Hilton Garden Inn Sacramento/South Natomas, Sacramento

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All Facilities for Hilton Garden Inn Sacramento/South Natomas

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities	Air conditioning, Heating.
Food & Drink	Outdoor furniture, Restaurant, Bar.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Food & drink safety	Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Garden.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Contactless check-in/check-out.
General	Pets allowed, Parking on site, Parking, WiFi available in all areas.
Pool and wellness	Hot tub/Jacuzzi, Fitness centre.

Guest Ratings For This Property

8.1

Based on 684 Reviews

100% verified reviews

Comfort

8.6

Cleanliness

8.5

Value For Money

8.1

Facilities

8.4

Reviewers Mention About Hilton Garden Inn Sacramento/South Natomas

The Hilton Garden Inn Sacramento/South Natomas offers a decent stay with clean, albeit older, rooms and a good breakfast option. The staff is helpful and accommodating, making guests feel welcome. Th (Read More)e hotel is conveniently located near Discovery Park, where multiple festivals are held. While some minor issues, such as stained lamp shades, were noted, overall the hotel is clean and safe. The restaurant in the lobby receives positive reviews for its fast service and friendly staff. The hotel management is highly praised for their exceptional customer service and helpfulness.

Guest Reviews

Alexandra

group

2.0

Very poor

Absolutely dreadful. Would never return

Absolutely nothing.

The beds were totally disheveled in the room leading me to believe they werent really cleanand definitely not pressed. One bed was on a too small bed frame that was literally just metalCOMPLETELY different from the other wooden bed frame. Mattress was hanging off so much so that if you sat on the end foot of it you would fall off or flip the mattress. No extra linens or pillow in the closet as Ian had said there would be. And then lets talk about Ian. I went to the front desk to ask if there may be an available room to switch to (keep in mind I hadnt even told him why yet) and he immediately got frustrated and told me No. We are completely full there is nothing I can do. Ok I get that, totally out of his control. But the attitude?! Give me a break. He proceeds to LOUDLY sigh and roll his eyes at me while the whole while Im being polite. Tells me there are extra pillows and linens in the closet which I was unsure how that would helpand was false. He didnt even attempt to remedy the situation or apologize and when asked if we did something to upset him he just said Its not you. Ooookay. Great customer service and facilities, Hilton Garden Inn, clearly. To top it off, we had used TP rolls folded carelessly and a tub drain that was so clogged that I was completely finished getting dressed and ready after my shower and the tub had STILL not drained all the way. I will be posting reviews on other platformswhich I NEVER do unless they are positive. After working in hospitality and custom service for the past 16 years, I was appalled.

(Read More)

Published on 05 Dec 2023

Selina

young couple

7.0

Good

We stayed here this spring, recently returned for the fall - no ragrets!

Check in service was great! Front desk supervisor was supportive during our stay. We felt assured seeing familiar face after long day of driving. Snacks and Dining room near reception area appear inviting and tempting!

Pool and Hot tub/Jacuzzi were out of service during our stay. While the weather was cold, we like the option of being able to use all services usually offered. Elevator was littered with outdoor debris but understandable due to recent cold/wet weather and short staffing.

Published on 25 Nov 2023

Thomas

family with young children

10.0

Exceptional

We left well rested.

Very comfortable bed and pillows. Very clean. Good breakfast.

Published on 09 Nov 2023

Susan

young couple

10.0

Exceptional

Lovely place. Quiet. Well worth the price.

Clean. Very friendly staff. Welcoming atmosphere. Lovely breakfast. Shout out to the chef!!

Published on 17 Oct 2023

Dinah

young couple

10.0

Exceptional

Great

eveything

Offer free breakfast

Published on 16 Oct 2023

Janell

with friends

10.0

Exceptional

It would have been great if booking.com was a legitimate company

Clean and very nice staff

Booking.com did not sent the property my reservation and then claimed booking.com had no record of the reservation

Published on 16 Oct 2023

Scoggins

family with young children

9.0

Superb

Never using booking.com again

Waited an hour because they couldn't find our booking. Never using booking.com again. The hotel staff was amazing but the booking.com staff was rude and unhelpful. Second year where there was issues with this service.

Published on 12 Oct 2023

Frolin53

young couple

6.0

Pleasant

Breakfast was excellant

Published on 04 Oct 2023

Claudia

family with young children

3.0

Poor

Awesome location, pool centrally located. Loved the grounds!! PHENOMENAL STAFF.

Not disclosed ahead of time (online) that there was a very large private party in the lobby & pool area. No restaurant service, bar service, or food was available when we arrived at this location.

Published on 21 Sep 2023