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Hotel

Tru By Hilton Louisville Airport

Germantown (2 kms from Louisville Mega Cavern)

Ranked 35 out of 49 best hotels in louisville

8.4
(357 reviews)

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Top Facilities

parking

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All Facilities for Tru By Hilton Louisville Airport

Category Facilities
Business facilities Business centre.
Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Non-smoking throughout, Designated smoking area, Facilities for disabled guests.
Safety features Face masks for guests available, Staff follow all safety protocols as directed by local authorities, First aid kit available, Hand sanitizer in guest accommodation and key areas.
Room Amenities Air conditioning, Safety deposit box.
Services Internet services.
Cleaning services Laundry.
Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services Express check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out.
General Parking on site, Free parking, Parking.
Transport Electric vehicle charging station, Shuttle service, Shuttle service (free), Accessible parking.
Pool and wellness Fitness centre, Fitness.

Guest Ratings For This Property

8.4
Based on 357 Reviews
100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

8.4

Facilities

8.7

Reviewers Mention About Tru By Hilton Louisville Airport

The Tru By Hilton Louisville Airport hotel receives high praise for its excellent customer service, with specific mentions of friendly and accommodating staff members. Guests appreciate the clean and (Read More) updated rooms, comfortable beds, and great water pressure in the showers. The location is convenient, with nearby activities and a safe area. However, some guests mention a lack of nearby food options and a disappointment in the hotel's response to a lost item. Overall, the hotel is recommended and awarded a 5/5 service review.

Guest Reviews

Terri
with friends
9.0
Superb
Close to Venue
The employees were all very friendly and were able to answer all my questions. The shuttle was available and the driver was very accommodating.
The breakfast was very limited in choices. The rooms were very small, could not visualize more than two people in a double queen room.

Published on 29 Dec 2023

Merisa
young couple
6.0
Pleasant
The room was comfortable but the staff was not accommodating to the check in and late checkout procedure.
The room lobby and breakfast
Uninformed staff about policies and procedures. No communication between the workers

Published on 24 Dec 2023

Suzanne
review category business travellers
8.0
Very good
Clean hotel in a noisy location.
My room was very clean and the bed was very comfortable. The market selections for purchase were very good.
This is a noisy location near the airport. During the night UPS or FedEx has frequent takeoffs that awakened me. There is little soundproofing between the rooms. I could hear conversations from the adjacent room.

Published on 21 Dec 2023

Jackie
solo traveller
6.0
Pleasant
Pleasant
Location
The room seemed very cold in decor. Minimalism isnt for everyone

Published on 01 Nov 2023

Mary
group
5.0
Passable
a place to sleep
it was clean and no bugs
room was a bit small for 4 people. Breakfast was not great. Coffee was terrible. Not up to the quality that was expected by the advertising. Was not able to print to printer in business area

Published on 18 Oct 2023

Michael
young couple
10.0
Exceptional
excellent
Everything was great! Great staff!!

Published on 16 Oct 2023

Nicole
family with young children
10.0
Exceptional
Exceptional
Very comfortable beds, excellent employee interactions
Would have liked some drawers

Published on 27 Sep 2023

Omobola
review category business travellers
10.0
Exceptional
Enjoyed staying there. Will use the property again
Cleanliness and safety

Published on 05 Sep 2023

Anais
family with young children
7.0
Good
Like it .
Clean, and close to the Kentucky Kingdom.
Did have a swimming pool.

Published on 05 Sep 2023

Janice
family with young children
9.0
Superb
It was a good stay and would definitely stay again
* Breakfast was good * Loved the contemporary decor * It was very comfortable
* Need brighter lighting in the bathroom * No dresser drawers--but for a two night stay, it really wasn't an issue-

Published on 04 Sep 2023

Tru By Hilton Louisville Airport is featured in

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