Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel, Grand Rapids

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All Facilities for Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel

Category	Facilities
Business facilities	Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Hand sanitizer in guest accommodation and key areas.
Room Amenities	Shallow end, Heated pool, Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Snack bar, Vending machine (snacks), BBQ facilities, Vending machine (drinks).
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Laundry.
Common areas	Sun terrace.
Food & drink safety	Physical distancing in dining areas, Breakfast takeaway containers.
Reception services	Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Transport	Shuttle service, Shuttle service (free).
Pool and wellness	Hot tub/Jacuzzi, Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Outdoor pool (seasonal).
Outdoor & View	Terrace.

Guest Ratings For This Property

8.0

Based on 160 Reviews

100% verified reviews

Comfort

8.4

Cleanliness

8.5

Value For Money

7.7

Facilities

8.1

Reviewers Mention About Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel

Staybridge Suites Grand Rapids-Kentwood is highly recommended for its cleanliness, friendly staff, and comfortable stay. Guests appreciated the helpfulness of the manager and staff, making their stay (Read More) enjoyable. The hotel exceeded expectations with its excellent breakfast options. Whether for a business trip or a bachelor party, this hotel is a great choice for a clean and pleasant stay in Grand Rapids.

Guest Reviews

Elizabeth

solo traveller

9.0

Superb

Pet friendly. Wonderful staff. Good breakfast. Very comfortable stay.

Nothing.

Published on 24 Nov 2023

Mary

review category business travellers

3.0

Poor

Sad and uncomfortable

My room smelled dirty , carpet was extremely stained , someones dirty underwear was left in the room, coffee maker did not work!

Published on 08 Oct 2023

Annette

solo traveller

10.0

Exceptional

Great stay for the price

Location

Dated carpet

Published on 22 Sep 2023

Uche

family with young children

9.0

Superb

Great place and feels like home away from home!

Payment system should have flexibility for customers to pay for full stay up front rather than have their cards authorized and charged at intervals.

Published on 01 Sep 2023

Jamie

family with young children

8.0

Very good

Pool and beds

Key cards stopped working many times

Published on 07 Aug 2023

Gne

young couple

6.0

Pleasant

free bfast, wifi, pet friendly

smoking in elevators. old hotel needs renovations

Published on 06 Aug 2023

Barbara

young couple

6.0

Pleasant

I probably wouldn't return. The Staybridge in Marquette is so much better.

The breakfast was just OK The yogert was almost gone and the assistant didn't speak much english.

When we checked in, I asked for a lower rate, which was given. When I checked outk there was no receipt and the hotel person wasn't able to give me a receipt or tell me what the rate was. Said she would e mail me the receipt butI never got it

Published on 28 Jul 2023

Anonymous

young couple

7.0

Good

Wasnt a terrible stay, but definitely was not worth the price for this hotel.

It was nice area, very convenient for food and shopping and close to Grand Rapids downtown. The room we got was nice, clean and comfortable-ish

Not a lot to hate besides the construction stuff in the parking lot that time. But immediately we walked into our bedroom and it REAKED of cigarettes. The carpet in the kitchen area wad really ripped up. Not a whole lot you could do about the kids jumping off the beds and running around about us. And the tv remote go figure wasnt working.

Published on 17 Jul 2023

Christopher

review category business travellers

5.0

Passable

Good location

Staff was rude, front desk was always empty.

Published on 05 Jul 2023

Joseph

young couple

7.0

Good

Probably a one night stand!

The staff were personable and polite. The room was basically clean and outfitted well. It was located in a nice area.

Check in took too long. The breakfast was not what I am used to as far as quality. The queen bed was a little hard and the A/C system being in a closet next to the bed was kinda loud. I kinda had the impression that there was some pot smoking going on in and around the property.

Published on 29 Jun 2023