Room was huge and very comfortable. Staff was very friendly!!

Published on 28 Dec 2023

Anthony

family with young children

10.0

Exceptional

Perfect choice, especially for a hockey game!

Everything. It was a beautiful hotel, great location, staff was friendly, everything was very clean, beds and pillows were fabulous... we loved staying here.

Published on 13 Nov 2023

Linda

young couple

10.0

Exceptional

Relaxing and enjoyable

Location

Published on 10 Oct 2023

Dawn

family with young children

9.0

Superb

Late nite stay

The hotel is spacious, quiet and comfortable

Published on 22 Sep 2023

Karey

review category business travellers

9.0

Superb

It was ok.

Didn't have breakfast.

The staff didn't provide me with an invoice, and there was some cashiers that were very rude and had bad attitudes. And they keep telling me that i cannot still get an invoice.

Published on 30 Aug 2023

Salky

family with young children

10.0

Exceptional

Excellent! You'll enjoy your stay!

Besides being very clean, warmly decorated-the staff was very helpful---I haven't had this friendly competent and gracious a staff at a hotel in a couple of years--I travel quite a bit and I usually stay 4-5 star so these people are excellent. the pool was a big hit for my grandkids every night. the restaurant and morning buffet was excellent.

Everything was very very nice. Even the temperature was easily controlled, the laundry room was clean and working well.

Published on 29 Aug 2023

Barbara

solo traveller

6.0

Pleasant

Shuttle can puck you ip from airport- not advertised though.

Pool area not welcoming. shades not drawn to eliminate super bright glare sun- 102 degrees.

Published on 19 Aug 2023

Randy

young couple

10.0

Exceptional

Absolutely wonderful. It is like going home.

The breakfast was wonderful. The staff cannot be beat. They treat people like they really do care about making your stay a great experience. We stay at the Holiday Inn Rushmore Plaza every year for the Sturgis.

I can honestly say, nothing!

Published on 15 Aug 2023