Pullman Kuala Lumpur City Centre Hotel & Residences, Batu Caves

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bar

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Location & Nearby Places

Bukit Bintang (10.4 Km from city center)

4 Jalan Conlay

2 Nearby Attractions

Temple Cave

10.4 km

Ramayana Cave

10.6 km

All Facilities for Pullman Kuala Lumpur City Centre Hotel & Residences

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Table tennis.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Face masks for guests available, First aid kit available, Access to health care professionals.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Wine/champagne, Breakfast in the room, Special diet menus (on request), Kid meals, Room service, Restaurant, Bar.
Safety & security	24-hour security, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping.
Services & Extras	Lockers.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Games room, Garden.
Reception services	Valet parking, Luggage storage, Concierge service, 24-hour front desk.
General	Private parking, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available.
Entertainment and family services	Indoor play area.
Pool and wellness	Spa facilities, Sun umbrellas, Outdoor pool (all year), Swimming pool, Outdoor pool, Massage, Spa and wellness centre, Swimming Pool, Fitness centre, Spa lounge/relaxation area, Fitness/spa locker rooms, Sun loungers or beach chairs, Spa/wellness packages, Fitness.
Transport	Shuttle service, Airport shuttle, Airport shuttle (additional charge), Shuttle service (additional charge).
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.4

Based on 6197 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.7

Value For Money

8.4

Facilities

8.5

Reviewers Mention About Pullman Kuala Lumpur City Centre Hotel & Residences

The staff at Pullman Kuala Lumpur City Centre Hotel & Residences are friendly and welcoming. The rooms are clean and spacious. The hotel offers a range of amenities including a kids club, babysitting (Read More) services, and a gaming room, although some amenities were cancelled. The breakfast buffet offers gluten-free options and the chef is accommodating to specific dietary needs. The hotel is well-located, with easy access to shopping areas and a rooftop bar. The Executive Lounge provides excellent service and the staff go above and beyond to ensure a memorable stay.

Guest Reviews

Goh

young couple

8.0

Very good

Pullman hotel stay

Hotel ambience is welcoming. Good location. Room is clean. A good spread of buffet breakfast.

Front staff was not meticulous in the procedures on our check-in.

Published on 04 Jan 2024

Zilani

family with young children

8.0

Very good

good experience and relax

good breakfast, suitable for my family

Published on 04 Jan 2024

Yong

young couple

10.0

Exceptional

We have a pleasant stay

Overall is okay

Published on 03 Jan 2024

Hammidah

young couple

4.0

Disappointing

Stop the lies Pullman

Only the location

The attitude of the staff, the lying for reasoning, the lying on the food menu against the promotional meal, the refusal to accept that I was not provided with what I had paid for. Honestly, I could write a book on the negative services of this hotel. I guess I've over stayed my welcome. Third time unlucky. Enough is enough.

Published on 02 Jan 2024

Mohamed

review category business travellers

6.0

Pleasant

Just ok. Pullman Bangsar was way better

Amenities and room condition was good. Although hotel is rather old, but it has well maintained.

WIFI is extremely bad. I was on business while travelling with family so most of the time was on remote. But wifi is intermittent. I had to go nearby cafe just to work.

Published on 01 Jan 2024

Sultan

with friends

6.0

Pleasant

Okay hotel, good location.

The location was good, very accessible. Front desk staff were nice and friendly.

The hotel was too busy. The rooms need to be checked thoroughly. We had a couple of issues in our room (but were promptly attended to when called upon). The hotel was so busy during Christmas that they had to add additional tables in the lobby area, and with Christmas decor, there was not enough space to sit and lounge in the lobby - when waiting for a taxi we had a seat in the cafe area and were asked to leave by one of the staff which we felt was extremely rude since we are paying guests (and the hotel did not provide enough seating in the lobby). Would I book here again? Not sure.

Published on 01 Jan 2024