Holiday Inn Hotel & Suites Gateway, an IHG Hotel, Williamsburg

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All Facilities for Holiday Inn Hotel & Suites Gateway, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Family rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available, Access to health care professionals.
Room Amenities	Shallow end, Air conditioning, Safety deposit box, Heating.
Food & Drink	Room service, Restaurant, Bar.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Express check-in/check-out, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Indoor pool, Indoor pool (all year).
Outdoor & View	Terrace.

Guest Ratings For This Property

8.4

Based on 722 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

8.4

Facilities

8.6

Reviewers Mention About Holiday Inn Hotel & Suites Gateway, an IHG Hotel

The Holiday Inn Hotel & Suites Gateway, an IHG Hotel, receives positive reviews for its cleanliness, comfortable and spacious rooms, and hospitable staff. Guests appreciate the convenient location ne (Read More)ar other establishments and attractions like Busch Gardens and Colonial Williamsburg. The breakfast is considered average, but the kitchen staff showed exceptional service by accommodating late guests with children. However, there are concerns regarding room security, as a guest found their door unlocked upon arrival. Overall, the hotel provides a clean and friendly experience, although improvements are needed in certain areas such as the breakfast quality and room security.

Guest Reviews

Danielle

family with young children

4.0

Disappointing

The pool and hot tub were absolutely disgusting and they charged my card an extra $100 unauthorized

Published on 02 Jan 2024

Lisa

young couple

8.0

Very good

Nice place

Room was clean staff was nice.

We didnt get the breakfast because it was $14.95 per person.

Published on 23 Dec 2023

Ellena

young couple

3.0

Poor

Will not stay at a Holiday again.

The hot tub has globs of hair in water. Checked out early and was told had to go through people I booked with. The people I booked with said I had to go through hotel.

Published on 19 Dec 2023

Anonymous

young couple

9.0

Superb

We stayed there last year at the same time, so I was comfortable making the reservation again

Nice location. Staff is friendly. The room was nice.

The shower curtain was dirty in one place but it would've been hard to see where the folds were. It was either dirt or possibly rust??

Published on 12 Dec 2023

Anonymous

family with young children

3.0

Poor

Not worth the price!

The staff was very friendly and the property was very clean and well kept.

The room service wasnt in working condition, the restaurant didnt open until hours after it was supposed to, the room had no menu included. For the price of the room, I was very disappointed.

Published on 10 Dec 2023

Meako

solo traveller

1.0

Bad

Not clean, rude staff, brown water, no carts for bags coming in and going out, tan out of food for the buffet breakfast.

Nothing

Everything

Published on 03 Dec 2023

Barbara

young couple

9.0

Superb

Suitable, good stay.

Did not have breakfast.

N/A

Published on 01 Dec 2023

Christy

family with young children

10.0

Exceptional

Excellent property exceeded. My expectations. Will definitely stay again.

Beautiful property inside, loved the lemon water station, front desk staff were wonderful, property, very clean, and well taken care of, bed was very comfortable, room was very nice, loved all the full-size dove products in the bathroom that was a bonus. would definitely stay here again and recommend to everyone. Also great location.

Published on 23 Nov 2023

Tommie

young couple

10.0

Exceptional

Peaceful and rejuvenating.

Conveniently located, clean, and the staff was friendly!

Not a thing!

Published on 19 Nov 2023

Jawanee

young couple

10.0

Exceptional

The location was everything to me .When I booked the room I had a option to include breakfast.The buffet at the Bistro was not bad at all, It is a great option to add on if you like a breakfast with multiple choices.The hotel was very clean with a nice pool , hottub and exercise room

Published on 19 Nov 2023