SpringHill Suites by Marriott Memphis East Galleria, Memphis

This property has been featured in "45 Best Hotels In Memphis ".

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Top Facilities

parking

wifi

pool

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King Suite with Sofa Bed

Max 3 Adults

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This room has a wet bar.

Queen Suite with Sofa Bed

Max 4 Adults

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This room has a wet bar.

Category	Facilities
Business facilities	Fax/photocopying, Business centre.
Others	parking, wifi, pool.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Family rooms, Visual aids: Braille, Facilities for disabled guests, Higher level toilet, Lower bathroom sink, Non-smoking throughout, Visual aids: Tactile signs.
Safety features	Staff follow all safety protocols as directed by local authorities.
Accessibility	Toilet with grab rails.
Bathroom	Shower, Private bathroom, Bath or shower, Free toiletries, Toilet paper, Body soap, Conditioner, Toilet, Hairdryer, Shampoo.
Room Amenities	Sofa, Sofa bed, Air conditioning, Heating, Desk, Carpeted, Seating Area, Iron, Safety deposit box.
Food & Drink	Fruits, Refrigerator, Microwave, Kitchenware, Kid-friendly buffet, Outdoor furniture, Tea/Coffee maker.
Safety & security	Fire extinguishers, CCTV in common areas, Smoke alarm, Smoke alarms.
Cleaning services	Laundry, Dry cleaning.
Services & Extras	Towels, Key card access, Alarm clock.
Media & Technology	Cable channels, Radio, Flat-screen TV, Telephone.
Common areas	Sun terrace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Express check-in/check-out, 24-hour front desk.
Physical distancing	Single-room air conditioning for guest accommodation, Cashless payment available.
Pool and wellness	Fitness centre.
Shops	Minimarket on site.

About This Property

This hotel is within a 30-minute drive of downtown Memphis and one mile from the Wolfchase Galleria Mall. It offers free parking and a flat-screen TV in every room.

Guest Ratings For This Property

7.4

Based on 118 Reviews

100% verified reviews

Comfort

7.6

Cleanliness

7.8

Value For Money

7.3

Facilities

7.6

Guest Reviews

Jermol

family with young children

1.0

Bad

Nothing

There was any employees at the hotel no one to clean no bedding or clean towels no breakfast have to clean out in room urine around the toilet and tub area no elevator not working over charged my card for a very nasty hotel the worst place I have ever stayed in then someone in a budget truck hit my vehicle in the hotel parking lot.

Published on 27 Dec 2023

Denise

review category business travellers

1.0

Bad

Location

Some toilets did not flush effectively . one toilet was not bolted down and the toilet seat was broken room 115. the man preparing the food with his gloves on dug in his crouch scratched his upper back all while having his gloves on and continuing to prepare the food. It was disgusting Room 116 curtains were torn and the liner was missing so I pinned the curtains together The door to 118 was FILTHY THE CARPET Filthy AND TORN Apart. Barely anyone spoke English so very difficult to get any information To top it off I was double billed the manager argued about it and I was at the bank looking at the double billing When I arrived back at the hotel a heavy large over sized female popped from out of the office and angrily attempted to confront me I spoke and kept walking. The afternoon Indian female desk clerk was ALWAYS RUDE AND SARCASTIC I ask for quarters too do laundry. She replied wdont have changed why would we I replied your hotel has washers She replied we don't take cash so we don't give it and made the discuss sound If you want to waste $and be spoken harshly to please visit this place

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Published on 19 Dec 2023

Tisha

family with young children

1.0

Bad

Awful and nothing worked!

The location was the only thing good about this place.

The ice machines were out. The dryer for the facility didnt work to dry your clothes so you had to hang dry anything you washed. They carried no change on site so you had to get it from another hotel or gas station. The pool was out for the entire time we were there. Thurs-Sunday. It was a terrible experience here.

Published on 02 Jul 2023

Anonymous

family with young children

10.0

Exceptional

it was so comfortable I slept better there then home!

nice and clean. very nice and helpful staff

it was a bit expensive

Published on 15 May 2023

Melissa

family with young children

1.0

Bad

this was supposed to be a birthday vacation for grandson so he could swim and celebrate big expensive terrible gift

nothing!!!!

no breakfast! no hot tub! no pool!

Published on 19 Mar 2023

Anonymous

young couple

8.0

Very good

amazing location close to a lot of things very friendly staff

the juices for breakfast tasted like colored water pool was broke

Published on 17 Feb 2023

Perry

family with young children

10.0

Exceptional

Memphis getaway.

I liked the convenience of location to everything. The breakfast each morning was great and the hostess was very friendly. Room was a suite style so it was very spacious. Would stay here again!

There was a musty/smoky smell to our room. The shower pressure was not the best.

Published on 01 Jan 2023