Ngorongoro Serena Safari Lodge, Ngorongoro Conservation Area

This property has been featured in "33 Safari Lodges in Tanzania ".

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Top Facilities

parking

bar

wifi

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Standard Single Room

Max 1 Adult

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Offering uninterrupted views of the Crater from a furnished rock-enclosed balcony, this room features a private bathroom and a seating area. Featuring a tea-and-coffee making facility, it is decorated with Maasai carvings and prehistoric paintings. The bed is draped in a mosquito net

Standard Double or Twin Room

Max 2 Adults

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The spacious twin/double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. Guests can enjoy a terrace and a balcony.

Standard Triple Room

Max 3 Adults

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Offering uninterrupted views of the Crater from a furnished rock-enclosed balcony, this room features a private bathroom and a seating area. Featuring a tea-and-coffee making facility, it is decorated with Maasai cravings and prehistoric paintings. The bed is draped in a mosquito net

Category	Facilities
Business facilities	Meeting/banquet facilities.
Activities	Hiking.
Others	parking, bar, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous	Non-smoking rooms, Designated smoking area, Family rooms.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Accessibility	Upper floors accessible by stairs only.
Bathroom	Bath, Shower, Private bathroom, Free toiletries, Toilet paper, Body soap, Conditioner, Toilet, Shower cap, Hairdryer, Shampoo.
Room Amenities	Air conditioning, Clothes rack, Desk, Seating Area, Mosquito net.
Food & Drink	Special diet menus (on request), Electric kettle, BBQ facilities, Restaurant, Outdoor furniture, Packed lunches, Bottle of water, Room service, Tea/Coffee maker.
Cleaning services	Daily housekeeping, Laundry.
Services & Extras	Towels, Wake up service/Alarm clock.
Media & Technology	Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Concierge service, Luggage storage, Currency exchange.
Physical distancing	Physical distancing rules followed.
Entertainment and family services	Evening entertainment.
Transport	Airport shuttle, Airport drop off, Airport pick up.
Pool and wellness	Massage.
Outdoor & View	Terrace, Balcony, Landmark view, View.

About This Property

Located 20 km from Ngorongoro Crater, Ngorongoro Serena Safari Lodge offers a restaurant, a bar and air-conditioned accommodation with a terrace and free WiFi.

Guest Ratings For This Property

8.5

Based on 60 Reviews

100% verified reviews

Comfort

9.0

Cleanliness

8.9

Value For Money

7.3

Facilities

8.6

Guest Reviews

Olena

family with young children

10.0

Exceptional

Unique experience, we will be back

Perfect location, absolutely stunning to see the magnificent Ngorongoro crater from the comfort of the lodge. Especially sunrise is breathtaking. The stay itself is a unique experience. Staff are very well trained and very attentive to guests, they all have shown us true East African natural hospitality.

Can get a bit crowded at reception and in the restaurant during the dinner time. This is a big lodge that also hosts big groups.

Published on 26 Dec 2023

Nuru

family with young children

1.0

Bad

Hidden fees

Published on 26 Dec 2023

Felipe

young couple

10.0

Exceptional

The attention of the staff is really great. We were so happy.

Published on 19 Dec 2023

Nick

young couple

8.0

Very good

If views of the Ngorongoro Crater are most important this is a hotel for you.

Stunning views over the Ngorongoro Crater from every room. It is this that is the principal reason to choose this Hotel. Everything else was OK but not spectacular. In our case we were particularly disorganised about all our park permits as we self organised the trip, not using a safari company, and a flight delay took our park entry past 6 PM. It was all sorted with help from the hotel but then we were fortunate to have got the mobile phone number of a particularly helpful manager; this turned a potentially disasterous trip into a great one!

As far as facilities, food and other offerings everything was adequate but not special. At least the cost was not as high as many of the other hotels in the area!

Published on 18 Dec 2023

Anderson

family with young children

10.0

Exceptional

The location and view are amazing, the staff is very friendly, the structure and food were great too.

Nothing.

Published on 15 Dec 2023

Harry

young couple

9.0

Superb

The rooms have fantastic views over the crater and are very comfortable. The heating system works well and is needed at nights. The bar and restaurant have similarly great views and is lovely to chill out and relax. The Wi-Fi works well and reasonably fast. The lodge is close to the descending and ascending roads to the crater- both of which are paved and dont present too much of a driving challenge The staff are all very helpful. If self driving, it is useful to know the lodge does have repair work shop where basic repairs can be done.

Published on 17 Oct 2023

Kevin

solo traveller

8.0

Very good

Amazing amenities at a mindblowing location

Amazing amenities at a mindblowing location. Also the included food options were superb.

Had a miscommunication about the price of extra services which were taken care of but left me with a bitter aftertaste to this otherwise fantastic stay. Furthermore, some of the included services, even though they show their excellent service, felt unnecessary and a bit awkward even - for example the room making service in the evening.

Published on 02 Oct 2023

Fran

young couple

9.0

Superb

we thought the lodge was wonderful. the staff were terrific. enjoyed the entertainment.

breakfast was excellent.

did not care for the buffet sunday night dinner. would have preferred the menu.

Published on 23 Jul 2023

Pritha

group

10.0

Exceptional

Incredible lodge with exceptional customer service - with views and sunrise to match

From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional. View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay. As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs. We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!! Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.

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Due to the spread of the rooms, Wifi in room was not great. But this is to be expected in remote areas and it's a small price to pay for what was otherwise an incredible stay.

Published on 21 Jul 2023

Alex

family with young children

1.0

Bad

Thanks to its location and the nice view this hotels sales, otherwise I would call the offer and resercation staff a rip off.

This is a mass tourist place and, we as family of 4 sleept in two rooms with 5 beds, more likely a 2 Star Dormitry than a 3* Hotel. There was no Spa e to move in the room except aroind the beds. In the reservation process they assure best treatment and room, as we wanted to book the suite for all 4 of us. Different story at reception and the upgrade we got you can refer to above.

Published on 14 May 2023