Holiday Inn Express Cleveland Downtown, an IHG Hotel, Cleveland

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All Facilities for Holiday Inn Express Cleveland Downtown, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Billiards.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Vending machine (snacks), Vending machine (drinks).
Safety & security	24-hour security, Smoke alarms, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Shared lounge/TV area, Games room.
Reception services	Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Parking, WiFi available in all areas.
Pool and wellness	Fitness centre.
Transport	Public transport tickets, Parking garage.
Shops	Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

7.7

Based on 763 Reviews

100% verified reviews

Comfort

8.3

Cleanliness

8.2

Value For Money

7.5

Facilities

7.8

Reviewers Mention About Holiday Inn Express Cleveland Downtown, an IHG Hotel

This Holiday Inn Express in Cleveland Downtown is located in a historic old bank building, making it a unique and interesting hotel. The rooms are spacious, resembling studio apartments, and the down (Read More)town location is ideal, with various attractions within a 10-minute walk. However, some guests mentioned a lack of hospitality during check-in, emphasizing the importance of making guests feel welcome in the hospitality industry.

Guest Reviews

Pohlman

family with young children

2.0

Very poor

Everything was ok besides the covered up blood stains on the floor and outline of a body.

Friendly staff and valet

In room 911, There were blood stains dried on the floor that appeared to be from a dead body which had my family and I disturbed. We were there for a cavs game and didnt have time to spend another hour trying to switch rooms.

Published on 03 Jan 2024

Trishyia

young couple

1.0

Bad

The stay was horrible and uncomfortable , Ill never book with them again.

The area that the property was in was ok.

My hotel door was open when i arrived back to the room. Security wasnt any help to make us feel safe to stay. We immediately packed up and left at 3:00am. The staff at the front desk was very mean and rude. The room was very outdated for the price we paid.

Published on 02 Jan 2024

Erica

family with young children

6.0

Pleasant

Valet parking Location to my event

Lobby was full of garbage. Breakfast area was dirty. (Not the woman working at the breakfast area! She was very nice)

Published on 31 Dec 2023

Anonymous

young couple

9.0

Superb

Favorite place t stay

Convenient to venues we visit

Published on 27 Dec 2023

Stephanie

with friends

8.0

Very good

Very nice polite employees

Charming but modern

Traffic

Published on 10 Dec 2023

April

young couple

10.0

Exceptional

Wonderful stay

I loved the location!! We walked everywhere we needed to go!! The rooms were really big which was nice because you couldnt hear people in the hallway at all. Staff was very friendly, I would definitely stay here again

The bathrooms could have been a little cleaner, there were hairs on the floor and in the shower

Published on 30 Nov 2023

Jovana

solo traveller

8.0

Very good

Location, its experience

Published on 22 Nov 2023

Yesenia

review category business travellers

4.0

Disappointing

The breakfast and staff there.

The first person who help in check in was not helpful. Room was not cleaned nor toiletries were completely restocked in room. No complementary waters in room. We had to ask and go get ourselves for toothpaste and waters and towels. With that service on 1st day we decided to not let the cleaning crew to enter our room for any reason since you guys were short of staff per from desk. At least the next person that will stay in that room will get full service I paid for.

Published on 18 Nov 2023