Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, an IHG Hotel, Memphis

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All Facilities for Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, an IHG Hotel

Category	Facilities
Business facilities	Fax/photocopying, Business centre, Meeting/banquet facilities.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Non-smoking throughout, Family rooms, Facilities for disabled guests.
Safety features	Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Room Amenities	Heated pool, Air conditioning, Safety deposit box.
Food & Drink	Outdoor furniture, Restaurant, Bar.
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Common areas	Picnic area.
Food & drink safety	Physical distancing in dining areas.
Reception services	Express check-in/check-out, 24-hour front desk.
Physical distancing	Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out.
General	Parking on site, Free parking, Parking.
Pool and wellness	Swimming Pool, Fitness centre, Swimming pool, Indoor pool, Indoor pool (all year).
Transport	Accessible parking.

Guest Ratings For This Property

8.5

Based on 1170 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

8.4

Facilities

8.7

Reviewers Mention About Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, an IHG Hotel

The first review highlights concerns about the lack of room service and difficulty in getting a discount for laundry. They also had to replenish their own towels and coffee supplies. The second revie (Read More)w mentions the hotel's security measures, with regular police patrols and restricted access. The third review praises the hotel's location, comfortable beds, and amenities but criticizes the showers for being slippery with low water pressure. The fourth review mentions limited storage space in the room and a lack of handicapped facilities, but positive experiences with cleanliness and prompt service. The reviews overall mention good safety measures and nearby attractions but note some minor issues with certain amenities.

Guest Reviews

Brian

family with young children

7.0

Good

Fridge didn't work

Published on 03 Jan 2024

Anonymous

family with young children

9.0

Superb

We will definitely be back here!

The suites are fabulous for traveling with teenage kids and the gigantic indoor pool is so awesome. The location was perfect (walking distance) to great dining places and the mall.

Published on 28 Dec 2023

Subael

family with young children

4.0

Disappointing

Its really disgusting since you enter it's dirty the rooms the restroom all its really bad

Published on 28 Dec 2023

Joanne

young couple

10.0

Exceptional

Excellent other than the pool hallway smell

Everyone was great

the pool and hot tub needed to cleaned more often and the hall leading to the pool had a very nasty smell.

Published on 17 Dec 2023

Margaret

young couple

7.0

Good

Didn't get to actually stay there due to very poor booking accommodation.

Published on 13 Dec 2023

Jason

family with young children

1.0

Bad

They didn't even have a room for me I had to make all new reservations at 9pm

Nothing

Published on 11 Dec 2023

Thomas

review category business travellers

9.0

Superb

Good and restful

Location good,didn't eat breakfast

Everything was good

Published on 08 Dec 2023

Anonymous

family with young children

9.0

Superb

Great, very friendly staff! Amari was very sweet and helpful.

Close to our venue

Published on 04 Dec 2023

Robert

family with young children

5.0

Passable

The Mattress was terrible

Published on 25 Nov 2023

Patricia

family with young children

4.0

Disappointing

Area and room clean and quiet. Enjoyed being able to use the hot tub, even though front desk was unsure it working.

No soaphair products in shower; had to wait closer to an hour to shower and shampoo hair, packed in a hurry and forgot mine at home.We ran late for Thanksgiving dinner.

Published on 24 Nov 2023