Sawai Man Mahal

I had recently booked this property to spend a weekend with my wife for our 13th Wedding Anniversary. it turned out to be the worst weekend ever and I was shocked at the extreme drop in the level of hospitality by Taj Room Experience - To begin with our room no 602 - overlooked rooms 603, 604 etc, we did not have any privacy and could not even open our curtains, we felt extremely claustrophobic and highlighted this to the front desk, who very non chalantly told us that nothing can be done about the same. I checked online and rooms were available, which easily could have been given to us. BUT NOBODY CARED Dining Experience - We chose to spend the evening at Verandah in Rambagh palace which is an adjoining property, we asked for reservation but our staff at Sawai Man Mahal mentioned that this is on first come first serve basis. Upon reaching the Verandah at Rambagh, we met with a person called Arihant, who asked us for Reservation, to which we mentoned that Sawai Man staff said it is on first come first serve basis, He asked our room no and upon realising that we are not staying with Rambagh became hostile and started making faces, he looked down upon us, I challenged him that tables were vacant in the garden area and which remained vacant over the next 3 hours, that we sat there in a corner. Another gentleman server from the verandah ( with a catholic name) understood our plight and tried to accomodate for the poor experience we had. There is no place for Mr.Arihant in a group like Taj and he should immidetely be relieved of his duties. Checkout - On checkout, I narrated the entire ordeal to the front desk but they just kept saying how sorry they were. I asked to see the GM Indrani which too was not obliged too. Please Note - We had booked the Base room at Taj and were treated like least common denominators, this was my worst ever experience with a Taj property. They broke into a song and dance as soon as they were dealing with a foreigner or a wedding guest

I sent email to them and I mentioned I mentioned I have 2 rooms and requested for early checking around 11:30. I arrived around 12 and they gave us one room after some 30 minutes and told me that the other room is getting ready. I waited for 1 hour and around 13:55 they told me that the other guest has not checked out and the room might be ready after 14:30. I told them the checking time is 14:00 and the staff start arguing with me that he is the guest and lab lab lab. I told him I am also the guest and check in at 14 is my right based on what is hotel policy. Anyway I left at 14 and went out till night and at nigh I returned and the room was ready. The second day around 19 I was taking shower and I heard the door is opened I shocked and i came out with a towel and someone entered my room and said he is from house keeping. I asked him to exit immediately. Over all the place is very nice but the staff needs to be trained and services need to be improved otherwise soon all guests will run away.

I recently stayed at a sawai man mahal , and I must say, it exceeded my expectations in every way. The attention to detail in the room decor was impressive, and the cleanliness was impeccable. The staff members were incredibly courteous and went out of their way to make my stay enjoyable. The amenities, from the fitness center to the on-site dining, were top-notch. Overall, I had a fantastic experience and would highly recommend this hotel property to anyone looking for a comfortable and luxurious stay. Special thanks to its general manager, seldom you see such high ranking official of the hotel to be greeting customers And a big shout out to your training team. We felt like we are royalty.