Ace Hotel New York, Brooklyn | Photos, Reviews & Deals @Holidify

About Ace Hotel New York

Ace Hotel in Brooklyn offers a range of amenities and services to ensure a comfortable stay. The rooms are spacious, clean, and eclectic in design. The hotel is located in a safe area with easy access to transportation, shops, and restaurants. Notable landmarks are within walking distance, and clean parks and walkways surround the hotel. The lobby area is warm and inviting, and the staff is dynamic, helpful, and charming. Ace Hotel offers a fantastic experience with great vibes, cleanliness, and a friendly atmosphere.

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All Facilities for Ace Hotel New York

Category	Facilities
Activities	Live music/performance, Temporary art galleries.
Business facilities	Meeting/banquet facilities.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available.
Room Amenities	Air conditioning, Heating.
Food & Drink	Wine/champagne, Breakfast in the room, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Daily housekeeping.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Pets allowed, Parking, WiFi available in all areas.
Entertainment and family services	Nightclub/DJ.
Pool and wellness	Fitness centre.
Shops	Barber/beauty shop.

Guest Ratings For This Property

7.9

Based on 1553 Reviews

100% verified reviews

Comfort

8.3

Cleanliness

8.2

Value For Money

7.3

Facilities

7.9

Guest Reviews

Pierre

family with young children

8.0

Very good

Very good location and great size family room. Great bagels next door and the discount was an added bonus.

The only problem with the room was that the heating made a loud noise when on and had to be turned off when we went to bed. This was uncomfortable as it was pretty cold in NY that week.

Published on 04 Jan 2024

Mark

solo traveller

10.0

Exceptional

Perfect stay for a Solo Traveller

THE BED!!! Very comfortable mattress/cushion. Please send to me the brand of it!

Nothing

Published on 03 Jan 2024

Amy

family with young children

5.0

Passable

We had a baby swaddle go missing after our room was cleaned the first night, it was worth almost USD$50 and after multiple checks with the front desk and cleaning manager we just got ignored with no apology or compensation. Our baby cannot sleep without this swaddle, it was lucky we had a spare. But this one was brand new and honestly after asking so many times with no outcome I would have thought at least the cost of this theft (though accidental) would have been reimbursed in some way.

Published on 03 Jan 2024

Yolanda

young couple

4.0

Disappointing

Disappointed

It was walking distance to Penn Station.

The teeny tiny room, considering the price I paid. It was unbelievably too small for two people and even the bed was extremely small...very uncomfortable.

Published on 02 Jan 2024

Samantha

family with young children

10.0

Exceptional

A great choice for NYC!

Had everything we needed. Good amount of space, lovely staff, great location, good value.

Nothing

Published on 02 Jan 2024

David

young couple

9.0

Superb

Spacious rooms in a great location. Highly recommended

Published on 29 Dec 2023

Daniel

family with young children

8.0

Very good

Excellent value and friendly service

Great location, friendly staff, and spacious room.

The room was cold (bathroom window didnt close completely) and the noise from the street is very loud.

Published on 25 Dec 2023

Debbie

family with young children

10.0

Exceptional

Definitely would recommend this place

Everything- close to 28th street subway, short walk to 34th street subway. Excellent staff.

I cant say anything negative about the property except it did not have air conditioner in winter.

Published on 22 Dec 2023

Alexandra

young couple

6.0

Pleasant

Good location but overpriced for quality and size of room

The location was good and lobby was quite cool (excl the bathrooms which were not very nice in the lobby)

The room was very small with no place to put a bag. The room felt like a college dorm room and everything felt tired. The style was cool but did not feel quality. We have stayed in better quality rooms at a better price and would not stay here again.

Published on 22 Dec 2023

Thomas

young couple

6.0

Pleasant

Ok but unacceptable environment in the communal hotel space, meant you had to keep to your bedroom. And pay extortionate

Location, staff size of bedroom.

There was no space to relax in the shared space for hotel guests - always packed full of non-guests. Very strange set up, appalling price tags for tea bags and water in the room!! Bathroom so cold and window dont close or lock properly.

Published on 22 Dec 2023