The Westin Surabaya, Surabaya, Indonesia | Photos, Reviews & Deals @Holidify

Top Facilities

parking

bar

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Location & Nearby Places

Tegalsari (9.1 Km from city center)

Pakuwon Mall, Jalan Puncak Indah Lontar No 2

15 Nearby Attractions

Lenmarc Mall

0.6 km

Ciputra Waterpark

4.7 km

Surabaya Town Square

6.0 km

Flora Park

6.7 km

Tomb of Dr Soetomo

6.7 km

Chinatown, Surabaya

6.8 km

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All Facilities for The Westin Surabaya

Category	Facilities
Activities	Live music/performance, Themed dinner nights, Cooking class, Golf course (within 3 km).
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Soundproof rooms, Allergy-free room.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Kid-friendly buffet, Breakfast in the room, Packed lunches, Room service, Bar.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key access, Key card access.
Common areas	Sun terrace.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk.
General	Free parking, Parking, Parking on site, WiFi available in all areas.
Physical distancing	Cashless payment available, Physical distancing rules followed.
Entertainment and family services	Indoor play area, Kids' club, Nightclub/DJ.
Transport	Airport shuttle, Accessible parking, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Shuttle service (additional charge), Shuttle service, Airport pick up.
Pool and wellness	Outdoor pool (all year), Swimming pool, Foot massage, Massage, Kids' pool, Swimming Pool, Foot bath, Fitness centre, Couples massage, Spa/wellness packages, Neck massage, Fitness, Spa facilities, Head massage, Outdoor pool, Pool bar, Personal trainer, Spa and wellness centre, Back massage, Full body massage, Spa lounge/relaxation area, Massage chair, Hand massage, Sun loungers or beach chairs, Yoga classes.

Guest Ratings For This Property

9.1

Based on 120 Reviews

100% verified reviews

Comfort

9.6

Cleanliness

9.7

Value For Money

8.8

Facilities

9.5

Reviewers Mention About The Westin Surabaya

The Westin Surabaya receives glowing reviews for its exceptional service, luxurious rooms, and convenient location. Guests praise the delicious and varied breakfast options, as well as the fancy and (Read More)luxurious food and drinks. The hotel's modern design and amenities are highly appreciated, with the rooms being clean and nicely scented. The club lounge and spa provide a first-class experience, and the staff is friendly and attentive. Overall, the Westin Surabaya is recommended for those seeking a luxurious and enjoyable stay.

Guest Reviews

Haris

family with young children

10.0

Exceptional

Fabulous

Clean, comfort, luxury

Nothing at all

Published on 02 Jan 2024

Tineke

review category business travellers

10.0

Exceptional

Location connected to the mall and lots of good places near the hotel

Published on 28 Nov 2023

Lisjanto

young couple

1.0

Bad

WE RESERVED A KING BED ROOM, BUT WHEN CHECK IN, THE STAFF TOLD US, THE ROOM AVAIL ONLY TWIN-BED, SINCE WE DONT MAKE RESERVATION DIRECT TO HOTEL, VIA AGENT, THEY CANT ACCOMMODATE IT..TERRIBLE

Published on 16 Oct 2023

Kelvin

family with young children

9.0

Superb

All is great,fr first day we check in Until we check out Everything good Great work to Neni Thank you for assist my fam

Published on 08 Oct 2023

Kevin

family with young children

9.0

Superb

The ambiance is great, excellent service, easy access to mall

Published on 04 Oct 2023

Dr.

family with young children

10.0

Exceptional

Clean, helpful and kind staffs and also responsive n attentive to any requests

The timing on the exec lounge which closes at 8pm which was not Quite amusing but yet on request

Published on 28 Sep 2023

Mogamat

young couple

10.0

Exceptional

Memorable Stay

The breakfast was amazing, huge variety to choose from, every staff member made you feel comfortable and made sure you are well taken care of and served upon. The staff in the entire hotel is friendly, from the concierge to the check-in to the cleaners. They made our stay memorable and we will certainly be back.

Published on 21 Sep 2023

Jeroen

young couple

10.0

Exceptional

Perfect must see!!

Everything in this hotel is more then perfect. The food the swimming pool the room with exceptioneel view. The reception helped us with everything even a flight rescedule. These women made the stay a 10+

Nothing

Published on 11 Sep 2023