Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel, Cleveland

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All Facilities for Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Allergy-free room, Family rooms, Higher level toilet, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Kid-friendly buffet, Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Kid meals, Room service, Restaurant, Bar.
Safety & security	Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Valet parking, Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed.
General	Private parking, Parking on site, Parking.
Pool and wellness	Swimming Pool, Fitness centre, Indoor pool.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

8.2

Based on 957 Reviews

100% verified reviews

Comfort

8.7

Cleanliness

8.6

Value For Money

7.8

Facilities

8.4

Reviewers Mention About Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

The Crowne Plaza Cleveland at Playhouse Square is praised for its attentive staff, beautiful views, and convenient location. Guests appreciate the family suites and the hotel's close proximity to att (Read More)ractions like the theater district and Cleveland Clinic. The staff goes above and beyond to provide excellent service, with special mentions for individuals like Mr. Alex and Aaron. However, some guests were disappointed with the breakfast at the hotel's restaurant, finding it to be of poor quality and not worth the price. Overall, it is highly recommended for its luxurious accommodations and exceptional service.

Guest Reviews

Sanoop

young couple

4.0

Disappointing

Not worth it!

Pretty basic! Not many options.

There was no hot water in the hotel. My partner and I had to have cold water showers and it was nearly 45 degrees F. When we informed the reception they said that they have reset the water heater appliance but we never got hot water. When I had spoken to the person at reception about this, he said you can get points if you are Crowne Plaza member otherwise they cannot do much! Terrible service! Never staying at Crowne Plaza even if it is a free stay!

Published on 04 Jan 2024

Julie

family with young children

10.0

Exceptional

Very Rude Restaurant Bartender. Thats all Im saying I get way to upset telling the play by play of the degrading treatment she gave me

Published on 04 Jan 2024

Lauren

group

10.0

Exceptional

Location was perfect

Published on 30 Dec 2023

Nate

solo traveller

9.0

Superb

The hotel was so comfortable and relaxing

Valet and super comfy bed. The black out curtains were great. The staff was super helpful.

The ceiling was low in the bathroom.

Published on 25 Dec 2023

Linda

young couple

10.0

Exceptional

Great

Everything

Published on 24 Dec 2023

Margaret

young couple

8.0

Very good

Generally what we wanted

Location for Playhouse Square

Parking cost

Published on 22 Dec 2023

Kyle

young couple

6.0

Pleasant

NEED A REFUND FOR DOUBLE CHARGES

the valet service

I didn't like how I got charged more on my bank account and demanded a refund and still haven't received it yet. will you please contact me about this with someone who can actually HELP with getting my money back for them charging my account double.... [email protected] or [email protected] or phone call or text 502 296-0340 THANKS HOPE YOU CONTACT ME SOON

Published on 08 Dec 2023